Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1183
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
944
down
357


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1183
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (127)

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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — electricity bill payment not registered

 lmtc on Sep 26, 2017
My consumer no. is 06016012003 and Customer Id is : 06000059985. I have duly paid the bill for July 2017, which was Rs:420 on August 9th, 2017 (Paytm Transaction no. 3640104061). When we received the bill for August 2017, it was a green bill stating that we have not paid the bill for July 2017.
Kindly look into the matter and solve it urgently.
A screenshot of the online payment made by Paytm is attached.

sincerely,

L. M. Tyagi
146, Sarat Bose Road, Kolkata 700029...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — incorrect electric bill

 lmtc on Sep 26, 2017
My consumer no. is 06016012003 and Customer Id is : 06000059985. This is to inform you that my bill for the month of August 2017 is 8140.00 which is highly inappropriate as we have been away for the entire month and there has been no electricity used. Furthermore, our average monthly bill over the past 2 years has been about Rs:650.

There might be some issue with the meter reading, and I request you to kindly look into this problem and resolve it at the earliest.

Kind regards

Lalit Mohan Tyagi
146, Sarat Bose Road, Kolkata 700029...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — meter reading schedule date

 KN Pal on Sep 25, 2017
You company mail ed meter
The read date scheduled to be read on 23/9/2017 saterday but we the people understand that hear from other your people can to read on sunday ie 24/9/2017 and on billing there is mentioning previous day or 24/9/2017 it was happed 6/8 months back mentioned above. Your company should have control over your people regarding this complaint. Due to rate of different slab charges may vary and effect on bills. If don't take any action otherwise no alternate to customer like me to take legal proceedings....
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — average billing every month without usage

 mdsaj2016 on Sep 24, 2017
Consumer no 02233117043 i have been getting 1140₹ every month. Even though i was out for 15 days. Every particular same bill is being generated. No one is care about reading no body comes to chek the meter every month. Every one is facing the same issue. When i call the toll free they tell the same thing its on average no one is bothered to correct it. Please have a look at it....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — bill problem

 Biraj R n guha road on Sep 24, 2017
This is to inform you that i have already pay vaiya paytm my previous july bill. But i received this month of august deu bill to added previous month bill amount and this month bill amount. Please give me a feedback what i do? Below are the details of my bill.
Customer id. 48001224140
Previous payment recipe no.4065934989
Bill no. 4818516201008173...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — cesc supply to your residence

 Falguni B Chowdhury on Sep 23, 2017
There was a fault at the meter fuse box at our premises 141/1, kankulia rd, golpark, kolkata-29, on 16/09/17 late night, the fault was reported to cesc & was attended in the morning of 17/09/17 on temporary basis keeping a loose bare fuse wire wrapped on the wires connected to meters. All in bare exposed condition. The cesc personnel told us that this would be rectified permanently shortly, but till date this has not been done properly, we reported again to cesc complain dept & the following docket nos were issued.

Dated 18/00/17, 14:50hrs
Dated 18dear consumer, your docket...
Complaint comments  Read comments [2]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — non-receipt of receipt

 PARTHA SARATHI BISWAS on Sep 21, 2017
Customer id: 46001098337
Consumer no.46324178007

Paid rs.1290/- being bill for august, 2017 online on 20-09-17 at 12-00 hrs.
Did not get receipt online due to technical glitch or structured maintenance.
Request to send the receipt immediately to my e-mail address:
Sudur36@gmail.com.

Partha sarathi biswas
E-mail address: sudur36@gmail.com
Mobile no.: 98832-92862...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — high amount electricity bill

 Syed Rais Ahmed on Sep 20, 2017
Sir,

Subject : high electricity bill

My consumer no. Is 12010070391 and customer id is : 12001045315 this is to inform you that my bill for last month that is august 2017 is 3180 which is quite inappropriate. I doubt that there is some problem in the meter reading. Please get it checked. I am unable to pay such huge amount.

Thanking you
Syed rais ahmed
9883985449...
Complaint comments  Read comments Complaint category Employers

Calcutta Electric Supply Corporation [CESC] — online bill payment of august'17 electricity bill of cust id 04000674908

 sudiptabasu on Sep 19, 2017
I had paid the August, 2017 bill of Rs 570/- for the Customer ID 04000674908 (SUDIPTA BASU & MANASI BASU) on 17/09/2017 through paytm vide their OPERATOR REFERENCE NUMBER 17091708203304000674908041361470920817500000000696, & it was shown successful payment, but still I could not have the payment receipt from your website. Within the day, I complained paytm regarding that & after verification they have informed that the payment was successful, they've also given the above operator reference number to take the matter with you. So it's requested to verify the above & send the payment success receipt...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — inappropriate bill amount

 cazznaman on Sep 19, 2017
Customer id: 46000079506
Consumer no: 46100106007

Billing address:

Sankar das
312 canal st sribhumi
Lp 83/6/2
Kolkata 700048

Respected sir/ madam,

This is to inform you that we have been charged rs.1690 for 243 unit for the month of august. This is quite an inappropiate amount as we don't use that much of electricity, most of the appliances remain off a refrigerator throughout the day, as we are working and we return home at night from work. There aren. Y any heavy appliances like tv, ac, geaser, heater etc...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — online payment of bills

