Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1238
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1086
down
394


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1238
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (134)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — change of mailing address on bill

 dibdas on Dec 18, 2017
Dear Sir/Madam

Ref: Consumer No. [protected], Con. ID : [protected]
Sub: Change of Mailing Address in CESC bill

I, Basanta Kr Das, hereby request your good self to rectify the address of billing in your records as mentioned below –
Old Address:

BASANTA KUMAR DAS
C/O SANKAR MONDAL
22/A, GOPAL MISHRA ROAD
KOLKATA 700 034

New Address:
BASANTA KUMAR DAS
177/A, GOPAL MISHRA ROAD
KOLKATA 700 034

Please note that the New Address in actually SUPPLY Address, so, I believe,...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — irregular meter inspection

 santanunandi on Dec 16, 2017
I SANTWANA BAGCHI(consumer no.[protected])residing at 29, B.K.MOITRA ROAD KOl-36.For last 6months meter inspector is not inspecting our meter in schedule date& usual time. Meter is left uninspected.I am paying a huge amount.Iam 84years of age& bedridden.So I am residing at my daughter's house nearby.key of my house is kept in opposite grocery shop. He who shows the meter.For November I have to payRs.1730.Please take necessary steps as early as possible....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — abnormal bill october 2017

 Shivamsweta on Dec 13, 2017
Dear sir
I have shocked your bill figure of rs. 4, 402/-for the month of october 2017
You have imposed absolutely wrong claim. I think miter is malfunctioning
Please inspect the miter properly and send the revise/amendment bill.
I am unable to pay the bill figure of rs. 4, 402/- (October 2017)
Please solve the problem as earliest as possible

Abnormal abrupt electricity bill for the month of october, where only 4 tube light, 1 cfl light and 2 fans were operated. And i was not recvd any bill since october at last i cheked my bills on cesc website....
Complaint comments  Read comments Complaint category Neighbours

Calcutta Electric Supply Corporation [CESC] — false high bill

 imran wrasii on Dec 10, 2017
Only 2 room 2pc 18 watt led tube light and 2 fan 40 watt each, kitchen & bathroom 8 watt led bulb, 1pc washing machine 1pc 22" lcd tv and 1pc double door fridge 320lt and the every month bill is more than rs2000 how is it possible can you plz explain? Previously my bill was rs 600 average after that its become rs 2000 average i don't know how is it posibble.

Consumer id - [protected]...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — abnormal electricity bill for nov 17

 sandipsen1234 on Dec 9, 2017
Customer id [protected] cons. No.[protected] meter no.5752216, received bill-nov, 17 with abnormal consumption of 160 units. It's normally consumed 70 units on average in this season. No such occasions also not held during the period, where high volume of electricity could be consumed. If this is problem of meter, please check the meter.

Please check and clarify the discrepancy urgently....
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — intentional faulty meter reading by unprofessional person

 danielanjous on Dec 4, 2017
Sir,
This grievance is regarding my meter reading dated 15/11/2017 at 76/2 taltala lane, kolkata 700014. My consumer no. Is [protected] and customer id is [protected]. My electricity bill meter reading for october 2017 reads as - previous meter reading 24219 and the present meter reading as on 15/11/2017 was 24585. Units consumed is 366 units amounting to rs. 3040/- (Gross). Today around 20.00 hrs i have personally checked the meter reading and i was surprised to note that the meter reading was showing 24469 at this very moment and not 24585 which was taken as granted on 15/11/17. Quite...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — shifting of meter box

 debasishchandrasaha on Dec 3, 2017
Dear sir,
I tarak chandra saha customer id: [protected] consumer no [protected] having a meter at a location beside our house needs immediate shifting to my premises. The wall where my meter is fixed needs immediate repair and also it is situated outside my premises. Now i have a meter room in my premises and want to shift the meter at meter room.
You are requested to arrange for shifting meters as earliest....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — excess bill - fraud

 Sumit Khetan on Dec 2, 2017
Dear sir/madam,

I am very surprise with bill for october month of consumer no - [protected], amounting rs 2000 having 316 unit, as we yet not started residing in my new flat. My due date is 4th december.

Please clarify what is basis of creating the bill, when person not started residing and you are charging 316 unit, this is matter of fraud and if required i will share entire issue with evidence to power minister team.

Ca sumit khetan
[protected]...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — absurd electric bill for oct-17

 cesc6607 on Nov 29, 2017
Sir
My consumer no is [protected]. Now i do not leave in the flat. My flat is under lock and key since march 2017. No electricity is used there since march-2017. But i paid rs 120 for september 2017 as per bill charged against my electric meter reading1034. Meter reading is still 1034 which i verified today. But i found through internet that bill for october 2017 is rs 560. Present meter reading column is left blank. This bill is totally abnormal. It is quite impossible to charge the bill rs 560. Hence, you are requested to arrange for visit and enquiry my meter reading and revise the bill...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — update email id & mobile no

 BINOD SHOW on Nov 29, 2017
Customer id is [protected] meter in the name of binod show supply at 4-fr-. S/w 150 girindra sekhar bose road lp-2/1 kolkata 700039.
I request you to please update my mail id (Binodshow2@gmail.com and mobile no[protected] for any correspondence with me (Binod show). Please look into this matter urgently because i am not able to pay my bill in online reflecting some other person name in my cese bill so requesting you please do the needful.
Thanks & regards
Binod show
[protected]....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — not getting refund

