Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1043
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

TwitterFacebookLinkedInGoogle+Youtube
Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
352
down
200


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1043
Pending
0
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (108)

Complaints with pictures are more trusted and informative    View all

Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (108)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

Sort by:

Calcutta Electric Supply Corporation [CESC] — Extremely high amount of Electricity bill for January 2017

 debasishj on Feb 23, 2017
February 23, 2017
Dear Sir,

I would like to inform you that the electricity bill I received for the month of January, 2017 against bill no 0800827500301175 and customer ID 08000013700 (Consumer No 08008275003) is amounting Rs 5470 and is extremely high compared to regular trend. In fact, regular bill amount seems to be quite high since I don't have any AC connection. For your information my monthly average billed consumption of last twelve months was 305.6 units against 610 units for Jan, 2017. I have doubt that there is some mistake in the process and request you to depute...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Very high electricity bill

 gora_das on Feb 22, 2017
Ref: Consumer No. 55065032002, Consumer Id. 55000139096

Respected Sir,

The electricity bill that I received against the mentioned customer ID for the month of December, 2016 appears to be much on the higher side. My average electricity bills usually stay between 1000 INR - 2200 INR and under 300 units. In the last 2 years the monthly consumptions were ALWAYS under 300 units. But the bill of the december 2016 was 4200 INR(499 units), which is shockingly higher than the usual. Today I received an SMS stating that my electricity comsumption of the current month (January...
Complaint comments  Read comments Complaint category Municipal Corporation

Calcutta Electric Supply Corporation [CESC] — Non confirmation of tariff payment through paytm

 Debabrata Bhattacharyya on Feb 15, 2017
I have remitted customer ID 38000299253 Jan'2017 tariff of Re.370 vide PAYTM wallet Txn ID 6709663626 AT 21:12, 13.02.2017 AND Customer ID 38000300087 jan, 2017 tariff of Re.100 through PAYTM wallet Txn ID 6709768226 AT 21:14, 13.02.2017.But till date I have not received confirmation in my registered mail though in both cases money have been debited from my paytm wallet.Please intimate at the earliest....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Follow up on the earlier complain

 rbeekol on Feb 15, 2017
Please note that we had submitted a complain with CESC (Docket No. 3172714). The problem was that we were noticing sparks near the meter. The complain was attended by the break down service and we were told that there was a problem in the "Neutral Line" which they temporarily removed and they said they were reporting this to their office and the problem will be rectified within a week. A complain no. 0217082562 was given from the office over phone. Please note that the meter box is in the garage and houses a petrol car. There can be an accidental fire which may cause loss of property and life. Please...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Landlord supplying current to tenants

 Kaso on Feb 14, 2017
Hi All,

This to inform you that landlord Md Sajid own 5 meter in one address with different names and he is giving current to his tenant who don't have their own meter with the cost of 6 Rs per unit from his own meter and he says he has lots of contact in CESC so nobody can harm him.as per me whatever he is doing it's illegal, so please look into the matter....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Electricity theifing

 welwish on Feb 10, 2017
Sir..
G J khan road ...se dhapa para area me boht electricity ka chori ho raha h hucking kar raha h masrul naam ka ladka uska papa ka naam mahfuz h boht hucking karta h aplog ka ane ka information milta h toh khol deta h fir laga deta h sir plz kuch kariye yeh chor ka I request to u hm pic sent kar rahe h uska plz sir aplog in chor ka kuch kariye boht pareshan hogya h hmlog ......
Complaint comments  Read comments Complaint category Citizenship & Immigration

Calcutta Electric Supply Corporation [CESC] — Meter reading inaccessible

 PummyBittu on Feb 8, 2017
I have got message that both the meter has inaccessible for meter reading on 08.02.2017.I request you to take meter reading on any day within this month to avoid billing the amount doubling the units consumed in next month attracting billing under a higher slab
Please pay attention to my request & resolve the problem as soon as possible
You can send any meter reader person on any day before processing the bill of this month....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Bill payment receipt not available

 Prabir Kumar Ghosh on Feb 5, 2017
My consumer no is 47190077008 and customer ID 47000961727. I have paid my December electric bill for Rs.920/ through Bandhan Bank VISA debit card no 4373130054051012 on 5/02/2017 and the bank has sent me SMS showing that Rs.910/ has already been debited from my account. But receipt of this payment has not been generated.Please send me a receipt of this payment.

