[Resolved]  Calcutta Electric Supply Corporation [CESC] — Constant Voltage Fluctuations and Power Off

Address: KHAN MOHAMMED ROAD

Dear Sir,
We are writing this letter to bring to your attention the issue of constant voltage fluctuations in my area. We reside in Khan Mohammed Road, Kol -700061 and a nearby area, and for the past few months, we have been experiencing constant voltage fluctuations from 5 pm to 3-4 am daily. These fluctuations are causing a lot of inconvenience to me and the entire neighbourhood.
The voltage fluctuations are not only affecting our daily routine but also damaging our electrical appliances. We have already experienced the damage caused to all our light and heavy electrical appliances due to the sudden voltage fluctuations. We have also noticed that the voltage drops significantly during peak hours i.e., from evening 5 pm to late midnight 3-4 am, making it difficult to carry out simple tasks, especially in this hot and humid weather.
We request that you take immediate action to resolve this issue. We believe that this problem is not limited to my area Khan Mohammed Road, Dakshin Behala, alone but is also affecting several households in the surrounding areas. Therefore, we urge you to investigate this matter and take the necessary steps to ensure a stable power supply in our area.
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May 24, 2023
Complaint marked as Resolved 
Calcutta Electric Supply Corporation [CESC] customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2023
Calcutta Electric Supply Corporation [CESC] Customer Care's response
Dear Sir,

We deeply regret the inconvenience caused to you, and our teams are working dedicatedly to resolve the situation. Please share your consumer number & contact details, and we will get back to you at the earliest.

Team CESC.
 
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    +91 22 2225 9157
    +91 22 2560 4049
    +91 22 2225 9156
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    CESC House, Chowringhee Square, Kolkata, West Bengal, India - 700001
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