Bussan Auto Finance India [BAF] — Loan number:-tw004inr00312928

Address:	New Delhi, Delhi, 110059
Website:	www.bafindia.com

Hi team,

I would like to informed you that very poor & disaster services i have never been seen in my life from busan auto finance team.

Firstly i called to customer care ([protected]) ms. Kavya picked up my phone didn't resolved my query and give me the your delhi regional office number ([protected]) but no has picked up the call i tried more than 10 times. Than i called to your corporate office number ([protected]) one lady has picked the call talk to me very rudely. She said why you have called this number, who give you this number and tell me called this number ([protected], again no one has pickup the call). While i asked to lady that your behavior with the customer is very rudely, she replied we are just like that and disconnected the call.


My query is:- this is my loan number (Tw004inr[protected] and installment deducted date is 2nd of every month. If you check details i have paid all the installment on time however this month due to some circumstance there is no balance in my account so realize that as per all finance company busan auto finance has also a same procedure and i credited the amount on very next day. When i asked today why balance is not deducted then they replied esc only one time procedure in a month. However three more loan is running in my account if there is balance low or not available they process the esc request second time within 24 to 48 hour.

When i asked the same with your customer care or your corporate office they replied it is not possible. I just asked why it is not possible because in all the finance company is going to rule of rbi..

Also the behavior of the lady who is sited your corporate office is very rude..

I would really appreciated if you clear my query and revert asap. Because i didn't give the extra payment of my loan.

Thanks
Vivek sharma
[protected]