Prabir Kumar Ghosh.
108/7 Manicktola Main Rd,
Flat L/92, Kankurgachi,
Kol7000054...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — CESC Limited E-Bill payment receipt not available

 Vivek Bhutra on Feb 1, 2017
I have paid my bill online and have not yet recieved a payemnt reciept. In fact it shows on the website that the I have not paid the bill. Although I have paid the bill and the amount has been deducted from my account. I have attached images to show the same. Please find attached all the details for the same.

Consumer No. 34067071178
Customer Id : 34000313918

Made online payment for Dec 2016. Did not receive a payment receipt.
Paid on 30th Jan, 2017. Amount paid of INR 1680.

Transaction Details : HSBI5082703052IGAARZDIV8 TRANSFER TO
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Refused to delivery New Meter Against Online Application through Annexure A Form No. 54451046640 Dt. 21.01.2017

 Sangeeta Chakraborty on Feb 1, 2017
Dear Sir,
Reference your Letter (Ref. No. : 01/02919/17 Dt. 27/01/2017) and e-mail dt. 28/01/2017, I beg to clear you that, currently we are using an existing meter as per given following details -

Name : BIBHUTI BHUSAN CHAKRABORTY
Consumer No : 07098020014
Meter No : 3455180
L/P No : 109/3

This is for your kind information that we have made increase our building from ground to another two stores and also our electricity consumption has increased.

With reference our Online Application through Annexure A Form No. 54451046640...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Wrongly and intensionally manipulated consumer name and id in bill

 Beer Bikram Kumar Singh on Jan 30, 2017
Complaint against cesc southern distt. 6, mendeville gardens, kolkata 19
My consumer id: 07129154000
To my utter surprise sudden my customer id and name has been manipulated purposely and changed wrongly as miss rekha c/o pradip kumar banerjee in stead of miss rekha c/o beer bikram kumar singh. Till oct. 2016, i paid all the bills in the name of miss rekha c/o beer bikram kumar singh with same address. What happened to cesc, all of sudden bill has been changed in the name of miss rekha c/o pradip kumar banerjee in place of miss rekha c/o beer bikram kumar singh with same address.in...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Meter reading consumer id 65000002556 and 65000002627

 debasishmitra on Jan 29, 2017
I have got message that both the meter has inaccesible for meter reading on 27.1.2017.I request you to take meter reading on any day within this month to avoid billing the amount doubling the units consumed in next month attracting billing under a higher slab...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Refund needed for 2ndtime deduction of same bills

 arinjit1985 on Jan 29, 2017
Refund needed for 2nd time deduction of same cesc bill .It is very unfortunate that the deduction has been done by paytm without my consent. please give me all details at my personal email id-sarkararinjit1985@gmail.com. i expect paytms all type of cooperations . please help me with all the way for getting back my money . cesc customer id is 68000283022 and paytms failed order number is 2637049814...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — High bill amount for December 2016

 Nil Sengupta on Jan 21, 2017
We have received bill amount of 1500 for the last month of December, which is absolutely ridiculous and illogical. We will get not more than 500 to 600 amount of bills in the winter time. As we do not have any refrigerator or washing machine. We do have 2 selling fans and a TV and a PC.
Kindly find the below details and do the needful.

