Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1183
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1572
down
489

Phone:
Phone:
up
768
down
235

Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1183
Pending
0
Resolved
25
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (152)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — against electricity theft

 sajid_mat on Sep 16, 2018
Respected sir,

With due respect i am b. K. Gupta resident at g-218 battikal 2nd lane garden reach l. P.1/11/1 kol-700024. I want to said that my neighbor syed afsar hussain consumer id is [protected] consumer number is [protected] who is electic theft because he use huge electricty and earn money but he paid a little amount of electric as previous month.

So please take a necessary action as early as posible.
Thanking you...
Complaint comments  Read comments Complaint category Society & Culture

Calcutta Electric Supply Corporation [CESC] — no service in emergency. [Resolved]

 debsatya on Sep 14, 2018
Today 13 september, my building connection is lost near around 11pm. I tried to call cesc but their customised servers are busy all the time, even they gave docket number but still not a single person call back or came till now. Now time is 12:01am. Whole building have no electricity. Building number is 4/14, chanditala lane, landmark - agragami math, kolkata - 700040....
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — bills are very high, meter box problem

 Mayank bagla on Sep 11, 2018
Dear sir,

inspite of soo many complaints, no action is taken. Docket no.[protected]copy attached)

my consumer no. Is [protected] and customer id is : [protected].

I doubt that there is some problem in the meter box. Please get it checked. I am shocked with the bill.

This is to inform you that my bill for the month of july & august is very high.

Bill for the month of july 2018 is rs.14090/-
&
bill for the month of august 2018 is rs.13490/- which is quite inappropriate.

Please look into the matter...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — false billing

 Randiv on Sep 6, 2018
Without using ac my bills comes near about 150. Using ac for 1 months my bill was 1800 fair enough but as i discontinued using ac for a month my bill came 750 next month also i did not used ac again bill came 550 again next month no ac bill came 300.. I observed they're looting customers i'm using only fan and light im getting bill of 750, 550 quite strange.. What kind of billing system are you using #...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — mcb distribution box of cesc is getting power off often

 Dilip Ku Mallick on Sep 2, 2018
This is to draw your immediate attention to resolve the issue of mcb distribution box of cesc is getting power off that reported on 24.08.2018 and 01.09.2018 to cesc. The power supply at my home was restored but the main issue was not resolved. It could happen again.
Thanks.
Dilip kumar mallick — m: [protected]
26e balaram ghosh srtte, kolkata 700004
(Near duff school)
Customer id : [protected]
Consumer number : [protected]...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — amt debited from my bank account no.633 vide trans no. psb000000000431241 but not acknowledged by cesc

 Subir Chowdhury on Aug 28, 2018
Online payment done against electricity bill thru my debit card of p&sind bank to cesc but acknowledgement slip of payment not received and not even showing at cesc portal for payment done of electricity bill july18.in respect made another transaction done thru sbi which was successful and acknowledged by cesc. So my request to cesc pls returned back the said amt rs.1720.00 which was not acknowledged by cesc kolkataaiee

Customer id is [protected]...
Complaint comments  Read comments [2]Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — regarding e-payment of bill against customer id no.51000694516

 Battula Easwar Rao on Aug 27, 2018
To days few minutes ago I have been paid electric bill of Rs.320.00 against my customer id : [protected] through my SBI debit card accordingly the amount has been deducted from my SBI savings bank account. But transaction has not been confirmed. So, I can not take printout of transaction details / slip.

Please look into the matter & do the needful....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — failure notice

 Senjuti Saha on Aug 26, 2018
My bill for july 2018 has come with a notice of disconnection mentioning that i have failed to pay my last month due of rs. 2125.98. My consumer no is [protected], and customer id [protected]. But i had paid my bill online on 27.07.2018 amounting rs. 2920 through online using paytm gateway. Please check it from your side and confirm. I have my receipt saved with me. Please let me know....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — complaint against cancelation of new supply applications.

 Aloke162 on Aug 25, 2018
Respected sir,
I am sri aloke chakraborty, one of the owner of the premisses a/162, baghajatin colony, regent estate, kolkata-92 handed over our property to a building promoting company to develop it as an apartment on 2015 and at that time i surrendered my existing cesc meter bearing consumer no [protected] ([protected] at past). After completing the work on 2017, when i applied for a new electric connection for my portion in the said apartment, cesc authority (South) cancelled my application saying that i already have an existing meter. I applied twice again by the name of nilanjana chakraborty...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — bill for the month of july'18

 pradipta1990 on Aug 23, 2018
Consumer id. - [protected] & consumer no. - [protected] billing for the month of july'18 is wrong and previous unpaid added into it where as the previous bill was paid lately on 2nd aug'18 through net banking using hdfc card (Transaction ref. No.[protected] shown successful. Latest bill date is 11th aug'18 then why the previous paid bill amont levied into this bill bill. This is so much awful & unprofessional from cesc. Please note my complain as most serious issue....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — excessive bill amount on monthly bill

 Chhaya Manna on Aug 22, 2018
Our billing customer id - [protected], customer name - chhaya manna, units consumed 295, meter reading 27.8.2018 amounted to rs.2088.31, address - 79 mahendra banerjee road, behala, kolkata - 700060, which is very much excess by 195 units. We have 4 tubelights, 1 fridge, 3 ceiling fans & 2 cfl lamp which are almost switched off for eight hours in 24 hours.

