Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1077
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
556
down
267


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1077
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (113)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (113)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — Illegal meter installation Lp 133/4

 Subhasis54 on May 25, 2017
Please Reinspect to additional meter installation applied by S.Basu (2nd floor share holder)Lp 133/4, at 45, Green Park, Block--A, Kolkata--700 055 of ...some illegal works are going on.Earlier some officials told me that 2 water pump side by side and can't be installed at same place. There can be short circuit and it can affect other meters.There is already one water pump and it is supposed that another one might be additionally installed (60%installed) which is very illegal as per Deed Agreement ..today some officials just came and refused to talk to the other share holders. The behavior is very...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Security deposit not being returned by the company

 sandip.priyadarshi@gmail.com on May 22, 2017
I had owned a flat in Kolkata and had CESC electricity connection in the said flat. I sold the flat to someone in due course and requested CESC to transfer the connection in the name of the new buyer. CESC transferred the connection in the name of the new owner and claimed that they had sent the refund to the address which I had provided them for future correspondence. It's more than 2 months but neither I have received the cheque/draft nor received any further communication from the company. Inspite of many reminders to the company, nobody is responding from the other end and I am not sure where...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Non receiving payment of electricity bill by cesc for the month of, april 2017

 Satyaki Ghosh on May 21, 2017
In order to pay electricity bill for the month of april, 2017 amounting to rs.1850.00 to cesc i used icici netbanking facility on 18.05.2017 at about 8.51 pm through billdesk gateway. The amount was debited to my account but the same is yet to reach to the service provider i. E. Cesc. Kindly look into this and remit the proceeds to cesc at the earliest so that i can enjoy the benefit of rebate.
Payment id - iici5373801815...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Inflated bill

 C E Viswanathan on May 21, 2017
Customer id 100000380045/consumer no. 10204149001 - bill shows meter reading 19864 since december 2016. When physically cross checked with meter the figure was much below. Subsequent bills of jan, feb, march was for zero unit. But the bill for april shows an "average" consumption of 371 units. Reading was taken for the month of jan, feb and march was in front of myself and it appears cesc was doing the the adjustment for the excess units already billed with zero units in jan, feb, and march. From where the average figure 371units came from? It is tenanted accommodation, now owned by me. My house...
Complaint comments  Read comments Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — Low voltage consumer id - 11000305285

 clayteau on May 20, 2017
Consumer ID - 11000305285
Address - 154 Daspara Road, Thakurpukur, Kolkata-700063

This is the second summer we are facing Voltage issues.

The standard voltage for India is 220V-240V, whereas voltage in my locality fluctuates down to 174V and stays at 190V to 200V most of the time.

The result is lights are dim most of the time. Heavy appliances like the fridge, air conditioner, microwave get damaged from running at these low voltages.

The authorities are saying they need a place to install a transformer which nobody is providing...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Major power failure in the mid night for last 2 days i. N 18/05/17 & 10/05/17

 Ashim Kr Banerjee on May 20, 2017
I, ashim kr banerjee with consumer no. 63272058010 is facing power cut at the dead of night for 3-4 hrs since yerterday. We get answer from your call centre agent that "work is in progress and it will take around 2 hrs time to restore".

My quarries are as follows :
A) why this is happening repeatedly?
B) suspected reason for failure at this locality?
C) what measures cesc is taking to arrest it - so that we can sleep comfortably in the summer?

Hope cesc will update me on this.

Regards...
Complaint comments  Read comments Complaint category Family & Relationships

Calcutta Electric Supply Corporation [CESC] — Frequent power failure due to trip off of common cb changed by cesc.

 deba1964 on May 19, 2017
I am debashis sarkar, c. No. 48128095009, c. Id - 48000998999, m. No. 5460463. Lp-47/2, 264/2 dr. M. N. Saha road, kolkata - 700074.
My m no 5460463 was seperated with one cb now another two meter no 4935793 and 5743120 are connected with my meter with a common cb by cesc personnel. Now i am facing frequent p/failure due to cb trip of in night.,
My m. No. 5460463 has a capacity of two 1.5 ton a. C. It was seperated with single cb. But two new m. No. 4935793 & 5743120 are connected with a new common cb by cesc personnel. Since then i am feeling frequent power failure due to trip off...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Undue surge in CESC Electricity bill for April 2017 Rs.2540.00 inconsistent with history of energy consumed in current 6 months