Customer id is - 48001337743
Name - Sutapa Mondal

Thanks and regards...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — E-Bill Payment Receipt not available

 faisal7785 on Jan 19, 2017
Consumer No: 26053111004. Consumer Name: Md.Faisal bill for December 2016 has been paid today i.e. 19.01.2017 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 31.01.2017. Don't know if bill paid or not and amount is debited from my account. Please help as soon as possible in my email id....
Complaint comments  Read comments Complaint category Internet Services

Calcutta Electric Supply Corporation [CESC] — Correction of Address

 Arpita Samanta on Jan 12, 2017
Dear Sir,
Ref. Consumer No.57129100040
Ref Consumer Id. 57000499174
Sub.: Correction of Address

I, Arup Samanta request your goodself to rectify my address in your records as mentioned below :

CORRECT ADDRESS :

42/8/1
Brindaban Mullick Lane
Kadamtala, Howrah-711101

Request you to rectify my address in your record & do the needful.

Regards
Arup Samanta...
Complaint comments  Read comments Complaint category Municipal Corporation

Calcutta Electric Supply Corporation [CESC] — Disconnection of line yet pending

 Sarvodaya Sharma on Jan 11, 2017
To
Mr. Amitava Shome
GM. Customer Relation
Cesc House
Kolkata

Dear Sir
Regret to inform you that my tenant Mr. Mintu Banik Consumer no 64029177441 meter no 5198330 of holding no 8/1/A R.B.C Road, Rishra. He was applied for surrender of electricity on dated 14.09.2016 ( received application form attach along with). No action has taken aver in a month. Then I was given written complain and meet with Ms Subhra Chatterjee at Howrah office ( Complain letter and token no attach with). Ms Chatterjee introduce with me to Mr Sil ( Bara Babu) then I came to...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Recurrant non delivery of monthly electric bill hard copies by cesc courier

 saibal basu mallick on Dec 25, 2016
REF;- CUSTOMER ID-48000270784; CONSUMER NO.-48163059004

The cesc courier, has not been delivering, or erratically whimsically delivering electric bills, to my letter box at home.

There is noway to contact the CESC designated courier cosmopolation, since their phone is unresponsive.

This is a sheer dereliction of duties, and lapse on the part of cesc kolkata

It is incumbant on the part of any utility consumer service, to provide paper bills, until and unless a consumer opts to deny receipt of the same...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Wrong meter reading and no response from customer care of my email dated 13-12-16

 ayanP on Dec 22, 2016
Hello sir,
My cesc customer id : 63000416489 & consumer no.: 63236063050 & bill no. : 6323606305004160
I’ve already left the house in the middle of october and its locked still now.

If you check our previous records, you can see that, so i cannot understand why you’ve billed 286 unit for the month of august (Which also is the same for the same month of the previous year).

I thought this was an assumption based on the previous year bill and will be corrected/adjusted in the consequent bill.
But this is not happened and you’ve sent me due,...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

CESC — Bill payment

 Hina Jaipuria on Dec 21, 2016
21.12.2016
Dear sir,
Sir maine (16.12.2016) ko CESC ka ek bill payement kiya tha through debit card. Net me ye unsuccessful dikhaya, but thodi der baad mere mobile per msg aaya ki 420/- rs. Debit ho gaye hai. Ye kaise possible ho sakta hai. Maine apne branch me ja kar passbook update karwaya but money refund abhi tak nahi hua. Aaj already 6 days ho gaye hai. Main Bill details likh rahi hu.

Bill details

Name:- Durga Shankar Gupta
Customer Id:- 64000574354
Consumer No.:- 64041047018
Amount:-420/-

Mujhe apke Bill desk...
Complaint comments  Read comments Complaint category Other

Recently Discussed

1 days ago
Calcutta Electric Supply Corporation [CESC]
Extremely high amount of Electricity bill for January 2017
14 days ago
Calcutta Electric Supply Corporation [CESC]
Non confirmation of tariff payment through paytm
18 days ago
Calcutta Electric Supply Corporation [CESC]
Electricity theifing
21 days ago
Calcutta Electric Supply Corporation [CESC]
Bill payment receipt not available
Calcutta Electric Supply Corporation [CESC]
High bill amount for December 2016

Featured Complaints

www.bdomains.com