Flipkart Health Plus Complaints & Reviews

Have ordered Tynor Finctional knee support size L with order id [protected]. When I have received the order not even a cellotape was there in the packet. And the inner packet was a tramsperant reusable plastic which could be easily opened without cutting the packet and restored in exact condition.By looking at the size only we understood that Unfortunately the size L will not be suitable for her and she will need XL or XXL size.So within a few hours I have placed the return request as the product was eligible for 30 days return as mentioned in the website and I am attaching the screenshot too as a support of that. But after that the health buddy rejected the return request by saying that tynor is not accepting the return.Then I had a word with customer care and they escalated a complaint, Number 990615 and assured me that within 10 th October issue will be resolved. So as per the conversation I have again placed the return request which was again rejected.Now the customer care executives are saying that THE HEALTHBUDDY IS REJECTING THE RETURN REQUEST FROM THEIR END DUE TO THEIR INTERNAL PROBLEM .But the actual fact absolutely different. FLIPKART HEALTH PLUS IS PLAYING A FUAL GAME.THEY ARE ASSURING ME THAT PRODCUT WILL BE PICKED UP AMD I WILL GET REFUND BY 13 TH BUT AT THE SAME TIME SENDING MAIL TO THE HEALTHBUDDY AND INSTRUCTING THEM NOT TO PICK UP THE ORDER. I am attaching the screenshot for that as well where I could find out that actual culprit is flipkart health plus. An ailing patient is suffering because she can't wear the knee support due to incorrect size and flipkart health plus is harassing the customers like this.Now today is 16 th October the seller is saying flipkart health plus has Unstructured them not to pick up the product.My recent complaint no is 1011909

Dear Sir/Madam,
I ordered medicines in Flipkart Health Plus on 29.08.23 bearing order No [protected] for amount of Rs.2303 and the parcel was delivered to us on 01.09.23 evening. I opened the Parcel in evening at 8.15PM and found no medicines were placed in the Parcel and empty pads were inserted in the parcel and not even 1 tablet was available in the parcel.
Immediately I called customer care at 8.30PM and they took the complaint and told that they will check with the backend team and will revert back. I received a call on 02.09.23 and told that they will check and come back but I did not get any call from the team again even after several done by me almost 10-15 times.
I was completely disappointed that Flipkart people don’t know the importance of medicines and due to their this kind of behavior I missed the medicines for 5days which can do much harm to health.
So I would like to get refund along with compensation of 4 times of the amount paid by me as they were unable to deliver the medicines in time.
Your earliest action is highly appreciable.
Thanks & Regards
Satyanarayana

I am Amrendra. i hae placed the order on 1st and expected delivery was 2nd Sep today is 3rd sill medicine was not deliver . This medication is belongs to renal transplant ..who will take responsible .i was purchasig from flipkart health care from past one years but this time also delivery and customer service useless as usual .kindly do the needful

Ordered medicine on 24th and 28th but still no orders received till today. They are not refunding the amount either not delivering the medicine.
More than Rs 6100 stuck.

I had ordered the product on 2nd june and due to doctor change the medicine, i have returned 4 strips and now I got call from flipkart team member, that they have not recieved the 4th item, i have provided 4 strips and your person have already picked it up, with verifying how will he take the items, without seening the items will you person will pickup. you people took all the strips, he also checked infront of me and now you people are telling you have recivied 3 items, if you loss it somewhere who is responsible. if this kind of service you are providing, if you want to eat money eat big people money, why your are eating poor people money, same on you. how will you tell lies, is this the resolution you people are providing to me... by eating my hard earned money. how will you mentione returned 4 products without checking will you mention this i want the proper resolution...
from past 15 days im calling flipkart CUSTOMER CARE and now they are telling this ### to me, this many days they were sleeping and now you get this answer..
one of the worst service from flipkart. please dont buy, dont loss your money from online portal, they will provide some discount and they will make profit out of this kind of scam. be aware and safe from this kind of scam...

The flipkart health plus supplier shipped medicines with the worst possible company ever DELHIVERY. Waybill: [protected], Flipkart health plus order no: [protected]

They simply never attempt delivery and say could not be delivered because the receiver was not available, where as receiver never received any call for all 4 days, 4 attempts from 12th May to 15th May 2023
Gave alternate phone number, neighbor option under tracking, raised more than 10 concerns in 4 days with Delhivery, no use. Got so tired and frustrated and contacted flipkart helath plus and they themselves did nothing other than loose talks of taking complaint, raising issue etc. Upto date no resolution. I am requesting for refund and that is also not happening. Suggest to never buy medicines with Flipkart health plus. Have first hand experience with many other online medicines order and they are 100 times better than flipkart.

