Buyhatke Internet Private Limited — Withdrawal issue from bitdroplet on bitbns

Address: No 1090C, 3rd Floor, 14th Main, 18th Cross, Sector-3, HSR layout, Bangalore - 560102, Karnataka - India

Website: bitdroplet.com

Dear Sir/Madam,

In reference to the captioned subject, I would like to inform you that I had sold Virtual Digital Asset(VDA) worth INR 91, 086/- through BitBns/BitDroplet on 15th November, 2024. However, I am unable to withdraw/realize/transfer the said amount to my personal bank account from BitBns Wallet since 6 months.

I am writing to file a formal complaint against BitBns regarding an issue with the withdrawal of funds from my BitDroplet account. Below are the details of my complaint:

Name: S Santosh
BitBns/ BitDroplet User ID: 1411032
Email: [protected]@gmail.com
Phone Number: +91 [protected] / +[protected]

Issue Details:
- Company Name: BUYHATKE INTERNET PRIVATE LIMITED
- TAN: BLRB12646E
- Date of Incident: 15th Nov, 2024
- Ticket ID (Grievance Raised): 802092
- Ticket ID Raised on Portal: https://bitbns.freshdesk.com/support/home
- BitBns Helpdesk Email-Id: [protected]@bitbns.com
- Amount Involved: INR 91, 086/-
- Description: As mentioned above, After selling my VDA on 15th November, 2024, I had raised Normal Withdrawal Request on the same day to withdraw the said amount. As per the BitBns Normal withdrawal policy, user have to wait 60 Bank working days to get the amount credited in his/her account. Even though I have waited for more than 60 bank working days, the said amount didn't get credited to my personal bank account. Its now over 180 days.

Attached are the relevant documents for your reference.

I request your intervention to expedite the resolution of this issue. I seek immediate processing of my withdrawal request and available wallet money to my personal bank account.

Thank you for your attention to this matter.

Regards
Santosh