 Joydeep_2017 on Nov 29, 2017
I cancelled a booking on 10th september, 2017 in west bengal forest department corporation lava nature resort due to the unrest in hill but till date i have not received the refund amount in my bank account. I wrote several times to the official mail id of wbfdc with the copy of cancellation receipt generated through your website but all my efforts had gone in vain. I tried to call the phone number of wbfdc but nobody is picking up the phone. I feel cheated. I spoke to accounts department of wbfdc but no result came.
My cancel id is - c/onl/09-17/276
Cancel receipt & tax invoice no....
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — high bill value

 Ahelimli on Nov 18, 2017
As per my usage, my current bill is generated more than that. Customer id is [protected]. From this meter usage only for three lights, two fans and one 1.5 ton ac. For your information the ac machine was very rarely used last month. So i am not convincing with the amount of bill. So i request you please look into this matter, and send me a justified bill....
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — excessive electricity bill

 Puspita Mukherjee on Nov 16, 2017
Customer id. : [protected]
Consumer no. : [protected]
Consumer name and address
Sri abani bh mukherjee
Chatterjee para
Batanagar
Adrasha pally
24 parganas south
Dear sir,
In the electricity bill for the month of october 2017 shows the consumption of 318 units where as my average consumption never went above 175 unit in whole year/ 12 months. This some fictitious consumption is being shown which might have raised due some external intervention.
Please look into the matter and make necessary inquiry at the earliest and relieve...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — i m complaining about my a/c (customer id no 62000680086, and consumer no62055164003) has been closed.

 Hemabh Chandra Sharma on Nov 15, 2017
My meter (Id [protected], consumer no. [protected]) is in running position and power supply is also ok till now, but since last few months i haven't received any bill and and no any massage on my registered mobile no ([protected]) from cesc.
I have received a mail from cesc dated 25th oct.17 that was my account has been closed and my meter no. Has been disconnected from 06th sep. 17 because i was applied for disconnection.
For your kind information i don't apply or no any request for disconnection. Your official website also showing my account has been closed, i met two week ago with...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — excessive bill amount charged by cesc

 Lovely Singha on Nov 13, 2017
Cesc customer id [protected]
Cesc customer no [protected]

Since may 2017 onwards usage is very high, unit consumed is on higher side every time. Average meter reading is possible.
Compiled before but no one bother to concern, perhaps monopoly business thats why
Next time will go to consumer court for the same.
During june 16, when usage was only 131 unit, this year it was 338, when there was no additional electronic item had been used.
For last 7 months, bill amount charged approximately rs 1830... Where as last year is was approximately 1150....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — getting excess bill

 redstaranuj on Nov 12, 2017
I would like my meter to have a check if all is working well or not as bill for last few months are too high. Normally it would be around 1500 but nowadays it's around 3k approx each month'. Pls be kind to help in this regard
Consumer number [protected] and consumer id: [protected]

Keshab ch ghosal
3rd floor (North)
153/4 picnic garden road
Lp-1/32/2/1
Kolkata -700039
Contact - [protected]...
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — alt and shift

 Saktiman on Nov 12, 2017
I had requested for altn & shft of my electric meter and had deposited the required fees amounting to rs.28642 on 20.08.2017. Till date iam waiting for the job to be completed.

I havent received any further communication from cesc.

Details given below

05/14142/17/3/1

Account address : 49, subhas nagar 2nd bye lane, kolkata : 700065
Lp no. 79/6...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — non-receipt of e-receipt for the cesc bill being paid through rupay debit card.

 avmcorporation14@rediffmail.com on Nov 12, 2017
Sir,

This has reference to the captioned subject, in respect to consumer id : [protected], consumer no. [protected] for bill no. : [protected], bill date : 04/11/17, electricity bill for the month of october 2017, in the name of sm sarla devi mall, 353 upper chitpore road, kolkata - 700 006.

We had paid the referred electricity bill, amounting to rs. 780.00 after availing the discount on 12/11/17 at 02:30 hrs. And this time being the otp sent to my cell phone for the confirmation at the payment gateway for finally crediting the amount from my e-wallet (Rupay debit...
Complaint comments  Read comments Complaint category Law & Civil Rights

Calcutta Electric Supply Corporation [CESC] — correction of name & address

 massk on Nov 10, 2017
To
Cesc limited
Kolkata

Ref: consumer no.[protected]
Sub: correction of name & address
Dear sir

I mr. Jitesh kumar gutgutia request your good self to rectify my name and address in your records as mentioned below:-

Correct name and address:

Jitesh kumar gutgutia

10a, hospital street
Vinayak chambers 2nd floor
Room no. 203a
Kolkata-700072

Request u to rectify my name and address in your record and do the needful.

Regards
Jitesh kumar gutgutia...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — re-fixation of metre-box hanging on wall, consumer no.61114006006

 61114006006 on Nov 10, 2017
With reference to my earlier complaint, ilike to inform you that against my complaint (1912) about 20days ago inspection by your mechanical department was done, but the job is still pending. On enquiry on the date of inspection, your team replied "we shall inform the department about the job and itt will be done as per job order." thanking you,
Dwarika nath de, m-[protected]...
Complaint comments  Read comments Complaint category House, Apartment Rental

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