Budgetticket — Online Faurd

I am writing to address a significant issue with a flight booking I made through your company. On October 10th, 2023, I booked three SpiceJet flight tickets from Delhi to Mumbai, and I received a confirmation for the booking.

However, on October 22nd, 2023, I received an email notification from SpiceJet informing me that my flight had been canceled and directing me to rebook through a provided link. I promptly followed the instructions in the email and attempted to use the link to rebook my flight. I also reached out to SpiceJet's customer care, but I encountered a critical problem: the PNR number provided in the email is invalid.

My repeated attempts to contact SpiceJet's customer care have yielded no resolution, and I am left in a situation where my confirmed flight has been canceled with no available options for rebooking. Furthermore, my attempts to contact BudgetTicket's customer service have also been unsuccessful, as I have not received a response to my emails, and my calls have gone unanswered.

I understand that flight cancellations can happen due to unforeseen circumstances, but as a customer, I rely on the assistance of both the airline and the booking agency to resolve such issues promptly. I urgently request your intervention in this matter to either provide a valid PNR number for rebooking or facilitate a refund, as I have been left in a state of inconvenience and uncertainty.