I uploaded two seperate prescription one of my father and another of my mother.I categorically reminded the executive that I require two seperate invoice against my two orders.They assured me as such and I was told that after verification of my prescription the same shall be done.After confirmation I intended to know the status of my invoice and found that there was a single order and I presumed that only single invoice shall be generated and therefore called the customer service for the factual position and found that I was correct.Flipkart health was neither ready to cancell my order nor ready to split the invoice in to two Repeatedly they say that it's not possible to do the either.This is a very embarassing situation and the executives are really very unhelpful and ignorant about the process.Very bad experience.

They are never punctual about a delivery, customer support is worst in this case. They are super unprofessional in complaints handling, some say one thing and others say different. They deliver medicines like an ordinary item, your order today And they will deliver after freaking 3-4 days. Do a person orders medicine in need or for fun? Receiving them after 4 days. And they make the same excuse every time. WE ARE HIGHLY SORRY FOR THE INCONVENIENCE CAUSED.

I ordered few medicines on Flipkart health plus for the first time on 15th April . I got call several times from the verification team and explained the medicines, dosages etc. even though they are mentioned on the prescription. Then today evening I got sms saying my order was cancelled and was not provided any reason. Upon calling custom care, I was told that I am only allowed to reorder the medicine. Arun Awadhiya mobile no. [protected]

I ordered few medicines on Flipkart health plus for the first time on Apr. 14th and also discussed with your docter I got call several times from the verification team and explained the medicines, dosages etc. Then today, In the evening I got sms saying my order was cancelled and was not provided any reason. Upon calling custom care, I was told that I am only allowed to reorder
Arun Awadhiya Narsinghpur M.P. MOBILE NO. [protected] OR [protected]

I ordered hair lotion from Flipkart health plus and I got different lotion and I want to return it but I getting some trouble in adding bank account during return please provide refund immediately order I'd is-[protected] please refund my amount

I ordered few medicines on Flipkart health plus for the first time on Feb 26th and also uploaded relevant prescription. I got call several times from the verification team and explained the medicines, dosages etc. even though they are mentioned on the prescription. Then today, Feb 27th, I got sms saying my order was cancelled and was not provided any reason. Upon calling custom care, I was told that I am only allowed to order prescription medicines for 1 month, and one of my medicines were ordered for 2months as per prescription, however this information was not provided anywhere on the app as well as not mentioned by the verification team. This is severely unprofessional. The verification team could have informed me and reduced the amount of that particular medicine without cancelling the whole order. I am still waiting for my refund and told it will take 24 hours. I am still unsure if they refund to bank or the Flipkart health plus wallet.

I am brundaraj i have ordered a medicine on[protected] but we did not receive the medicine on the estimated delivery date the estimated delivery date was[protected]

Dear Sir I am sanjoy a 75% disable person booked medicine from Flipkart health+ on 22/12/2022 having order number [protected] but it was destroyed and expired then I requested for reverse pickup and they demanded a snapshot of the medicine i already given it still they are neither arranging a reverse pickup not refunding my money after several requests

Sir I have purchased medicine from Flipkart health plus on 25 th nov expected delivery date was 29 th nov but order not delivered yet I have purchased medicine from indore which is 80 km away from my address so i have complained against Flipkart health plus my money back

Insulin cartridge delivered after due delivery date. Was delivered in bubble wrap without temperature control. Return request raised on app twice and rejected. Customer care representative has agreed that the product is damaged but not accepting return.

I ordered a Cetaphil Gentle Skin Cleanser(for All Skin Types) 1000 ML from flipkart health plus but I received a wrong and damaged product. The product that I ordered was for all skin types but I received it for dry to normal skin type and as it is a medical product it could have harmed my skin. Other than this the product was damaged, the cap of the bottle was not present on the bottle not even in the box, the seal was broken and it was spilled in the box. I raised a return for 4 times but it also got rejected, sometimes from flipkart side and sometimes from ekart logistics. Now it is going to be 2 months from the delivery date (7th July 2022) but still now there's so response from their side. Other than this I've also registered my complaint on INGRAM (Docker number 3668264) on date 18/07/2022 but then also I've not received resolution. I want them to take this product back and return my money in my bank account and not in any type of gift voucher or their in app e-wallet.

Hello
i am waiting for my medicine for 4 days i order 8 oct delivery date is 10 oct but i am waiting for 2 more days but my order cancel
No reason

Safe wash premium liquid detergent ( buy one get one and santoor hand wash 750ml free).. This was our order and we get today only one Safe wash bottle only, there is not other bottle and santoor hand wash. So please do the needful or we have to return it. please tell me how can I contact you, your phone number [protected] is also not working.
This is for your kind notice that please settle my issue as soon as possible otherwise I will take legal action against your company, that you are doing fraud, in my order safe wash premium liquid detergent buy 1 get 1 and Santoor hand wash free 750mg. You can see in my above order ID on 18th of September 2022... You have given only one Safe wash premium liquid detergent. If your company has some reputation than solve my issue urgently.

