Budget Ticket — Budget ticket is not refunding my amount

Dear Sir,

I have booked my flight from Budget ticket portal on 3rd Jan 2022. After half an hour they said there is a price dropdown and they cannot book my ticket. They also mentioned that they will refund my complete amount and it will be reflected within 5 to 7 days in my bank account. But, now it is more than 15 days and my amount is not yet refunded by them. Daily i am following up with them but there is no update. Firstly they will show cheap price ticket later they will hold your amount. It's very bad as i have to book my ticket for urgency and i am keep on waiting for my refund. Please help to get my refund amount back from them.