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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

www.cesc.co.in

1.3

Updated: Apr 8, 2026

Complaints 2262

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585

Unresolved

1677

So far, so good. Calcutta Electric Supply Corporation [CESC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Calcutta Electric Supply Corporation [CESC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Calcutta Electric Supply Corporation [CESC]

Calcutta Electric Supply Corporation [CESC] reviews & complaints(2262)

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This is the repeated incident for cesc website payment server. Rs 980 payment done through SMS link of cesc payment. It navigates to cesc website and made payment through phonepe apps. It debited from my bank account but it shows payment failed. Also not updated into cesc latest payment status.
Kindly update my payment or refund it as the earliest....

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I have made cesc payment via their official site using UPI Phonepe. Phonepe got deducted my Rs 1520 but Cesc status failed. Kindly refund money or adjust my payment with cesc.
Thank you....

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Address: 11/75 BAISHNABPARA 1ST LANE (MAHESH)

My name is Jharna Biswas on the month of May I received a bill of 11110 which was very absurd because we don't get such high bill. I went to check the meter box and found that the meter display was not working. I complained to Cesc and they said the meter reading person was not able to see the reading so he has noted an approx. reading.
which is very un ethical, then I docket a complaint for meter not working and excessive bill...

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Cesc has sent me a excessive bill which is beyond my average bill I have already complained on cesc complain box where I don't get any resolution...

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My consumer I'd I'd [protected]. I have paid Rs.1760/- on 14.10.2022 towards the electric bill for September, 2022 by my ATM card in online mode and the amount has also been debited from my account. Bank hàs also given the information about the amount sending . But still the CESC status is showing the non payment as advice of the bill. 18th is the last day for payment and I am making phone calls to the customer care nos but they are telling...

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Address: 50E, K.M. NASKAR ROAD, KOLKATA 700040

The meter room of our apartment building is very precarious with wires overlapping over one another. To rule out the possibility of a fire hazard, immediate action to organise the meter board may please be made before situation goes haywire. A mail has already been sent on 20.09.2022 without any response. Please help us in the matter....

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Address: Shibrampore

Complain continous loadsheding at our Complex at Maharaja Apartment,
Ketopole, Biren Roy Road, Kolkata- 700140

Today from 12 PM to 4.00 PM...

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Address: 27 M M Ghosh Road, Post Office Motijheel, Kolkata 700074

My Customer ID is [protected] and Consumer ID is [protected]. CESC could not take meter readings at the end of Sep due to water-logging. CESC sent a bill for Sep-21 (dated 10th Oct) with an assumed 477 units consumed whereas my actual consumption was less than 200 units. Consequently, my bill amount was much higher due to higher price slab. I sent multiple mails [protected]@rpsg.in since then. No response.

I spoke to the customer...

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Address: B 4/2 GOLF GREEN; KOLKATA - 700095

SUBROTO MAJUMDAR
E/2 Avijit Neelachal Abasan
98 Rajdanga Gold Park
Kolkata – 700107
E mail: [protected]@gmail.com; Mobile: [protected]
The Manager
CESC Ltd
South Regional Office
6 Mandeville Gardens
Kolkata-700019
Tel:[protected]

Dear Sir,
Sub: Refund against surrender of Meter & return of security deposit for additional...

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Address: CESC House, Chowringhee Square Kolkata District West Bengal India - 700001

Website: www.cesc.co.in

Dear Sir/Madam,
I, the undersigned would like to bring to your notice that the bill sent for April 2021 by CESC is absolutely illogical and unacceptable. Till March 2021 all the bills have been paid by me which you can clearly check in your database. With my mother staying alone at our Kolkata house, how can the billed units be "645" and amount be "Rs 5193.32".
When clearly as per your records only, in...

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Address: Kolkata

Electricity bill of Rs. 190 for the month of January 2021, has been paid twice by mistake via UPI for the consumer ID: [protected] on 25 th February 2021. The UPI transaction ID are[protected] and[protected]. How to solve this issue. Kindly revert back at email id [protected]@gmail.com....

