Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1121
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
774
down
315


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1121
Pending
0
Resolved
18
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (119)

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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — I am complaining about my bill

 Joshan Anjus on Jul 19, 2017
Every month my bill comes around 1500 with ac. Last month (May) they send me a bill of rs 0 and this month they send me a bill of 608 units of rs 5000/- which not acceptable. Your mistake why would a customer will suffer. And the customer people are rude and do not have any ethicates. Tell me you want my money i will give you my check book take all money. Why loot the customers slowly. Bloody fraud.

My consumer no is 48398038003...
Complaint comments  Read comments [1]Complaint category Appliances

Calcutta Electric Supply Corporation [CESC] — high bill rates

 sancharisaha on Jul 19, 2017
I write this letter because of this problem i encouter a high bill from last two months and it getting more expensive to us. I dont know why we spend electricity but not too much then when we receive the bill it`s to high for our using, so i hope that you can may take action about my bill. Maybe the electricity board has a problem.

Thank you for your consideration.

Sincerely,
Alpana saha...
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — low voltage & fluctuating voltage

 Panchu Gopal Nath on Jul 18, 2017
Sir,
Last year 2 no., 1.5 ton ac (S) i were installed in my home with a kind permission granted from cesc limited and accordingly meter has also been replaced by new one. Now, it is regular feature in my premises under consumer no. 02097058009 & lp no. 94/14/3 that due to low voltage, as well as fluctuating voltage during night our air conditioning machines & fans are not working properly, even the speed of fans are also fluctuated.in this connection it may also be noted that such type of disturbance was not been occurred earlier and even after repeated request these problem are still continued....
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — Online payment receipt not generated

 M_Das on Jul 14, 2017
Hello,
I am madhumanti mitra. I did not receive the acknowledgement  copy of the bill during online payment yesterday. The amount has been debited from the bank but it is still showing outstanding.

Customer i'd: 10000962344

Bill no : 1027911807706174

Bill date: 07/07/17

Consumer no: 10279118077

Name: joydeep mitra

Please send me a acknowledgement copy of the receipt at my mail i'd madhumanti. Das621@gmail.com at the earliest....
Complaint comments  Read comments Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — Double payment of electricity bill

 Suprakas on Jul 13, 2017
Consumer no -13506132007, cus. Id -13001549547, bill month - may, 2017. Of mr. Parthasarathi ganguly, fl. No.-e5-302, eden city, b1-90/a/1 new budge budge trunk road, kolkata -700137, lp-1/95.

Mr. Ganguly is my neighbor and is now out of india. I tried to pay the bill on-line through paytm on 01/07/2017 for an amount of rs.2400/- from my credit card of hdfc bank. The transaction could not be completed even after waiting for more than 2 hours and bank did not provide any confirmation on successful transaction. I desperately tried your e-mail, customer care phone nos. As available...
Complaint comments  Read comments [2]Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — Double bill payment

 Shataneek Banerjee on Jul 12, 2017
Yesterday (11/7/2017) while paying the electricity bill of atanu bandyopadhyay (My father) for the month of june 2017 online through billdesk gateway, i forgot the transaction password. I was able to provide the correct password in the final attempt but the transaction encountered some problem so i had to abort it. After that i made a fresh transaction. Now after checking my balance i find that the bill amount (Rs 2370) has been deducted twice from my account...

I want cesc to look into the matter and refund the money as soon as possible......
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — Unwanted SMS

 8336084608 on Jul 10, 2017
I have no electricity connection under calcutta electric supply company ltd. Despite that, i have been receiving sms frequently from them for consumer id 32000132543 and 32046094005. Recently, i have received such sms from cesclm on 28.06.2017, 01.07.2017, 02.07.2017 and on 10.07.2017. I have informed the matter in reply of sms. But, no action has been taken. Please arrange to delete my mobile no.8336084608 from these accounts and thus help me to get rid from embarrassment....
Complaint comments  Read comments [1]Complaint category Government Organizations

Calcutta Electric Supply Corporation [CESC] — ENCASING El Meters 4 Nos with good quality materials.

 sarkarpr on Jul 9, 2017
We have 4 No El Meters installed at our residence.The present cover is broken.we request to replace the present cover with a best quality cover and Meters shall be properly rearranged inside the new cover.
Premeses No.P-37, CIT sheme,
114A, Lake Gardens, Kol -700 045.
Con. NO. 07000573660 and 3 others.
Thankful if you kindly do the needful earliest.
We shall do all the formalities and make payments.
Thanks.
PR Sarkar...
Complaint comments  Read comments Complaint category Business & Finances

CESC — Deduction of Rs.280/ from my Bank Account against Unsuccessful Transaction of Monthly Electricity Bill Payment

 Eshavocal on Jul 5, 2017
I tried to pay electricity bill online dated June 207 for May 2017 on 4.7.2017. After successfully submitting required Bank Details, including the security number, an amount of Rs.280/ was deducted from my Bank account immediately. Then it was mentioned that the Transaction was Unsuccessful and the site showed that my bill had not been paid.
What do I do now?...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — Abnormally high electric Bill for June 2017

 ppurkayastha on Jul 3, 2017
My consumer number is 09038107000.My monthly bills are in the range 1500 to 1750 over all the past many years.My customer id is09000107943.The blll for June 2017 is abnormally very hgh for Rs 5440.
In this connection kindly look into the matter since such a high bill amount has never occured bofore.
Kindly rectify this occurrance and adjust my bill for July 2017 onwards against making adjustments during further payments.
Kindly assist in this regard and look at this genuine complaint accordingly.For me CESC has never provided me with poor services.They have always assisted whenever...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — My mobile no is registered against somebody else!!!