We were surprised to see the bill which normally comes to 800 to 1200 usually, would request to look into the matter for this excessive consumption of units your co-operation regarding the matter will be highly appreciated.
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — excessive bill for the month of july'18. bill no.4413100105207183

 tetul on Aug 19, 2018
It is observed that an amount of rs. 904.42/- has been added to my electric bill of july'18 as arrears b/f to make total payment of rs.1740/-. While the bill is being paid by me, it could not be understood why the arrears amount has been added. It is a matter of great concern to the customer why this type of bill is generated without clarifying the cause for which such bill is to be raised beyond the consumption of total units (126 units). Cause of generation of such bill to be clarified....
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — change of billing address for sriparna ghosh

 pijush0357 on Aug 18, 2018
Date : 16th august 2018
The commercial executive (South)
Cesc ltd
6, mandeville gardens
Kolkata - 700019

Sub : change of billing address

Ref : consumer id no - [protected]

Dear sir,

Myself, smt. Sriparna ghosh, d/o late sri susanta mitra, would like to request you to arrange changing of mailing address of the above referred consumer no. To the service address, i. E., 13b, panditia place, kolkata 700029, instead of 14b, kali charan ghosh road, kolkata 700050, with immediate effect.
Further, the...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — noise pollution, dust pollution

 Fight against Pollution on Aug 18, 2018
Cesc is constructing a 8 storied building-control centre on 18, uday sankar sarani, golf green adjacent to doordarshan kendra.

The contractors millineum construction have done an excellent job in keeping the local councillior, tapan dasgupta & the jadavpur police station pleased!!!

This has given the contractors & cesc all the right to allow their labourers to turn on full blast music at all hours and disturn the neighbouring residents....
Complaint comments  Read comments Complaint category Building Developers

Calcutta Electric Supply Corporation [CESC] — I am receiving bill message in my mobile even though I don't have a meter

 Kaushik Jhilik DG on Aug 15, 2018
Dear sir,

Please take a note that my mobile no was enlisted wrongly in a electrical meter no [protected]. And i am continuously receiving messages which i should not suppose to receive. Also it is annoying me for last couple of months.

I would like to request you to kindly delist my no [protected] from the mentioned meter no. I am not holding any electrical meter either....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — job

 madhusudanmistryy on Aug 13, 2018
Apnara job er jonno sorasori kormi niyog kano korenna, keu job er jonno phone kore phone kete dan noyto bolen job hobena, kintu dalal ba agents der job deoar bhar diye rekhechen, sei dalal ba agents ra amader moto gorib der job deoar name kore taka income kore o thokay, tahole bolun amra kothay jabo...?ki korbo?akta kaaj dite parbenna?amader moto gorib der ki kaaj korar kono odhikar nei..?bamcjar o ki kono odhikar nei...?please kichu korun....
Complaint comments  Read comments Complaint category Job & Career

Calcutta Electric Supply Corporation [CESC] — frequent voltage dropping

 Gautam Mukherjee Baidyabati on Aug 13, 2018
My consumer no is [protected]
I complained you of the problem of voltage dropping last month. Thereafter the problem was removed for few days. Again from last night it started and require your immediate attention. From 10.30 p. M. To 12.45 pm the problem reached such a climax that both the ac machine and fans were virtually stopped. I am a senior citizen and already suffered from brain stroke. The problem if persists may cost heavily to me and to my family, for which you will be held responsible which please note....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — meter board display is not working

 Tukai 1 on Aug 12, 2018
Respected sir/madam,
It is to inform you that, my meter reading display is not showing since last three days. It is not visible at all. My meter details are as follows below :

Customer id:[protected]
Consumer no. Is :[protected]
Meter no.:5009907

Name: anupam das contact no. :[protected]
Please take the necessary action as early as possible, for easy access of meter man. Please acknowledge me.
Thanking you.
Yours faithfully
Anupam das...
Complaint comments  Read comments [1]Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — abnormal increase of bill of july 2018 ,check meter

 Paromita Shee on Aug 5, 2018
Sir in july 18, our electricity bill shows 270 unit consumption n bill amount is 1920 rs/-.in previous month of june 18, meter reading shows in dots.in previous year of july 2017, unit consumption was 116 unit.. So this month bill is so absurd n excessive. It is impossible.. We can not afford to pay such huge bill
1) please come n check our meter box correctly if anything wrong
2) please do what is needful

Pratap shee
Consumer no: [protected]
Customer id : [protected]
Add - 58/59/1
Sree kishen bhakat lane howrah 711101...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — mistake of meter reading

 mufid ahmed on Jul 31, 2018
Dear Sir Today I Recieved message of meter reading Customer ID [protected] Noted on 28.07.2018 4716 and unit 174
this is big mistake by meter reader, after recieving this message I go to see my meter then I see there was only 4569, I have recorded it by phone, so please send your meter reader again to confirm, also I request to change the meter because its light is not working from start...
Complaint comments  Read comments Complaint category Other

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