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Address: 52 A C Banerjee Road, Kolkata-700057

Dear Sir/Madam
I am one of your consumer, customer ID [protected]. I am getting your regular bills which is on higher side. Last bill of Nov 20, Bill No [protected] / 11201, I have paid.
Request you to lookinto the same & verify & confirm.

Lookforward to receive your proper service.

Regards

SUJOY ROY CHOWDHURY
1ST-FR;FL-1-B
52 A C BANERJEE RD
ARIADAHA
LP-27/13/1br...

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Address: 56 Taltala Lane

Concerned authority,

I am writing a complaint in regards to the rising electricity bill. The electricity bill has been extremely high lately. I am a single bachelor with my nephew and I cannot handle such high prices because my job has been lost. Now I am an unemployed person.

I have paid Rs. 300.00 last month dated on 27 Oct 2020.
But this month's bill is INR 850.00.
I can not understand what...

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Address: Kolkata

My Customer Id is [protected].
Please note that the latest bill that we have received is not correct and we want you to double check the bill as it is not correct by our understanding.
I've sent email on [protected]@rpsg.in also but nobody replied.

Please recheck the bill amount and let me know accordingly....

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Address: Calcutta Electric Supply Corporation Limited, CESC House, Chowringhee Square Kolkata 700001, West Bengal, India

Website: www.cesc.co.in

I am a CESC consumer for more than 25 years. My Customer ID is [protected] and Consumer No. is [protected]. My actual unit consumption from May to September 2019 was 1795 units and corresponding months i.e. from May to September 2020 was 1651 units based on their actual / estimated reading. Surprisingly I had received my October 2020 bill stating that in a single month my unit consumption have shot up to 2231 units and the gross bill amount...

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Address: 69,GARFA MAIN ROAD,1ST FLOOR, NEAR -LALGATE KALI BARI

Dear sir,
I would like to inform you that, i am one of the resident of 69, garfa main road, kolkata-700078 where the meter box situation in horrible, all the wire is coming out. It is very dangerous position of our meter box we need a urgent dressing in our meter box (Customer id - [protected], consumer no-[protected]) maintenance meter number. If any other thing required please inform me in mail id dutta. [protected]@gmail.com.
br...

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Address: ANJAN KR. SADHAK 1811 Vidyasagar Sarani, LP. 207/14/20/9 1811 Vidyasagar Sarani, Satyajit Park Kolkata 700063

Respected sir/ madam,

I am anjan kumar sadhak, my consumer id :[protected] & customer id: [protected]. My electric bill amount for the month of may 2020 is rs. 3590. The current due date of payment is 16 july 2020. But i am unable to understand that i was not at home for 15 days in between and i do not have any air-conditioner in my house. How would be my billing amount so high. My average units consumption for every month...

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Address: 9. B T Road, Government quarters, Kolkata 700056. Near Belghoria Police station.

We would like to inform you that, we are eight flats of 9 b. T road, government quarters, block no 28, belghoria, kolkata -700056, presently extremely worried about the meter boxes which are of 9 nos. Few months back we have noticed that our meter box module is in a very critical condition and while your team came from your end after the last cyclone (Umpun) for repairing purpose advised to complaint immediately, as sometimes we have observed...

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Address: 5,Satyen Roy Branch Road, Behala ,Kolkata -700034

The existing phone number of mine is wrong from your end. I don't know how this major mistake done from your side, now please change my phone no-[protected]. From onwards please send all the communications to my above mobile no. This is my earnest request to you. My permanent address is as follows
Jharna roy & soma chakraborty
5, satyen roy branch road, behala, kolkata - 700034...

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Address: 2ND FLOOR, 54 M N SEN LANE, KOLKATA -700 040

Website: [email protected]

I applied for a change of name on the occasion of succession due to the death of consumer satendranath sen. Application no 89590218. The application was submitted along with annexure a3.

As no action is taken for the last 10 yrs, therefore, an attempt has been made to complete the transfer procedure online but your system is an application pending.

Kindly advise how to proceed further. We are ready to fill...

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