Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1217
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1623
down
498

Phone:
Phone:
up
790
down
238

Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1217
Pending
0
Resolved
26
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — excessive over billing

 Subhayan Sinha on Dec 13, 2018
I papiya sinha consumer id [protected]
Bill no [protected].. Is hereby complaining my grievance against excessive over billing... We we were not present in our house... Still the bill amount came around rs 2487... Previous month we paid almost 1900 rupees.. Which was also much more than our consumption.. The ac were off... Fan were turned off all the time.. How can a electric consumption of such magnitude is possible... We don't have any type of machinery also which consumes electricity... I kindly request you to revise this bill and if possible sent people so that they can check our line......
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — requesting for newly issued bill

 Nasrin khatoon on Dec 4, 2018
Dear sir,
My consumer id is [protected], i have been reciving high electricity bill for few months bills are coming excess than what actually it should be as we are not using such amount of electricity, plz i request you for a new issued bill so that i can pay the exact amount of bill, its will be highly obliged if you grant my request. Plz keep an eye over this if there is some issue with my meter then check it once...
Complaint comments  Read comments Complaint category Appliances

Calcutta Electric Supply Corporation [CESC] — regarding no bill generated for the month of october 2018

 sayantika naskar on Dec 3, 2018
This is to intimate that i have received bill for the month of october 2018 as no payment required (Net amount :- not payable & due date :- not applicable)
When i have call cesc customer care, they have said that cesc have miss to take meter reading of my connection. They will bill me next month for 2 months units consumed.
This will lead to high bill in the next month which will create a hectic.
As cesc have ridiculous rate system. More the unit consumed, more will be rates multiplied with it.
So by default it will give more financial losses for the consumers.
This...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — replace faulty meter as excess billing started from the month of august 2018 till now without increasing any load

 Parwez86 on Dec 2, 2018
"consumer name - md yusuf khan
Customer id - [protected]
Consumer no.- [protected]
Consumer type - domestic"

Respected sir,
With due respect and humble submission, i beg to state that my monthly bill has gone up absurdly high from the month of august 2018 which is thrice times of my actual consumption without increasing any load, as you see the below table the units consumed from last year 2017 march-july v/s march-july 2018 consumption is low which is the peak time in summer season (Refer below table), also note that my average monthly bill was in between...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — abnormally high electricity bill for october 2018

 Supu2018 on Dec 2, 2018
Sir my name is papia biswas (Physically handicapped widow woman of 70 years), owner of a flat (Under lock and key) at aa-1/5, deshbandhunagar, 4th. Floor (Lp - 77/7/4/1/0), baguiati, kolkata : 700059. My consumer no : [protected]. Kindly note that i got posession of the flat during the month of september 2018 and from that date the flat is under lock and key as i am permanently residing at ba :118, salt lake, kolkata : 700064 since last 25 years. Although the flat is under lock and key, i received an abnormally high bill for october 2018 amounting rs 1784.68 and i also received the notice of disconnection...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — bill unnecessarily too high

 Shubham112 on Dec 1, 2018
It's winters now and the ac hasn't been used in a long time. Yet my bill is pretty much same to the bill we receive in summers[ with ac on most of the time]. This is absolutely impossible with the current usage. There probably has been some mistake and my last 3-4 bills are probably incorrect. Request you to kindly check the meter and line of my residence asap....
Complaint comments  Read comments [2]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — electricity consumption

 Kuntalika on Nov 30, 2018
Customer ID[protected]

Dear sir,
আপনার কাছে আমার বিনীত নিবেদন এই যে, আমি চন্দন সামন্ত আমার কাস্টমার আইডি নাম্বার [protected] . আমার মনে হয় কোন কারণবশত আমার ইলেকট্রিক বিল অন্যদের তুলনায় অস্বাভাবিক আসছে |
অতএব মহাশয় আপনার কাছে আমার অনুরোধ যদি আপনি...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — high electric bills every month

 SantanuRoy1982 on Nov 28, 2018
I am a cesc consumer with customer id-[protected] and i receive very high bills every month.

I live in a falt and whereas the other flat electric bills are comparatively low.

I am receiving bills of more than rs 1500 every month and it is increasing.

I think there is some issue and so requesting you to check the meter or the connection asap.

Regards

Moumita de...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — excessive billing from july'2018 onwards

 Vivek Saraogi on Nov 26, 2018
Dear sir/madam,

Ref: consumer no.[protected]

Based on my usage comparatively last year, the unit consumption has increased without anything being excessively used. My address is 20 abhoy guha road, parvati tower, liluah, howrah-711204. September month bill came around 4410/- and october month rs. 1947/-. Despite several complaint in cesc board they are not accepting the written communication and asking us to show to local electrician.

