Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1028
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
313
183


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1028
Pending
0
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (106)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (106)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — E-Bill Payment Receipt not available

 faisal7785 on Jan 19, 2017
Consumer No: 26053111004. Consumer Name: Md.Faisal bill for December 2016 has been paid today i.e. 19.01.2017 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 31.01.2017. Don't know if bill paid or not and amount is debited from my account. Please help as soon as possible in my email id....
Complaint comments  Read comments Complaint category Internet Services

Calcutta Electric Supply Corporation [CESC] — Correction of Address

 Arpita Samanta on Jan 12, 2017
Dear Sir,
Ref. Consumer No.57129100040
Ref Consumer Id. 57000499174
Sub.: Correction of Address

I, Arup Samanta request your goodself to rectify my address in your records as mentioned below :

CORRECT ADDRESS :

42/8/1
Brindaban Mullick Lane
Kadamtala, Howrah-711101

Request you to rectify my address in your record & do the needful.

Regards
Arup Samanta...
Complaint comments  Read comments Complaint category Municipal Corporation

Calcutta Electric Supply Corporation [CESC] — Disconnection of line yet pending

 Sarvodaya Sharma on Jan 11, 2017
To
Mr. Amitava Shome
GM. Customer Relation
Cesc House
Kolkata

Dear Sir
Regret to inform you that my tenant Mr. Mintu Banik Consumer no 64029177441 meter no 5198330 of holding no 8/1/A R.B.C Road, Rishra. He was applied for surrender of electricity on dated 14.09.2016 ( received application form attach along with). No action has taken aver in a month. Then I was given written complain and meet with Ms Subhra Chatterjee at Howrah office ( Complain letter and token no attach with). Ms Chatterjee introduce with me to Mr Sil ( Bara Babu) then I came to...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Recurrant non delivery of monthly electric bill hard copies by cesc courier

 saibal basu mallick on Dec 25, 2016
REF;- CUSTOMER ID-48000270784; CONSUMER NO.-48163059004

The cesc courier, has not been delivering, or erratically whimsically delivering electric bills, to my letter box at home.

There is noway to contact the CESC designated courier cosmopolation, since their phone is unresponsive.

This is a sheer dereliction of duties, and lapse on the part of cesc kolkata

It is incumbant on the part of any utility consumer service, to provide paper bills, until and unless a consumer opts to deny receipt of the same...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Wrong meter reading and no response from customer care of my email dated 13-12-16

 ayanP on Dec 22, 2016
Hello sir,
My cesc customer id : 63000416489 & consumer no.: 63236063050 & bill no. : 6323606305004160
I’ve already left the house in the middle of october and its locked still now.

If you check our previous records, you can see that, so i cannot understand why you’ve billed 286 unit for the month of august (Which also is the same for the same month of the previous year).

I thought this was an assumption based on the previous year bill and will be corrected/adjusted in the consequent bill.
But this is not happened and you’ve sent me due,...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

CESC — Bill payment

 Hina Jaipuria on Dec 21, 2016
21.12.2016
Dear sir,
Sir maine (16.12.2016) ko CESC ka ek bill payement kiya tha through debit card. Net me ye unsuccessful dikhaya, but thodi der baad mere mobile per msg aaya ki 420/- rs. Debit ho gaye hai. Ye kaise possible ho sakta hai. Maine apne branch me ja kar passbook update karwaya but money refund abhi tak nahi hua. Aaj already 6 days ho gaye hai. Main Bill details likh rahi hu.

Bill details

Name:- Durga Shankar Gupta
Customer Id:- 64000574354
Consumer No.:- 64041047018
Amount:-420/-

Mujhe apke Bill desk...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Wrong mobile no given by contractor during submission of document for new connection now pl. input my mobile no 9903319615

 Skdaskolkatakolkata on Dec 21, 2016
I have a new meter connection in the month of 19th April2016. During submission of various documents the Cesc contractor submitted his own mobile no( 9477992439) now I am facing problem for registration as well as online payment in this regards I have already lodge a complaint through e mail received acknowledgement but no action taken til date .My current bill last date is 27/12/16 Hence request to inputs my own mobile no - 9903319615.
Ref - Consumer ID -27000320926.
Consumer No - 27070150091.
Address+ Sadhan Kumar Dad.
Ist Floor, FL- 1A..
23C Barowaritala Rd.Kolkata...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Calcutta Electric Supply Corporation [CESC] — Double payment in CESC

 piyal taru bhattacharya on Dec 19, 2016
Customer ID: 08000559028
I have paid for Oct 16 bill on 02.16.2016. Again I have paid for Oct 16 bill today (19.12.2016) because I forgot that I have already paid the amount. My first complaint is how the company is taking money multiple times for the same bill? Again on 02.16.2016 I had to pay Rs.570/- but today I had to pay Rs.580/- for the same bill? How and why?...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Electricity Theft by Hooking

 ITze ShAhid on Dec 19, 2016
Respected Sir,

I Samsurnesha begum, W/o Sk Nasir Ali, Residing at flat at the First floor of Premises No. 29/1, Kustia Road, Ward no - 66, P.O. and P.s Tiljala, Kolkata - 700039, District South 24 Parganas Do apprise to Lodge this complaint Under Compelling circumstances Against the offender above named stated as follow.

The premises No. 29/1 Kustia road, Ward no - 66, P.O. and P.s Tiljala, Kolkata - 700039, District South 24 Parganas Consisting with Ground plus Four Floors are Jointly Owned by my Husband and his Other One brother and one Brother in Law.
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — Electricity supply discount without any reason.

 kolkata52 on Dec 19, 2016
Ref.          Consumer No 46513211000,                      LP. 5/4/5/4.