 DrDebasish Paul on May 15, 2017
My consumer no.76072157000& customer id:76000130209 under cesc, south regional office, 6 mandeville gardens, kolkata-19. As per your records of current months consumption since units consumed in november2016 : 161, december2016 :130, january2017:136, february2017:172, march2017:125 only. Hence we paid in last bill rs.810.00.
How as it is reported in the sms received on 14.05.2017 electricity bill for 04/17 becomes rs.2540 (Net) i. E almost above three times more?
In the month of january 2017 we received an sms, that our analog meter will be updated to digital meter, but this has not...
Complaint comments  Read comments Complaint category Products & Services

Calcutta Electric Supply Corporation [CESC] — Transaction failure of rs 5200

 Debrup Maity on May 14, 2017
This is to inform u that a sum of money 5220 has been deducted from my account on 14th march 2017 and the payment status is showing to be failed...
My customer id is -14000167068
Bill no- 1407304600704178
The payment was being processed through paytm gateway on cesc official website by 'Quick Bill' pay option...
Plz look into the issue as earliest possible and refund my money so that I can pay my bill within the dead line.....
Complaint comments  Read comments Complaint category Security Services

Calcutta Electric Supply Corporation [CESC] — Meter reading issue (High bill)

 deb12 on May 13, 2017
I Mukti Ranjan Banerjee cus. Id: 6000085185, beg to inform you that there was some problem regarding meter reading (old types) and for that reason I switched off my meter and consume energy from Saptarshi Banerjee’s meter cust. id: 6600022840.

Regarding the problem I went to your Serampore office then Howrah office on 1-dec-2016 docket no: 616275298 with my meter photo.

The problem could not be solved, I was informed
that C.E.S.C Ltd decided to change all old types meter as soon as possible. After that C.E.S.C sent me (Not payable bills) as usual but in the...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Maintain the safe distance of live wire of lp no.119/14/2/5/3/0, unable to building mtc work at 14/16 east mall road, kolkata-80

 skgakg2378 on May 9, 2017
You are requested to kindly arrange to maintain the safe distance of said lp live wire, which is dangerous to life during maintenance work. During installation i have objected verbally, but they does not taken my view. Now, i am unable to do white washing or any type of plumbing work.

Please do the needful and arrange to rectify and maintain the safe distance for maintenance work of my house.

Yours faithfully
Sanjay kumar gupta
14/16 east mall road,
Puspaknagar, kol-700080
9432203560...
Complaint comments  Read comments Complaint category House, Apartment Rental

Calcutta Electric Supply Corporation [CESC] — Unusual electricity bill for april 2017 jnanendra n mitra

 debasishmitra on May 8, 2017
Dear sir,

While receiving the bill for april 2017 of the above consumer no having customer id 65000002627,

It has obseved that ;

1. Unit consumed is 217 which has found to be unusual in last 10 years.

2. Replaced meter no 7024227 shows unit 17 which is however moderate.

3. Indication of last meter reading 8685 is on too high side.

In view of above it is requested to review the case and actual rectification may kindly be done in next month bill.

Expecting your cooperation,...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Unable to pay monthly bill online

 bshyamal on May 8, 2017
Sir, please send my consumer number of newly allocated re - connection (Meter already installed, under (Cesc) of house of monidipa chakraborty, address - a 02/804, bengal ambuja, condeville, panch sayar, behind peerless hospital, em bypass in the month ofjanuary'17, new meter is installed by cesc in my house but till date i am unable to pay electric bill. So it is requested, please sent my consumer number, so that i can make payment to cesc by online. Regards, monidipa chakraborty mobile-9899580359 or 9891942465...
Complaint comments  Read comments Complaint category Home & Garden