Moreover, they are...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — not showing the bill payment status

 shr365 on Nov 26, 2018
I have made the bill payment on 24th november, 2018 an amount of rs 2930 to cesc ltd but it is not showing till now in cesc portal. I have done it through bharat qr payment. The consumer id is [protected]. Please check it and do as needful. I will be happy if the problem is resolved. The account details is:-
The secretary
Surah kanya bidalaya
27a, haramohan ghosh ln.
Kolkata-700 085...
Complaint comments  Read comments Complaint category Banks

Calcutta Electric Supply Corporation [CESC] — new connection

 Sikha malik on Nov 17, 2018
Mr. Uttam paul, adjacent plot of 76/9 south buxara 1st bye lane, p. O - danesh sk lane lane construct a metre box at municipality chhar area to take the connection of electricity. Local people already have lodged a complained to howrah municipality, borough office and local police station. Please not to connect the electricity unless he shift the meter box in an appropriate place of his area legally accepted howrah municipality law. Your cooperation is highly appreciated to maintain the law and order to avoid the risk of the residing people of surrounding area....
Complaint comments  Read comments Complaint category Neighbours

Calcutta Electric Supply Corporation [CESC] — reading taken after 37 days of previous reading date.

 Goshfam on Nov 15, 2018
Dear sir, today your a employee came to my premises for noting down the reading of my electric consumption after 37 days of previous reading. It means excess 6 days reading will be included into this month's bill with the highest rate slab of the bill. That means i have to pay more than normal.
This is a objectionable bad practice for which your customers like me are pressurised to pay more than normal.
Please prepare my electric consumption bill of 31 days and add the excess 6 days bill to my next month's bill. You can calculate the bill on average basis. Thank you....
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — rectification in address

 Piyushbaid26 on Nov 7, 2018
Dear sir
Ref: consumer no.[protected]
Sub: correction in address

I mr. Piyush baid request your goodself to rectify my address in your records as mentioned below:-

Correct address:

Piyush baid

Alokananda apartment 3rd flr
14b ultadanga road kolkata - 700004

Request u to rectify my address in your record and do the needful.

Regards
Piyush baid...
Complaint comments  Read comments [2]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — payment not reflecting after 5 days

 pulakkd on Nov 3, 2018
Paid to cesc rs. 970/- on 30th october, 2018 through upi vide transaction no. Upi/[protected]/cesc/mab.[protected]@axisbank. The transaction was successful and amount debited from bank, but it is not showing in my cesc account till date. I talked with rbl bank also and they said that the transaction was successful and approved. I already shared the screenshots and bank statement with you....
Complaint comments  Read comments [5]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — excess payment customer id 50001517345

 layad on Oct 29, 2018
Against above customer ID I have made double payment by debit card as per details given below :-

1.[protected] Rs. 490/- transferred vide No. SBI PG PU [protected].

2.[protected] Rs. 490/- transferred vide No. SBI PG PU [protected].

My request is that this excess payment may be adjusted in the subsequent bill for above customer ID [protected].

my email address : dsrosd@hotmail.com...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — very high electricity bill charged

 sanleo13@gmail.com on Oct 27, 2018
Dear sir

This is regarding electricity bill of my shop charged very high. Actually since last 3 months you were charging high however now it is very high so i am complaining. I also did not pay my bill so please immediately check what is issue and revise my bill as it is not possible so high charges.

Kindly check and resolve at earliest so i can pay my bill soon.

Customer id - [protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — excess billing for last 8-10 months - customer id 0900025771 & 09000257780

 bokacho on Oct 26, 2018
Since march '17 till september'18 average bill value (For the customer ids [protected] & [protected]) is coming in the range of rs 1800 /monthly.

My mother lives in a single room, ac is not functional, washing machine not getting operated for a year.

She is extremely averse to cold and vigilantly monitors to ensures there is no excess consumption of electricity.

All efforts to minimize electric consumption and subsequent cost has all gone in vain.

Repeated request to address this problem has gone in vain.

Regards
Rajib...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — complaint regarding fraudulent meter application/transferring (meter no. ss07107270

 Hashmatfatima on Oct 26, 2018
Respected sir/madam,

This is bring in your kind notice that, i, hashmat fatima (Property owner/ landlady) owned a property at 31/h/3, palm avenue, kolkata - 700019. However, there is one of the tenant named saba nishat has illegally given let out her flat to mr shammim rizvi and they both put together applying or transferring the line (Meter no. Ss[protected] in a fraudulent way as mr shammim rizvi who is into high rent and who was never introduced or never known to us.

I, therefore, request you to investigate the matter and stop putting the heavy load or installation...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — inflated bill for the month of august and september, 2018

 shyamal61 on Oct 25, 2018
Dear sir/madam,
I am a resident of ba-14/4, deshbandhu nagar, baguiati, kolkata-700059. My consumer id.-[protected] and my complaint is inconnection with the inflated bills, raised by cesc for the month of july2018, august, 2018 and sept, 2018. The july & august bill has already been paid by me and the bill amount of rs.3110 for sept, 2018 is yet to be paid by me.
In view of above, it is requested to check the meter or replace the existing meter installed to avoid the inflated bill in future.
With regards,
Yours sincerly,
Shyamal chowdhury
Dated;25thoctober,...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — request for checking the meter of customer id #02001384883

 iamfaiyaz on Oct 22, 2018
This is to inform you that from last 5 to 6 months i am charging excessive electricity bill, which is incorrect. As per my previous months meter reading my consumption unit was also less, but suddenly the bill raised to an excessive amount. I think there is positively a problem in your meter reading or else my meter is not functioning properly. Kindly send your engineer to look into this matter and send me a correct bill as per my actual consumption at the earliest so that i can make payment of my pending bill of this month. Kindly do the needful at the earliest.

Customer id #[protected]
Complaint comments  Read comments Complaint category Electronics & Appliances

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