Budgetair.in Complaints & Reviews

During lockdown 2020 our tickets were canceled because the lockdown was imposed at the destination. I had booked tickets for myself and my family to Andaman from Chennai on Budgetair for Vistara airline. I have also taken this up with Vistara and they have come forward and clearly mentioned that the refund has been sent fully to the PNR and that the travel agent is responsible for sending the received refund o the customer. But budgetair is denying responsibility and has stopped replying to messages. They have pocketed the refund money.

Subject : Need Resolution for the Unacceptable sudden cancellation from your end on my today's (Vistara) Flight Booking transaction from your portal "www.Budgetair.in"

Hello Sir / Madam :

I, the undersigned, did a booking of Vistara Air flight from your website today from Ahmedabad, as I have to be in Mumbai on Saturday.

Here are the details regarding the booking (related 2 screen-captures attached with this email) -

Booking / Reservation number - BIN-5845872
Flight details - UK936 Ahmedabad - Mumbai 29th Oct 2022 08:25

While I was expecting the eTicket early on as promised after payment was made and money was deducted, instead I received a "Regret email" (per below thread).

This is totally unacceptable behavior towards Customer, for the following reasons:

1. You don't have your processes and timely Airline communication / price update mechanism in place and you can't make Customer suffer because of the same

2. You don't even have a Contact Number where such issues can be discussed

3. Your (chatbots and) Support staff are not trained (/configured properly to handle such issues, instead they provide unacceptable way out (e g 'Refund in 15 days on the same card') repeatedly.

4. When I called the Airline (Vistara), their Customer Support person on phone mentioned that Budgetair.in portal folks are entirely responsible. Again a breach of trust from the Airline also as I got Booking Confirmation for their flight and they are simply denying the same

5. None of the Travel Portal nor Airline provided phone access to the line Managers who might have had little more experience in such matters and could probably have provided little more info and help if any.

6. One cannot just take money from Customer and say there was an internal problem at their end and mention a refund in 15 days. If they did that with multiple customers, they could use interest-free funds for many days with Customers at the suffering end.

I hereby instruct you to make good the loss I suffered because of this unacceptable unilateral cancellation from your end. Just saying "We apologize.." is not enough.
Also improve your processes so that we Indian Customers aren't taken for granted any more because of your such lapses in the future.

Raising this complaint here on your reputed portal, so as to ensure such Portals and Airlines don't get away with fraudulent practices because of which I have suffered.

Regards
Ashish VB

I have been continuously following up with budgetair.in through emails but they are just saying it's with finance team and they are escalating the issue. However, there is no resolution time for the escalated issues. They are not providing my refund. I am in need of the money. Have sent 63 emails still no response. Even the airline has sent them the money back. Please help me get my refund

I was booking 2 flight tickets on budgetair.in and after the final payment process, the booking was unsuccessful.

However, the full amount of INR 7696 was deducted from my account.

I tried contacting budgetair India customer care but they are simply throwing 'the ticket is not booked, hence no information available'.

I already know the ticket is not booked. But, why was the money Deducted then?

Kindly help me in getting my money back.