Dear Sir,
We booked a consignment to Maharashtra by air through your franchisee at Elamakkara, Kochi, on 24/10/2026. The tracking ID is V[protected]. At the time of booking, the committed transit time was 3–4 days.
While following up with the franchisee team regarding delivery at the destination on 26/10/2026, we were shocked to learn that the consignment had been left unattended at their office without being dispatched or any further action being taken.
The consignment contains chocolate samples intended for our customer, which require proper temperature control during storage and transit. Any delay or failure to maintain suitable storage conditions could result in damage to the chocolates, making the samples unsuitable for evaluation.
Despite our repeated follow-ups, the franchisee team has not yet taken any concrete action or provided a satisfactory resolution. Such negligence in handling a customer consignment is a serious concern, as any damage to the samples could adversely affect our business relationship with the customer.
We request your immediate intervention to:
Confirm the current status and exact location of the consignment.
Arrange for its urgent dispatch and delivery, ensuring appropriate temperature-controlled handling wherever required.
Confirm whether the chocolates have been stored under suitable conditions and assess the possibility of any damage.
Investigate this incident and take appropriate corrective action to prevent such occurrences in the future.
We expect your prompt response and immediate action to resolve this issue, as the delay could have serious consequences for our business.
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