Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1388
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1861
down
556

Phone:
Phone:
up
920
down
275

Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1388
Pending
0
Resolved
27
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (185)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — unusual billing, officers at cesc/ gariahat uncooperative.

 joshua756 on Aug 22, 2019
My name is uma dhar/customer id - [protected]/customer no.-[protected].
From april 2019 i am getting bills i cannot understand. April bill was rs 570 but i was instructed not to pay. May 2019 i was charged rs 1830. June was rs 200 and now bill for july s 1990.
I physically went to your office in gariahat. They said the matter will be resolved. But it didnt.
The amounts are too much. From earlier records you can find my bill never exceeded rs 900. This is a one room flat with no ac or other high voltage appliances.
Why is my bill not being properly calculated each month?...
Complaint comments  Read comments Complaint category House, Apartment Rental

CESC — excessive inflated bill for july month

 [email protected] on Aug 20, 2019
I've received the july bill which is showing that i've consumed 271 units amounting to rs.1950 in the month of july. I've found that cesc is charging me abruptly and the rates are inflated by them. Also as per their mail communication, one person is suppose to visit on 2/8/19, to take the readig. I stayed there the entire day, but nobody came to take the reading, and because of that they've putted an arbitrary value. Still it is higher than even last year and last few months average. Only 2 fans and 2 lights are used there and hence it is proved that the bill is inflated surely by them which is...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — cese claimed excess service charge for new connection

 Madhabendra on Aug 20, 2019
Respected sir/madam,
As per cesc office mail ref. No. 05/15517/19 dated: 01/08/2019. Inspection has been conducted for new connection. After inspection cesc forwarded a bill vide no.05/15517/19/5/1 dated 06.08.2019 in the name of thakur pada sarkar (Applicant) for security deposit rs.8370/- and service charge rs.21, 398/- and directed to paid total amount rs.29, 768/-.
The above building for new connection to nearest lamp post distance is 05 feet and adjacent of the building where already cesc connection are available and connected their connection within 5 feet distance from the...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — reconnection of the meter

 himadrimitra on Aug 19, 2019
To
The senior commercial manager
Calcutta electric supply corporation limited
South division
Mandeville gardens, kolkata
West bengal – 700019

Sub: residential electric meter not connected

Dear sir / madam,

I, sri himadri mitra of 46/6/1, prince golam hossain shah road, jadavpur, kolkata – 700032 is owning an electric meter vide meter no. / consumer no. [protected] and customer id: [protected] have paid the re-connection charges / other dues in the month of february, 2019 but till date the same is not connected...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — voltage problems on consumer no.10127003201& complaint no.0819023949.

 Buddhadadev Chatterjee on Aug 19, 2019
I am Buddhadev Chattopadhyay consumer No -[protected]. reside at Flat No.A/4,
997 (2/26) Mahendra Banerjee Road. Kolkata -700060.

This is to inform you that last15 days we are facing problem of Voltage fluctuation. Every day I personally logged complain on phone no. 1912 and last complaint docket is no.[protected]. But nobody is taking care of this problem seriously due to this reason my few electrical gadgets has affected.
I don't understand why CESC is not taking initiative to solve this problem and why not giving a permanent solution. I pay bill on time, every formalities...
Complaint comments  Read comments Complaint category Doctors

Calcutta Electric Supply Corporation [CESC] — shifting of meter vide customer id 17000305544

 Suvashis Bose on Aug 17, 2019
I have a meter vide consumer no [protected] & customer id [protected] in my premises. Although the meter is un the name of nrusingha biswal vide address 8d/1 rajani bhattacharjee lane.in spite of several reminder this person is not taking iniative to shift the meter & always giving threats. Kindly take immediate action to shift this meter in his premises.

