Viveks India Complaints & Reviews

Want refund on this transaction

We bought voltas Air conditioner more than 6 months before but we didn't get any service yet.Even we visited the showroom (Perungudi) we didn't get proper response.Not satisfy with the customer service.

I bought a Samsung fridge with stand and vigaurd stabilizer on 31st dec 2022. I have received fridge in few days but Till now I didn't receive fridge stand and stabilizer. Whenever I called them, they says same dialogue that we will deliver by it tomorrow but after the call they is no response from them.
I have spoken 2 times with live customer via website call, 4 times with delivery person and two times with sales person and two times with t nagar branch manager.. daily I'm calling to get my products but they didn't care about it.
Yesterday they called me and said they will deliver it yesterday itself.. but no response from them..
Worst attitude towards customer once purchase got completed.

I bought Daikin 1.5 ton AC on 3rd jan 2023 at Viveks Nanganallur. But the outdoor unit supplied was damaged one and yet to be replaced. Worst customer service from them

Yet again today a team from Viveks Nanganallur had come for installation and demanded for installation fee of Rs. 1000 inspite of Viveks having charged us Rs. 1300 at the of purchase of AC. The Viveks staff are putting us to mental torcher and stress. We request the concerned people to at least give us a refund of our charges paid by us for installation .
Thanks

We are regular customers of Viveks having purchased many products over the years like washing machine fridge mixie etc.
We have been let down by the company this time in their service. We purchased a Daikin 1.5 ton split AC at Viveks Nanganallur Chennai on 3.1.2023. It was delivered 2 days later. But until now it hasnt been installed as promised by the company even after repeated phone calls and visit to the store again. The installation charges have already been included in the bill invoice but the service people who are being sent by Viveks are only willing to install at a charge again.
We are very much disappointed with Vivek and co Nanganallur s indifferent behaviour towards a customer in this regard.
I hope and look forward to a prompt resolution to this complaint. Thanks.

I had booked a Glen gas stove in 19th Nov 2022
I got it delivered on 21st Nov 2022
From the very next day it was not working
Then they sent a person to fix it
It worked only for a few days
Now two burners are not working
I called up Selva from the mylapore branch to sort this out. He gave me Ramanujam’s number
He picked my call once and from the second time they are not picking up the call at all
Would appreciate if someone could look into at the earliest

I had booked a 1 ton voltas split ac (SAC123VCZT3-R32 ) model through bajaj finserv in the month of Jan 2022..under emi and intial down payment...i personally went to viveks puraswakkam branch and they told me to pay 7421 rupees as initial downpayment... but after few days I got a call from viveks saying that the model I booked is no longer available and suggested me to go for higher model with higher price..but as I was keen on purchasing g the previous model and can't afford more at that time I asked to refund the money.i stay in madurai and I can't come often...inbetween I visited the purasawalkam show room 2 times..met the bajaj finserv person...he said payment is made to viveks directly by me hence they are unable to help...viveks showroom personnel has told to go mylapore branch and ask for the refund...pls see to this as it delayed so much and we are unable to come often for this issue. Pls do the needful.

Dear sir,

I am a resident of pocket a1 41 -76 Resident to mayur vihar phae 3 110096. In my locality several stray dogs are there who chase the people using the main street and it was very difficult to go to street and also they bark continuously in day and night. Yesterday a dog had bitten to one of my friend living in my locality. It is being dangerous to people living here as there no. Are increasing day by day so please kindly take immediate action to resolve this problem.
Team RWA
pocket a1

We bought Vivek tv 5 yrs back.now its not working properly.so we took product to tnag branch by auto.there they guided to Mylapore home care.receptionist over there checked and accepted our product for service.once we reached home she calld us and told to took product immediately. we went next day ..she told service is in tnag . asked them to call.they told they will come to home next day by evening service person came took photos, plugged and told rs 3800 for board change.we are not interested in that so we told we will buy new tv.immediately he asked for rs 500 without giving any bill he took from us.totally we lost 1200 rs.is it a fair for a normal people?

