Calcutta Electric Supply Corporation [CESC] Customer Care
CESC Limited
Customer satisfaction rating: 2%
Submit a Complaint
1058
COMPLAINTS

Calcutta Electric Supply Corporation [CESC] Customer Care

CESC Limited

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Address
CESC House, Chowringhee Square
Kolkata
Kolkata District
West Bengal
India - 700001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
438
down
232


Additional info
Regional Offices

Contact Details

Kolkata Electricity Supply Helpline Numbers

Electricity Supply Emergency
+91 33 2215 2128

Electricity Supply CESC
+91 33 2553 7581

Electricity Supply CESC (Control)
+91 33 2225 5675

Electricity Supply CESC (Kolkata North Zone)
+91 33 2351 0590

Electricity Supply CESC (North Suburban)
+91 33 2553 7581

Electricity Supply CESC (South Zone)
+91 33 2466 3161

Electricity Supply CESC (Any problem of Local Consumers Central)
+91 33 2225 6040

Electricity Supply CESC (Any problem of Local Consumers North)
+91 33 2555 9815

Electricity Supply CESC (Any problem of Local Consumers South West)
+91 33 2401 4541

Electricity Supply CESC (Any problem of Local Consumers South)
+91 33 2440 5518

Electricity Supply CESC (Consumer Grievance Cell)
+91 33 2225 6040

Electricity Supply CESC (Howrah)
+91 33 2666 9143

Electricity Supply CESC (North Suburban District)
+91 33 2553 7581

Electricity Supply CESC (North Zone)
+91 33 2556 8628

Electricity Supply CESC (South West Zone)
+91 33 2401 4888

Electricity Supply CESC (Southern Zone)
+91 33 2412 1679

Electricity Supply CESC (West Zone)
+91 33 2666 9162

Electricity Supply Kolkata Electric Supply Corporation Of India Ltd
+91 33 2225 6040

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 5766

Electricity Supply WBSEB (Complaints & Service Cell)
+91 33 2337 0516

Electricity Supply WBSEB (Control)
+91 33 2359 1930

View More Information...

Customer satisfaction rating
2%
Complaints
1058
Pending
0
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Calcutta Electric Supply Corporation [CESC] related photos (111)

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Calcutta Electric Supply Corporation [CESC] Customer Care related pictures (111)

Calcutta Electric Supply Corporation [CESC] Complaints & Reviews

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Calcutta Electric Supply Corporation [CESC] — No power supply for 10 hours

 Dipayan Dutta on Apr 23, 2017
There is no power supply in my house since last night i. E from 23rd april 2017, 8pm. Please look into this matter on an urgent basis. This kind of service is unacceptable from such a renowned company such as cesc. After such heifty charges leived on basic utility, we as as a consumer should atleast get expected service. Please i beg to you to look into this matter immediately....
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Meter reading is too high

 Rida Reyaz on Apr 22, 2017
Respected sir/ma'am,

I'm sk anwar 6/2-a gholam jilani khan road, kolkata 700039.
My consumer no is this (02318055000)
The electricity bill that i received of march 2017 appear to be much on the higher side, my average units 30to 50 usually stay between is180 to350 last 4-5 years. But the bill of feb and march 2017 was rs1380/- for units 203 which shockingly higher than the usual. Which is absolutely impossible. It is very difficult for me to pay but i paid for it due to customers care i talked they told that may be new meter (Old meter has changed) but it is too much...
Complaint comments  Read comments Complaint category Electronics & Appliances

CESC — CESC Limited E-Bill payment receipt not available CESC Limited E-Bill payment receipt not available

 Md Jafar Quraishi on Apr 15, 2017
Consumer No. 44000030744 Consumer Name: Mr. EJAZ HOSSAIN Bill for March'17 has been paid today i.e. 15.04.2017 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 21.04.2017 Don't know if bill paid or not and amount is debited from my account. Please help at the earliest.
so i request to kindly solve my problam as soon as possible

thanks & regards
EJAZ HOSSAIN

15.04.17...
Complaint comments  Read comments Complaint category Employers

Calcutta Electric Supply Corporation [CESC] — Meter reading is too high

 Kaso on Apr 14, 2017
Hi All,

This to inform you that my meter reading is too high.i don't know why is that my consumer no is this (02286070047) and it's a new meter we have installed it on the month of December 2016 since that every thing was fine till February, however last month reading is too high I don't know all of a sudden why is that.its very concerning that all of sudden my meter reading is showing (294) units, so please look into the matter....
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Bill payment receipt

 Bapidada on Apr 9, 2017
Customer ID 02000342225
Name Supriyo Basu
Bill amount 1880 INR,
Bill paid through online using AXIS Bank Credit Card, debited the amount from my card & that information received through SMS in my registered mobile no, a acknowledgement page shown, failed to download, but after few mins website shows that transaction was unsuccessful. Can't understand the payment status, but the money has already been deducted.
Inform ASAP...
Complaint comments  Read comments [2]Complaint category Credit Cards

Calcutta Electric Supply Corporation [CESC] — Burning out of gadgets,UPS for faulty earthing

 DrDebasish Paul on Apr 8, 2017
07/04/17 Customer Id76000130209 Address:Dr.Debasish Paul, 135, (287)Flat Sw4, 135, Santoshpur Avenue, L.P.132/7/3/13, Kolkata-700075 Grievance Redressal Officer, Dear Sir, We draw your kind attention for taking appropriate measures for apparent surge in mains supply presumably for some serious fault in your supply line burning out our fan, ups& Laptop of late in quick succession. It is often giving shock in touching fridge, washing machine in not only ours but in other flats in our Apartment. I apprehend a fire may break out any day if remedial action is not immediately taken.Regards.Dr.Debasish...
Complaint comments  Read comments [2]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — My bill # 7520802805402179 for customer id # 75000520893 is incorrect

 Ritwick Ray on Apr 4, 2017
Hi,

This is regarding my last CESC bill which is incorrect. There was no consumption but i was billed Rs 208.65 and consumtion shows as “41 units” when it was zero.