Regards
Suvashis bose
[protected]...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — excess bill amount for the month of june

 Md Sayeed Anwar on Aug 16, 2019
Dear cesc i have a connection with you namely 'md syeed anwar and my consumer i'd is [protected].. On the month of may my most of family member were at my sister residense for personal family meeting and our consumption was only rs 230 only which was obvious to be low and i paid that bill. But when i received the bill of july we were shocked to see. It was rs 3480, which is too much. My bill on the summer varies from rs 1500 to 1600... But this bill is way too much... I request you to please consider this matter... As we belong to a middle class family and each rupee is needful for us......
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — online transaction failed

 adityabiswas on Aug 15, 2019
This is infrom you that aditya biswas customer id [protected], bill no [protected]/07192. Bill was rs. 300 paid on 10th august 2019 by scaning bills qr code via paytm upi payment surface and another bill ram biswas customer id [protected], bill no [protected]/07195. Bill was rs. 1370 paid on 10th august 2019 by scaning bills qr code via paytm upi payment surface. Both of bills due date 14th august 2019. Both of bills remain due still now.
I am requesting you to take neccessary action as soon as possible. And solve this payment problem.
Thank you
Aditya biswas...
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — payment debited but not acknowledged

 Atreyee Chatterjee on Aug 15, 2019
Paid ₹ 2720 for july 2019 on 12 august 2019 at 20:30hrs via sbi debit card through billdesk, amount debited from my account, but no acknowledgement receipt generated by cesc. Customer id is [protected]. Transaction reference number is #qt[protected]. Please issue the e-receipt otherwise credit the amount to my account so i can make the payment again....
Complaint comments  Read comments Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — voltage

 Buddhadadev Chatterjee on Aug 14, 2019
I am buddhadev chattopadhyay consumer no -[protected]. Reside at flat no. A/4, 997 (2/26) mahendra banerjee road. Kolkata -700060.
Since 15 days we are facing problem of voltage fluctuation. Everyday i personally logged complain in 1912 and last complant docket no.[protected]. But everyday this problem is repeating. No body is taking care of this problem seriously. Due to this reason my few electrical gadget has got effected once and may be cesc is waiting for some more casualties. I don't understand why cesc is not taking initiative to solve this problem and why not giving a permanent solution....
Complaint comments  Read comments Complaint category Stock Market

Calcutta Electric Supply Corporation [CESC] — overbilling charge

 Me jabir on Aug 13, 2019
To,
The senior commercial executive
Commercial department
Kolkata 700086

- re supply at 1/1/h/7, bengali shah warshi lane
Kolkata 700023
A/c md sabir con no -[protected]
Meter no - 6087331

Respected sir
With due respect, i beg to draw your kind attention that during 6 months, the unit gradully increased inspite of comsumption of electricity

I am quit surprised to received such a heavy bill for domestic power consumed by me during the last two months.

I regret to say that you have overcharged...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — possibility of electrocution in our building

 Jayati lahiri on Aug 10, 2019
Dear concern
It is to inform you that there is an huge possibility of electrocution of my building which is residence of senior citizen and surrounding area due to a big tree covering high tension line in our locality. During this rainy season this chance has enhanced a lot. I draw your urgent attention to cut down the branches as private labours are refused to do so as the branches are over the high tension line.
I am attaching the picture for your attention.
Consumer no:[protected]
Customer id:[protected]
Poll no:lp 7/3/10
Address:
63 hind road
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — thakur pada sarkar

 Madhabendra on Aug 9, 2019
As per your mail ref. No. : 05/15517/19 dated: 01/08/2019. Inspection has been conducted for new connection. After inspection cesc forwarded a bill vide no.05/15517/19/5/1 dated 06.08.2019 in the name of thakur pada sarkar (Applicant) for security deposit rs.8370/- and service charge rs.21, 398/- and directed to paid total amount rs.29, 768/-.
The above building for new connection to nearest lamp post distance is 05 feet and adjacent of the building where already cesc connection is available and connected their connection within 5 feet distance of the road. The applicant is not able to deposit...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — refusal of new connection - cesc ref no . 14/13161/19 dt 01/08/2019

 [email protected] on Aug 8, 2019
I applied for a new connection on 31 /7/2019. On 1/8/2019, CESC inspection was done. The inspectors didn't talk to us. They also didn't inspect of the premises where I live in. Later on, online I found that the District Engineer has rejected my application on account of split load. CESC REF NO. is 14/13161 /19 dated 01/08/2019.
Now, please note my views as under -
1.My existing electric connection is from my mother, Sms. Shibani Mukherjee. She stays in the ground floor. I stay in the 1st floor of the house. Till now, she has rendered electricity from her Meter. Till now, my brother...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — rain water coming inside of meter room from light pole through mains electric connection line.