 RATHINDRA ROY on Sep 18, 2017
This is rathindra roy having consumer no. 75153114119 and customer id 75000488259. Recently we are finding that if cesc bill is paid through paytm then additional discount would be given. Our queries are (A) whether the part or full amount of this additional discount is being provided by cesc or this additional discount is being provided by paytm? (B) if cesc has any contribution in this discount then why only for payment through paytm and not for all other similar agencies? (C) all online paying consumers do not have the provision for making payment through paytm and why they are getting deprived....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — irresponsible services

 Harry wilson on Sep 18, 2017
Very slow process of working. People responsible do not even know their work properly and only want to get rid of their work. No initiative on the officials end to get the work done. No respect for peoples time. Non informative unless the customer clarifies the topic and only then the official responds correctly. Robots would work better then them....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — change of my mobile number

 Barnali Manna on Sep 18, 2017
My mobile number which is given currently has been changed due to some reason. My old mobile number is 9433617412. And my new mobile number is 9432970062. I request you to change my old mobile number to my new mobile number. I want to change this number because that sim has been damaged for which i have to change my number. I am facing problem in getting messages from cesc and cannot pay the bill online. So, i request you to change the number....
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — online payment of bill through cesc bill desk

 Khannaeem on Sep 16, 2017
Dear Sir,
Today 16/9/17. I have paid my bill for the month of Aug '17 through cesc online portal. The money Rs 5080 has been debited to my bank account but I still have not received any SMS from CESC stating that payment has been received. Kindly look into the matter and let me know the status of my transaction.

Given below is the SMS from my bank :

"Hello! Your a/c no ******0349 has been debited by Rs 5080 on 2017-09-16. The a/c balance is Rs 20323.44.Info: INB/520302467/CALCUTTA ELECTRIC SUPPLY C"

Please give me an update on this issue.
Complaint comments  Read comments Complaint category Family & Relationships

Calcutta Electric Supply Corporation [CESC] — abnormal electricity bill

 DebayanM on Sep 14, 2017
Hi, my name is sri nemai chand dey. I am a senior citizen and a retired bank officer. I live in kasba region in kolkata city, west bengal, india. Recently i have been a victim of a dirty corruption of our electricity board. Therefore i am raising complaint against them to solve the matter.
The name of our electricity board is cesc (Calcutta electric supply corporation). They usually send people to check the meter reading for every individual month and on basis of that report they generate the bill monthly and this is the process in general except in this august of 2017, nobody came from...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — abnormal billing. consumer no-09089004024, customer id-0900731057, bill no-0908900402408177 dt 02/09/2017

 sbrb on Sep 13, 2017
Kindly note that my average electricity bill is within rs 300/-, but the above refereed bill amount is rs 1080/- which is absolute abnormal amount.

Request you to provide last 12 months starting and closing meter reading and consumed units and billing amount in xls form.

Please note my email id : sanjoybhattacharjee1958@gmail.com

Please reply on above subject immediately....
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — bill amount debited from account but didn't receive the e-payment receipt

 তন্ময় জানা on Sep 13, 2017
I paid my cesc bill at your online portal via debit card (Sequence no : 725609705572). The bill amount (Rs. 12, 610.00) has been debited from my bank account but i haven't received any e-receipt copy. Please send me the receipt copy at my registered mail id asap. The bill details are as follows :

Customer name : nataraj metal printings
Customer id : 50000098477
Bill amount : 12, 610/-...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — over charging

 75000521201 on Sep 13, 2017
Hi i am pronoy gopal panda from 298 purbalok, 4th floor kalikapur, kolkata 700099. We don't live in that flat for about 10 to 11 months of the year. Usually we spend month and a half during december or january. I am totally lost why and how your company averages some units in metre reading every month. Please look into the trend of usages at your disposal to understand the point i am trying to bring across. Also send me the email or phone no so that we can sms or ring you the actual meter reading. Unfortunately it's very hard to speculate when the metre reader will hard. Please do the needful, because...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — incorrect metre reading or overcharging

 75000521201 on Sep 13, 2017
The average consumption is absolutely wrong and does not make any sense. So please provide us the contact no / email address so that we can write to your company notifying the actual meter reading which is nil. Also it is not understandable why the average is not taken from the same months from previous year. No one stays there so the overcharges should be adjusted....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — bill amount deducted twice

 aftab.arsh on Sep 8, 2017
Dear cesc team

This is to inform you that i am possessing a cesc meter and my consumer number is 14000126341,
Reason to write this is that on 7th of sep 2017 i had maid my bill amounting rs 2640 through upi (Transaction id : nx170907122033540) at 12:20 p. M but unfortunately the same amount has been deducted from my hdfc bank a/c on 8th sep 2017 at 11:26 a. M as standing instruction was set for the bill.

Therefore requesting you to kindly refund the money...
Complaint comments  Read comments [2]Complaint category Utility Services

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