Bus — bus arrival

Address:

Wakad, 411018

The bus was supposed to arrive n even after waiting an hour and half the bus didn't show up. The helpline person was very rude and did not help me.
The bus details like bus no. And contact no. Of driver or conductor was not given to me even after asking.
Thoroughly dissapointed with the service.
I would like my money refunded as soon as possible as it was not my mistake that the bus didn't arrive even after so much time.