 Labanya Green on Aug 8, 2019
Our consumer no. [protected] (Old [protected]).
Lp no. 77/14/1/2

We like to inform you that rain water coming inside of meter room from light pole through main electric connection line. We have been facing above problem from last year and after checking by you several times above problem not yet resolved.

We request you to stop the rain water coming inside of meter room at your earliest convenient time.
Best regards,
For labanya green
Chandan bikash das
Mobile no. [protected]...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — my monthly bill

 surojoy_2000 on Aug 7, 2019
I stay in a multi-storeyed building where i feel that my coop society is grossly overcharging me. I get smss' on my mobile no [protected] but today when i keyed my cust id [protected], it flashed (To my shock) the name sushama naskar with my mobile no of [protected]. I stay at dover court, 22 dover road, kolkata 700019. Mrs nashkar resides far away from our home at 16/2b monohorpukur road. So i fail to understand why such a major goof-up.

Our building electrician by name dipu (Cell no:[protected]) who must be questioned as to what is happening because i stay alone and this month bill...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — to registered with my new mobile number instead of old contact number

 Manoshi7890 on Aug 5, 2019
Sir,
I am Soma Hazra my customer Id is [protected] . I lost my mobile phone in my nearst market that is why i lost my sim also . So that I want to change my mobile no. With [protected] istead of [protected] due to lost my sim.
I requesting you please update it as soon as possible other wise i cannot get any electricity related information .
Thank you...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — requesting

 Tuhi Singha on Aug 5, 2019
Ami arpita singha... Amr alta job r khub proyojon ty quikrr e apply krechilm okhan thke amake tollygaunge e daklo interview r jnne... Trpr akta form r jnne 200 taka nilo... Trpr abr kichu din por dakle 2300 taka niye bllo formalities er jnne daklo... Niye gelm bllo ei taka ta diyei hbe confirmation letter eseche ty... Trpr taka niye letter sign kre son rekhe nilo... Blo kichu din por ph ashbe call letter r jnne... Akhn ph kre blche 13 aug joining kintu tr age 10000 taka dite hbe security money r jnne
Ki krbo... Khub drkr akta job r sir
Back office r jnne apply krechilm c. E. S. C...
Complaint comments  Read comments [1]Complaint category Job & Career

Calcutta Electric Supply Corporation [CESC] — unfair and irrational rejection of online application for new connection

 bipin_gupta777 on Aug 1, 2019
To
Regional manager,
Cesc pvt. Ltd.
Howrah, west bengal

This is to bring your attention to the request being made for a new connection from at ground floor, block no. 58 ref. No: 06/16999/19 dated: 31/07/2019. Residential address being at saraswati niwas, bireswar chatterjee street howrah 711201, bally lp no : 3/13/2. As per the site inspection, i'm briefed that the premises has already been provided with supply of electricity connection and i'm deriving supply from an existing connection thereat.

Please find my below clarifications against the...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — bill payment receipt not received

 Rajat Kumar Chatterjee on Jul 29, 2019
I have paid the jun'19 bill for consumer id no. [ [protected]] amounting to rs.6430 from my icici net banking on 27.07.2019. Unfortunately, the e-receipt has not been generated but the amount has been debited from my bank account. Transaction reference no. Is vin/cesc/[protected]/[protected]. Please make sure that the amount has been credited to the above consumer no. Otherwise investigate properly and do the needful and issue me the e-receipt....
Complaint comments  Read comments Complaint category Other

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