 Ritesh71 on Jul 3, 2017
Dear sir / madam,

My name is ritesh chakraborty, con id 66000218746 & con no is 66059078018. My mobile no is 9830119910 and the same is registerred against the above mentioned con id.

But surprisingly my said mobile no (9830119910) is also showing registerred against con id of 66000143001 which is not belonging to me. And i am receiving regular updates for this con id which belongs to some ms. Reba mukherjee as i came to know from your bill pay system.

Request you to take corrective measures immediately and remove my mobile number (9830119910) from the...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Land lord charging Rs. 10 per unit rent on sub meter

 Samhita Mahalanabish on Jul 2, 2017
Sir,
I live at 47/1 Nimchand Moitra Street, Kolkata-700035. I live on rent and my landlord is now forcefully charging Rs. 10 per unit rent on the sub-meter we are given to use. The main meter is in the name of
Mrs Arati Rani Roy,
47/1, Nimchand Moitra Street,
Kolkata- 700035.
The name of the Landlord is Amal Roy. He is not giving the consumer Id of this Bill.
Previously we paid our bill on the meter of
Mr Kamal Roy,
Consumer Id 49000226044.
it is not possible to pay such unnecessary amount of money. I want CESE to tell me what...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Unexpected High Electricity bill

 ParthaK-cesc on Jul 1, 2017
This is to inform you that from last month(May 2017) my bill amount is very high how is it possible i don't know because nothing extra load is added from my side. There is an AC under this consumer No. but this has been completely off as the revation job is ongoing in this room, as well as the fan and lights as well.
So please review how it occurred as soon as possible.
Consumer no. 13014036001
Customer id. 13000017087

Best regards,
Partha Khara

Mob. 9038255824
Email Id - pskhara@hotmail.com...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Change of Mobile No. & email against Customer ID 46001495168 & Consumer No. 46273109056

 Amar Mandal on Jul 1, 2017
Dear Sir
It is noticed that the above customer ID & Consumer No. are carrying unknown Mobile No. 9874439955 and an email surajitbanik84@yahoo.in during online payment. So it is not possible for me to initiate such action. In this regard it is requested kindly arrange to change original Mobile No. and email of Customer and arrange to remove the unknown existing mobile number and email address and oblige.
thanking you.

with regards

Amar Mandal
79, Mallick Para Lane
Flat No. 2/B, 2Nd Flr.
Kolkata-700055...
Complaint comments  Read comments Complaint category Building Developers

Calcutta Electric Supply Corporation [CESC] — Disconnection without any valid reason

 sohail_apatel on Jun 29, 2017
On 28.6.17 around 9 pm three persons came to my house and without any informing me they disconnect my electricity. I complained about non supply of electricity and got a docket no 061770810133. On 29.6.17 in the morning somebody from cesc informed me that my supply has been disconnected due to non payment of bill. As there mwas no bill due i went to regional office at mandeville garden with proof of payment. There they confirmed that there is no dues. They also said that disconnection was not done by them. they asked me to visit taratalla cesc office at losscontrol. I went to loss control but they...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Abnormally high electric bill after meter replacement

 Anisur Rahaman Mullick on Jun 29, 2017
Since, the replacement of electric meter by CESC on April 04, 2017, we are receiving extremely high electric bills. The increase of the electric bill amount is about 290% - 330%. The bills are so high that the autopay scheduler set at bank are continuously sending overlimit alert every month. Our consumer no. is 11299114003. We hereby request CESC to replace this faulty electric meter immediately with a proper working meter and also arrange to refund the wrongly billed excess amount....
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — High electricity bill for may, 2017

 Jayprakash192011 on Jun 26, 2017
My consumer no: 44099087007 consumer id: 44000210920.

I have been charged very high bill for the month of may 2017. The amount is 3440 for a unit of 405. This is not the first time that i have been charged a high bill, earlier we taken it lightly, but now bill for may month is too high to afford.in winter the bill comes around rupees 800-900, but in summer it rises to rs.1500-2000, how it is possible for such a difference in summer and winter, as all the devices runs for same hour in both winter and summer except the fans. Only fans running extra in summer can't increase bill so...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Disconnection at narayani building : consumer no. 01033001004

 vineetruia on Jun 23, 2017
We have been paying our electricity bills in time to the brabourne road narayani welfare association at 27 brabourne road. Some other people are not paying their bills due to which cesc has disconnected the electricity connection to the entire building. We are among the 0.192 percent population of the country paying highest tax to the govt and our business has been totally hampered. You are requested to immediately restore the line of the building or give us a separate individual commercial connection....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Meter reading problem or meter problem

 Partha pratim Hazra on Jun 23, 2017
Yesterday i got message that my meter reading noted 3669 unit, earlier month it was 3171 that means it consumed 498 units in 1 month whereas my earlier month's unit was 91.. So how this could be possible to reach 498 units in 1 month?

I used ac but it doesn't mean all throughout the day. Cesc can go through my last 6 months bill as well as last year same month's bill, you can see highest reach of unit was 225, earlier year i also used ac in same manner. Clearly it shows such problem in meter or meter reading process.

I have also noted today's meter reading that is showing...
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — Installation of new meter

 Kakoli ghosh on Jun 23, 2017
My new meter board is ready please install
New meter as soon as possible because I
Pay your security money on 26-05-2017.
But after 27 days cesc has do not install
My meter.without current l do not done
My extra work so I do not rent my flat any
Customer.so please install my meter as
Fast as possible because all my extra work and wooden work are stop due to no
Current.
Thank you...
Complaint comments  Read comments Complaint category Municipal Corporation

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