Sir/Madam,

I Sri Avijit Chakraborty would like to beg to draw your kind attention that unfortunately my Electricity connection vide consumer No. 46513211000 has disconnected when I am out of Kolkata for long time. Not only that presently I am unable to tress my bill also. 

Please look into the matter as soon as possible and reconnect my aforesaid Electricity connection.

Thanking you

Yours sincerely

Avijit Chakraborty
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Unauthorized billing . customer id- 61000008650

 Sutanuka Jashu on Dec 17, 2016
Dear Sir,
This is to put your kind attention to the illegal and unauthorized billing of electricity of my house. As per SMS sent we waited for the day to have the meter checkup. But no one came and now we have been billed 2010rs drastically for few months now. This happens very frequently and complaints to the cesc office were all in vain.
We are middle class family with no computer or AC to be able to justify the huge charge we have to pay. To add to that my mother and me are both working woman who hardly is in the house during the day.
This is my utmost request to see into...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Double payment for same bill

 Anjali Halder on Dec 16, 2016
Respected sir/madam,
Myself tanmoy halder, son of mrs. Anjali halder. Consumer no. 47039866004. Resident at 21/55/1 canal east road, kolkata-700067.
Sir/madam, i have facing some problem with online payment. The bill of october i was paid two times... One from sbi credit card another from paytm. Both transaction shows successful payment. Actually i have another meter name with mr. Ashim halder, consumer no. 47039848006. Following problem has happened with those bill also.. Kindly inform me what should i do......
Complaint comments  Read comments Complaint category Internet Services

Calcutta Electric Supply Corporation [CESC] — Prior intimation for Meter Reading

 anupam53121 on Dec 8, 2016
Re: Consumer ID 48000507025

This is to inform you that I had received a SMS on 02/12/2016 in the registered mobile number that the meter was scheduled to be rad on 04/12/2016. However, nobody arrived on the date informed, instead your personnel reached the said premises on 05/12/2016 and could got access to the meter. I am to inform you that nobody remain in that premises on any working day during 8.00 AM to 8.00 PM. Hence without proper prior intimation it is not possible to provide access to the meter. You may please guide alternative way so that the meter reading can be done without...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Fake meter reading

 Rita Tutu Dutta on Dec 3, 2016
Your SMS in my mobile(9433337998) shows that I had consumed 491 units for the month Nov'2016, which is totally a baseless, false statement. Today(03/12/16), I had myself checked & read the meter reading showing only 215 units after comparing with my previous (last) bill.So, how can u predict such a forgery units consumed? You can verify any day anytime with my complaint....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Disconnection request on ref of today's email " online application for amendment in mailing address in respect of consumer no. 53008006136&q

 sounak Ghosh1988 on Dec 1, 2016
Respected sir/madam,

Subject :- disconnection request on ref of today's email

"online application for amendment in mailing address in respect of consumer no. 53008006136".

I want to draw your attention here that i have an objection to the mail, attached herewith, regarding the amendment of mailing address of the bill of the consumer no.53008006136, as i did not ever applied for such an action.

The consumer pronab kumar banerji had expired on 15th feb, 2015 and his wife on 18th sep 2016.

Till that date of her life i used...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Correction in address

 ashokgpt635 on Nov 28, 2016
Dear Sir,
Ref: Consumer No. 43000255920
Sub: Correction in address
I Mr. Manoj Kumar Shaw request your goodself
to rectify my address in your records as mentioned below :-
Manoj Kumar Shaw
23/1A/H/12, Cossipore Road.
Kolkata - 700002.

Request you to rectify my address in your records and do the needful.
Thanking you.,
Yours truly.
Manoj Kumar Shaw...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Change of Address

 sonu hela on Nov 23, 2016
Ref :Consumer No: 32096163002
:Customer id: 32000450717
:Bill No: 3209616300209167
Subj: Change of Address

OLD ADDRESS

SONU HELA
113/H/16 B.B.GANGULY ST
KOLKATA- 700012

NEW ADDRESS

SONU HELA
113/H/9 B.B.GANGULY ST
KOLKATA- 700012

Please rectify my address and intimate me accordingly

Regards
Sonu Hela
mathewgomes58@gmail.com...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — High electricity bill and wrong meter

 mdasifali on Nov 21, 2016
Consumer no. 02001400996 connection in the name of sk ashraf ali

Dear sir,

I regret to state that the electricity bill for my residence is beyond the expectation. We only 4 people stays in the residence out of which i remain outside for office work throughout the day, we don't use ac since winter season and only one fan is been used. We fail to understand what is the reason of showing such high consumption and high charges.

You need to send your staff for inspection of my meter or check at your end how such high consumption is being carried on my meter....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Looking for details of old complaint made by me

 sss_khan_1@yahoo.co.in on Nov 17, 2016
DOCKET NUMBER 3169045. Complaint made on 02/05/2016

I had made a complaint that my meter's reading is inaccurate and I wanted someone to come and check the same as I did not want any issues in future.I did get a response from them regarding the same.However I am looking for the details of my complaint and their response.as Cesc website does not offer the details. Please help me as whom and how to approach to get the docket details which will contain my exact words and their response to it...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Excess bill gauri mazumder

 Gaurimajumdar on Nov 16, 2016
Dear Sir,

This month my bill exceed the normal average payment. As you observe last 12months bill it is not exceed Rs 2500 but this month bill is Rs4000, we don't have ac and we did not buy any new gadgets also so I could not understand the reason.
I am a pension holder and its very difficult for me to give that amount. Can you please recheck and consider something.
Waiting for your valuable reply.

The details are given below :

Consumer Number : 44137198008Net Amount(Rs.):4010.00
Customer Id : 44000289626
Net Amount for online...
Complaint comments  Read comments Complaint category Government Organizations

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