On Tue, Sep 20, 2022, 12:38 PM Mahendra Jajal wrote:

People please don't buy from Flipkart health plus this is cheating website. If you place order with online payment forget about your money and about product. Neither you will get product nor money back. Even after i mailed so many time to customer care and frequent call to customer executive i dint get back my money/ product. So please don't order from this site.

I had ordered Cetaphil face wash for all skin type of 1000 ml of 2 quantity costing RS. 1850 on 28th aug., 2022 but I received the Cetaphil face wash for dry skin on 30th aug., 2022 which is harmful for my skin. I contacted customers care no. [protected] Everyday from 30th aug to till today 6 sept., They are using only one sentence our team is working on it and will get back to you within 24 working hours. But till now they have not given me any solution. Today on 6th September I called the customer care executive without saying any issue I just tell the male executive to just my complaint which I raised. He is directly saying that mam there is no such complaint is raised with your register no. But from the 30th aug, I talk to many executive they are just giving me false assurance that I have raised the complaint on priority basis. And today the executive is saying as the 8 days gone we can't do open complaint you will not get any refund or replacement. I want my refund amount. I have call history and the mail which i had sended to care.[protected]@flipkart.com. and as it is misleading the customer shut down the company.

I had ordered medicines, doc called and approved medicines but later got an update stating the order cancelled telling can not approve.
Later placed another order and got the medicines.
Called customer service but they keep disconnecting the calls. Guess there is no monitoring done on these unfaithful employees.
Later Needed to return 1 of the medicines and when the delivery guy arrived to pickup he did not accept the medicines telling the box is missing. Now how on earth will I give him the box when I did not receive it myself.. tried to explain but again no help, he threw the medicines on the street and went. That was the only thing left to come across .. you guys have hired gundas I guess..
Later called again customer service to report it and guess what they disconnected my call multiple times.

Refund my amount as the product is not delivered

Mene online davai ka order kiya tha lekin 10 din hua abhi tak order delivery nahi hua hain, aur company vale sunte nahi hain aur mera payment refund nahi karte
My order no. #[protected]

I have ordered Cetaphil baby massage oil on 23rd August. It supposed to be deliver on 23rd August but till now order is not delivered yet. I mailed customer support team many times but no proper response. Please return my amount immediately.
Order number: #[protected]

I have ordered Cetaphil baby massage oil on August 20th, it supposed to be deliver on 23rd August, till now order is not delivered. Return my amount immediately. I have mailed many times to customer support team, no proper response from them. Very bad experience i faced as a new user.
Order I'd : #[protected]

Dear All of Flipkart Health Plus,
Sorry to inform you that I have faced so many problems after placing the order for Diabetes Medicine on 25th July`2022 at around 10:00am. Further I requested customer care at 10:10am to attempt fast delivery as my diabetes medicine has been misplaced and not taken yesterday.
Customer care ensured me to provide delivery as much as possible but today (26th July`2022), I called them again at around 1:15pm and they have given direct number of HealthBuddy Lifeserve Pharmacy ([protected]) and ensued me to get delivery by today 6:00pm and same has been conveyed by HealthBuddy also.
Futher, I got a call from the escalation department of Flipkart Healthplus and ensured delivery by 7:00pm. During this period, I received an SMS to get 25% off on the next order of medicine due to an apology gift without delivery of current order.
Again I called CC at 8:15pm then finally told to wait till delivery which flipkart promises for 26th July`2022 and still have 4 hours remaining.
Every once from Flipkart health Plus was making a fool of me and gave fake delivery time to make me relax.
Seriously, Sasta Sunder was a much better operator than Flipkart Heath Plus. Don't expect any order from my side and do`nt want to take this order now.

I have purchased a nasal drop with Flipkart health plus and it was delivered with open pack i.e. it was not sealed and nasal spray was also broken. I have raised the complaint with Flipkart team and shared the details along with the snaps of broken nasal. I am following up with Flipkart team since a log time but no resolution yet. I am wondering how this issue can be ignored when its related to medicine. they do big promises on the quality and really is something else.

Request here if someone can look into this and help on faster resolution after posting here

I have returned some medicines and they asked bank account details through goggle form to process the refund but after several times follow up and Bank account details updated through call centre executives after more than a months they haven't processed the refund.

Today, I have placed my Orders ( Order ID No. [protected] & 83 Amount Rs. 393.00 and Rs. 3263.00 respectively ), but without any phone confirmations you have cancelled my orders. Even in last month I have also purchased same medicine through your site. It is routine medicine for my parents.

Now, please refund my payment ASAP and confirm accordingly.