I visited Viveks corporate office in Chennai for buying an Air cooler on 17th April 2022. There was one attender (who is said to be an new employee there). She showed us some air coolers but had no knowledge about products at all.. Full makeup but no brain at all.. Well you hire these employees with what, just looks and no knowledge? Fantastic.. So there is no respect for skills?
She did explain about coolers its advantages and disadvantages.....

Problem with SPLIT AC installation team..

I ordered 1ton Panasonic smart AC on March 27 in viveks t.nagar branch, The AC delivered on April 1st and installed on April 3rd but the product delivered is different. Also I requested the incharge and branch manager to replace me a new AC what they advertised to me they are properly responding me. Kindly replace me a new AC what I ordered.

We have purchased the LG refrigerator on 3rd April 2022 at T.Nagar Viveks and they told it would be delivered on 4th April. I have called them on 4th April and they told it would be delivered by 8PM but it not happened. I have called the customer care and showroom manager, both of them confirmed it would be delivered on 5th April but nothing happened. Because of this we are unable to plan our things. Showroom Manager Iyyappan is not responding,...

I have purchased 1 TON PANASONIC AC from Viveks Selaiyur branch on 20/03/2022. The AC was delivered on 21/03/2022 and the same was installed on 22/03/2022.

From 22/03/2022 - The brand new AC is showing error H11 when its turned ON. (H11 - Commnication issue between indoor and outdoor unit). I have reported this issue to showroom on 23/03/2022. I was informed it was due to stablizer issue and they asked me to replace it double...

March 23rd buyed ac from Vivek & co mylapore branch that told sales person Haier a c installation free only for out door unit stand only chargeable. But haier a c Instalation technician charge collected from me ₹1200/- why? ??
This is not good satisfaction. Pls rectify the problem. Otherwise i will given the complaint to consumer care.
My complaints not rectify but Haier company will send the message to me complaint will resolved. Why send the resolved message. Complaints still pending rectify the problem.

Hi Team
I'd like to bring to your notice that one month earlier I purchased a LG refrigerator and ULTRA grinder from Viveks, Selaiyur.
During the refrigerator installation day the technician who visited to show a demo for the product had broken one of the hardened glass. He promised to make a replacement in 2-3 business days but there is no response from him for more than a month.
This is an inappropriate behavior of the technician and I request you to please take appropriate action on this .
Invoice No. : [protected]
Invoice Date : 29/01/2022
Order No. : [protected]
Receipt No. : [protected]
Customer ID: C[protected]

March 23rd buyed Haier a c from Mylapore branch Vivek & co. That time told installation free only for out door unit stand will be charge ₹1000/- .
Yesterday came Haier a c Technician he will told installation charge wil Pay ₹1200/- and cotton roll charge ₹400/- then contact Mylapore branch a c sale person he said u will pay installation charge. Why buyed time told installation free and why now was i will pay installation charge. He didn't answer and i complaint to head office he/she also not it resolved the problem.
So i am totally up set. So any one kind my request don't buy in Vivek & co shop Mylapore branch. My suggestion pls ask clearly to the customer what will provide ur free support.

To Voltas Sub: Complaint Letter

Dear Sir I have purchased a Voltas Split AC Model No. 3S SAC 123V CZQ WHITE (1 tonnes) in Feb, 23, 2022 from VC Tambaram, Chandra Towers, 4, Rajaji Road West Tambaram Chennai-600045, Tamil Nadu (Phone no.[[protected]], GSTIN:33AAACV1186B1ZT The AC Unit purchased is not working properly and more noise has came from the date of purchase itself.

I was installed the AC on 26-Feb-2022,...

I bought Preethi alya chimney on 25th January, sales manager promised that delivery on 26th and 27th will be installed at home. We received the product on 26th However still the chimney is not installed. No action is taken till this time. We want the product installed today before 12 pm.