Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1332
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1467
down
469

Phone:
Phone:
up
715
down
225

Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1332
Pending
0
Resolved
24
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (145)

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Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — inflated bills

 rahulbhatia8100 on Jun 23, 2018
My name is Rahul Bhatia and the electricity bill is under my name. I used to receive the bills of about Rs. 500-600 for consuming units by using 2 fans, 2 lights, 1 Refrigerator and that's about it. Now the bill has been increased to Rs. 1100 straight away for Consuming the same thing. My consumer No. is [protected].
Please review this issue and kindly compensate the excess amount.

Rahul Bhatia
+91 [protected]...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — inspection for new connection not yet done after receiving the message.

 Bipad Bhanjan Satapathy on Jun 22, 2018
To whom it may concern
Respected sir,
This is to bring to your kind notice that yesterday i had received a message stating about the inspection to be done today for new connection. I was there at my place for four hours from 9:00-1:00 p. M. But no one had come to do the inspection. Being a working person it will be very difficult for me to just wait and waste time there. Kindly see to the matter. I would be grateful to you....
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — refund of security deposit/ consumer no 05334108000

 Madhujit Roy on Jun 22, 2018
Dear sir,
Please note that this consumer number has been now transferred to smt minakshi ray.
It is requested to please arrange for the previous security deposit to the consumer to the following address:
Madhujit roy
Chandrajyoti building,
Flat 4f,
15, motilal nehru road,
Kolkata 700029
Kindly confirm the refund action.
Thank you and best regards.
Madhujit roy...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — low voltage problem at p. n. mitra lane, kolkata-53

 Souvik Saha_1979 on Jun 20, 2018
Respected sir,

My consumer number is [protected], a resident of p. N. Mitra lane, lp 50/7. I am facing very low voltage issue at my residence. It is not a single user problem, it is faced by other people in the locality too. Due to the voltage problem my home appliances are tripped down now and then. Even the tube lights are getting tripped. I have raised lots of docket, but permanent solution is not done. Please do the needful at the earliest.

Regards
Shyamal das...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — excess bill amount. please check the bill amount and electric meter

 Sana Hanif on Jun 20, 2018
My customer id is [protected]. My name is parimal sarkar. My address is active acres, tower-3b, flat-4h, kolkata-700015.
My electricity bill is coming very high. I am not consuming so much. I was out of station but my bill is 5410.

My bill amount is too much. I have not consumed so much of electricity.

Kindly look into the matter and please check the bill amount and the electricity meter...
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — supply issues

 Anudutta on Jun 20, 2018
Complaint about not being able to use ac as instructed by cesc technical team visited on 12 th june. The power supply was restored temporarily and the team claimed to visit in 3 to 4 days time for the permanent solution. And since no one has visited. Kindly look into the matter asap or else have to take to the next higher level

Address
4/143 seth bagan road
Kolkata 30
Opposite adarsha vidyamandir
Lp 30/8/3
Complaint nos.
[protected]
[protected]
[protected]...
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — frequent load shedding

 ak.hiphop.ak90@gmail.com on Jun 19, 2018
Hi i am akash gupta & my consumer number is [protected]. For last few days there is a frequent disconnection in my area for electricity line, which comes after an hour. Yesterday it was near about 2 times in a day & when you try to contact customer care there line are always busy even at the morning 06:15am all the executive are busy. Seriously at the early morning they are busy. When the cesc charge per unit near about ₹8 then no body says anything & after giving huge money monthly charges such as ₹2800 or ₹1700 if we face these disconnection issue then who is responsible.. I would like to...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — complaint of power cut

 Barnali Banerjee on Jun 19, 2018
My customer id is [protected]. It seems that there is a power failure in my flat only. Pls look into the issue as soon as possible. Its one o clock and there is no power. There is a power cut only in my flat... It seems. Pls resolve the issue. Name is namita banerjee. Residing in tollygunge.. Pin code 700040. This is a phase fault. The call centre no is not working at all. Please try to resolve the issue asap......
Complaint comments  Read comments [1]Complaint category Utility Services

CESC — low voltage and abnormal reading by the new installed meter

 Partha Sarathi Lahiri on Jun 17, 2018
Sir
A new electric meter has been installed at my home on 09/06/2018, for installation of third ac after payment of your required charges.
To my utter surprise i find your voltage supply is very low and strongly feel that something is wrong with your new meter reading. Even a single small fan running for 3 hours shows meter reading of one unit in the new electric meter but as a lay man we understand it is wrong.
This is for your kind information and necessary action please.
Request to rectify without any tax to me or any charge for this report and action to be taken...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — low voltage brati sardarpara

 Nilotpal Mukherjee on Jun 16, 2018
Sir my name is kalyan kumar baskin having consumer no [protected] having low voltage issue when ever i am running two acs simultaneously. Though i have paid the additional security deposit for the ac load but unable to use the acs. Requet you to please look into my issue on priority. I am senior citizens and need acs every day due to my health issue. Request your prompt intervention in this issue will be help me in long run. Expecting a call from your side and resolve the issue.