Calcutta Electric Supply Corporation [CESC] — Non receipt of cheque at Kamarhati office

 tarun pramanick on May 4, 2017
My consumer Id no. 50000270486 and I used to pay my regular electricity bill by advance payment in lamp sum amount. By seeing the last monthly bill of April 2017, I felt to make some more advance to my account to avoid any default on my part. Accordingly I tendered a Rs 20000.00 cheque on 02/05/2017 at your Kamarhati cash counter along with the last bill of April 2017. The concerned person at 'May I Help You " counter refused to accept the same cheque and asked my representative to submit the bill of May 2017( which was not generated till that time).
I like to draw your attention in this...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Didn't receive any payment receipt (Consumer no. 52003012030)

 ghoshavishek on May 1, 2017
I was trying to make my electricity payment of inr.800 through sbi mastercard debit card today (01.05.2017) evening. My consumer no. 52003012030 and my customer id is 52000150169. After entering all the card details when i clicked the 'pay now' button, it shows that the payment is under process inspite of giving me the payment receipt of the same. The windows also suggested me not to go back and refresh the page. The also said that the payment is under provess and the cesc didn't receive the payment yet. I haven't received any msgs from the bank side or the cesc side that the payment is successful....
Complaint comments  Read comments Complaint category Computers & Accessories

CESC — Correction of billing address

 Mitali patra on May 1, 2017
Correction of cesc billing address:

Dear sir,
I request your good-self to rectify my name and address in your records as cesc billing address as mentioned below:
My consumer no.

Mr. Prasanta patra

My old address: 12/2 bibibagan lane salkia howrah

My correct address: 12/2 hrishikesh ghosh lane salkia howrah

Please rectify my name and address in your record and do the needful as earliest.

Thanking you.
Regards,
Prasanta patra
Mail id:prasantapatra226@gmail.com...
Complaint comments  Read comments Complaint category Business & Finances

Calcutta Electric Supply Corporation [CESC] — Customer ID :02001537712 - someone else already registered online [Resolved]

 Arunishere on Apr 30, 2017
I have emailed cesc on 17apr2017 about the issue that i am unable to register for online account.
Customer id :02001537712 email mobile and dob change
Actually when i tried i see someone else has already registered on my meter with his name and mobile phone.
This is my new flat and i am now thinking that cesc may have mapped incorrect meter to my account or there is some issue there.
As i don't stay in kolkata city i can't visit cesc office hence emailed twice but no response.
Please respond to me @ arun.4uece@gmail.com
Phone 8470055768...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Money debited from account but bill not paid due to online transaction failure

 Surit Bajaj on Apr 29, 2017
Sir/madam,
On 29/04/17 i tried to pay the bill from cesc online website against my consumer no:-62039059143 (Customer id:-62000070149). I used paytm online payment gateway to clear my monthly bill of rs 1410. After 1-2 minutes the transaction failed and money was debited from my account but my monthly bill was not cleared.
Hereby i request the concern authority to please help me in getting my money refunded.
Thanks & regards
Goutam verma...
Complaint comments  Read comments [2]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Excess billing beyond my consumption

 sandipkundu on Apr 28, 2017
Consumer no - 67067046001
Name - ratna mondal biswas
March'17 billing amount - 3220
Total unit - 383

I am a lower middle class person, there have 3 bed room, tube, cfl, 5 no. Of fan, freez, micro-wave which is only use at night for 5 to 7 mins in a day, there have a washing machine which is use only every sunday for 20 mins. Me and my wife both are working persons. Whole day our house fully vacant except sunday. But my march'17 bill is 3220. Which is beyond our limit / consumption. Kindly look forward our previous bill and make correction the latest bill. I have...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Calcutta Electric Supply Corporation [CESC] — No power supply for 10 hours

 Dipayan Dutta on Apr 23, 2017
There is no power supply in my house since last night i. E from 23rd april 2017, 8pm. Please look into this matter on an urgent basis. This kind of service is unacceptable from such a renowned company such as cesc. After such heifty charges leived on basic utility, we as as a consumer should atleast get expected service. Please i beg to you to look into this matter immediately....
Complaint comments  Read comments Complaint category Utility Services

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