Thanking you in anticipation
Regards
Kalyan kr basak.
[protected]...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — regular basis current failure

 Sumanta003 on Jun 16, 2018
I am sumanta sardar grand son of lt. Shri haran chandra sardar, locality jinjira bazar bandal para 2nd pul, kol:88, customer i'd:[protected], in this area regular basis current failure and it takes two to three days to repair it, due to this our aged parents getting sick along with our kids also getting sick besides this our children are unable to study.
So if this happens regular basis than sorry to say i will be compelled to tell the chief minister through letter about your unprofessional attitude.
Thanks & regards,
Sumanta sardar
Customer i'd: [protected]...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — severe voltage fluctuation

 Arnamitra Biswas on Jun 16, 2018
We are facing extreme trouble in diamond park, joka region because of severe voltage fluctuations. It is extremely uncomfortable and irritating to see such a poor condition of cesc supply even after paying so much of money. The lights are always diming, the electronic appliances are at risk of burning out.in this hot summer even after paying so much for a. C and electricity bill we have to die in heat because of this problem....
Complaint comments  Read comments Complaint category Electronics & Appliances

Calcutta Electric Supply Corporation [CESC] — closure pending docket no 0618015384

 Sush Roy on Jun 16, 2018
Power cut in our area from 11 pm and after several follow up with customer care till now no action taken. I have informed customer care executive that my grandfather is 86yrs old and he has to take medicine for high pressure and in this scenario his health condition get critical as temperature is very high today and it is very difficult to manage without electricity. My question is after so many explanations how much time it will take to get resloved? Please action immediately. Hope cesc people are not sleeping!!!...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — electricity

 Subarna Pyne on Jun 15, 2018
This has become a regular trend of theirs not to provide us any electric supply at night and afternoon. Our child can't study for her exams. We suffer in this hot and humid weather conditions every single day. It has been going on for a week now. Is education not at all important to people in this country? Or are we meant to suffer like this everyday without any one to hear our complaints? Which is more important : serving the citizens who live in your mother land or yourself first??...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — high tension wire go over my premises

 AVIJIT SASMAL on Jun 14, 2018
I am rita sasmal. My address is jayashree park, shibrampur, kolkata-61. I am informing you that i have a problem because of a electric high tension wire go over my permises and the pole number is 4/110/3/0/3/1 the pole & high tension were inside my area.
I am requesting you to look into this matter & instruct your technical department to take action as soon as possible

Thank you...
Complaint comments  Read comments Complaint category Employees

Calcutta Electric Supply Corporation [CESC] — too much meter unit consume showed

 Anis Athar on Jun 13, 2018
Sir, my domestic reading is showing more then 1300 units in may 2018. I belongs to poor family. We dont run too many appliances. I will not be able to pay such a big amount against the above units. Kindly instruct to check my new meter and kindly charge a payable amount. Please look into this matter on urgent basis. My meter reading has done on 12.06.18

Thanking you
Shajda khatoon...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — cesc - very high billing for may 2018

 Ajay jhunjhunwala on Jun 12, 2018
Ref : consumer no : [protected]

Consumer id : [protected]

Respected sir/s,

In reference to above captioned consumer number & id i would like register a complain regarding very high billing for the month of may 2018 amounting to rs 19420 with 2002 units consumption. I tried to contact you over phone for last 3 days but your phone numbers are not reachable.

I regret that i am unable to make such huge payment and beyond doubt there might be some mistake either at the time of taking reading of the meter or processing the bill. My average consumption...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — delay in new connection

 Junaed Ashraf Khan on Jun 11, 2018
The district engineer,
Calcutta central district,
Cesc limited,
15/1 chowringhee square
Kolkata 700 069

Ref: ma bill no. 03/14009/18/7/1 dated 24.05.2018 paid on 25.05.2018
Cesc ref: 03/14009/18 dated 22.05.2018

Re: supply at c/o flt1d flr1st bl-c, 3, chingrighata lane

Paid the entire amount of 41850.00 on 25 may 2018

Unfortunately the new connection has not yet been provided inspite of repeated follow-up.

The authority may please ensure immediate new connection as asked for.
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — wrong billing based on avg. consumption

 Siddhartha Datta on Jun 11, 2018
Customer i'd: [protected]; consumer no. [protected]. For the last 8-9 months i am not residing at my residence since been transferred to other job location. Still cesc charging high amount of bill and for the month of may'18 bill raised for rs. 3120/-!!! I made payment of last bill of above 1000 rupees which resulted into rs. 476/- advance as per last record. Then how come the present bill raised of such hefty amount. Since i don't stay at my residence at present & consume electricity hence i am in no position to make payment of such huge bill. Kindly look into & excuse me from such burden. Thanking...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Calcutta Electric Supply Corporation [CESC] — payment made twice for april bill

 swapkundu on Jun 6, 2018
Rs 830/ april bill payment made twice through c.Card via paytm & also rs 6860/ payment made twice through paytm
id: [protected] & i.D: [protected]
both payments made on 4.6.18
pl.Confirm me details.
Awaiting response at the soonest
our mob.Nos: [protected], [protected]
email:swapkundu@gmail.Com
namitakundu.K@gmail.Com
pl. Note that double payments were made against 4 otp.
Now confirm me that cesc have received double payments & also mention how will it be adjusted...
Complaint comments  Read comments Complaint category Credit Cards

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