Consumer Name - Ritwick Ray
Customer Id : 75000520893
Bill No. : 7520802805402179,  Bill Date : 11/03/17, Amount-267, Units-41
Consumer No - 75208028054

Attached my last bill and latest meter reading. Please ensure corrective action as there was no consumption last month.

Regards,
Ritwick Ray...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — High bill in absence

 Swatideepesh on Apr 2, 2017
My cesc consumer id is 62125017019, customer id 62000605985 named Anand Kumar chowdhary

My mother was out of city for continuos 2 months yet bill for Jan Feb was quite high actually much above fixed charges, i tried calling them many times at but not reachable, I didn't clear the amount in march due date because i want the break up of statement showing units consumed...
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Wrong meter reading

 Monomohan Ghosh on Mar 27, 2017
My customer id is 61000176469. My average meter reading is 50-60 units per month. I have received. bill for Feb. 2017 is only 7 units, which is completely wrong. The HOWRAH REGIONAL Office advised me for advance payment of Rs. 250/- But I think it will not correct the reading and I have to pay the bill for next month with higher rate. Please note that there is no option for advance payment in the website.

Thanks,

Yours' faithfully,
Monomohan ghosh...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Checking the meter and replace the new one as it becomes old..

 Sameer sid on Mar 26, 2017
Dear Sir,
This is to inform you that i, MD MAHTAB ALAM, residing at 16 P. M. BASTEE, SHIBPUR, HOWRAH-711102, consumer of your company as my consumer no. 60043075005 and client I'd:60000123006, want to let you know that my bill used to become very high during April to November for 4 yrs, i had complained 3 years ago but in vain and my meter becomes old, plz look into my matter and get replace old mete..
In my area, the CESC OFFICERS DISCONNECTED THE LINES WITHOUT PRIOR ISSUING NOTICE TO THE VICTIMS... JUST SHOW THE REASON AS THE METER BECOMES OLD.. THEY NEVER GIVE WARNING AND NOTICE...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Address correction

 Subhrajyoti Chakraborty on Mar 22, 2017
Dear sir/madam,
I am rachana chakraborty mukherjee. My consumer no. Is 46474008062. I need to correct my premises no.in the electricity bill.

My correct premises no. Is:
A/as -38

Currently it is:
14/38

Please find the occupancy cum completion certificate from local municipality as supporting document in the attachment.

Regards
Rachana chakraborty mukherjee...
Complaint comments  Read comments [3]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Don't any bill in my internet banking SBI & also send more than 100 msg of 12/16 bill

 Tapan dan on Mar 17, 2017
Dear sir, please don't send any massages in my mobile (9432610547) of already paid 12/16 bill rs.710/ through net banking sbi on14.1.17 ref. tapanib 35756438, customerid 16000219711, billno. 1600419400201174.
But, 02/17 bill not send in sbi net banking biller place i. e i am first time pay bill after due date though this not my fault which is your fault. hope, being an o/c of kolkata police i will get your co-operation in this matter....
Complaint comments  Read comments [1]Complaint category Internet Services

Calcutta Electric Supply Corporation [CESC] — Amount deducted by, Paytm but not actually paid

 sujit70 on Mar 9, 2017
I have paid feb17 bill by paytm (Receipt no 17030711031850001045324502081391050217000000003045 come in my mobile as success) on 7/3/17, paytm order no: 2866705036, paytm cash txn id: 7515221610, date & time: 2017-03-07 11:08:52 am, status: success, pls. Return my rs. 120/- to my wallet or pay my electricity bill. And also recd. A sms from paytm on 8-3-17 on 9.54 pm that " dear customer your electricity bill for ca 50001008681 may be due, pay now on paytm...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Complaint against excessive amount of meter read by a new meter reader installed

 Hari Pada Roy on Mar 5, 2017
We are consuming electricity from cesc since a several years (Customer id - 59000052563 & meter # 1029581).in december, 2016 the old meter reader had been replaced a new one (Meter # 5829972) which is reading electricity wrongly. As we don't use ac or any luxurious gadget, 1293units in 2 months (Dec & jan) is excessively high for domestic consumers like us. The net amount we paid for the aforesaid months is rs.11510 (Bill # 5902305500001172) which is quite an unexpected and impossible amount.
The highest units we consumed last year is 281units for sept, 2016 and amount paid rs.1950 (Bill...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Normal complaint :meter boord renovation.

 Amitava Ghosh Kankurgachi on Mar 4, 2017
Compl no cc:/04/00351/17. Dated 15/02/2017. Kwh meter to be fixed proper way way on the vecalight sheet and mention the consumer no.
Switch fuseunit to be fixed proper way and also incoming cable connection and drasing to be done.
The power incoming cable 3 1/2 core which is laying by you, now its our floor label, it's to be pulled nearly 18" above otherwise rainwater entry to the cable terminationarea
Power fluctuation every time during load condition. It's to be rectified.
Unnecessary meter to be removed.
Thinking you.
Chopra ghosh m no 8981122963...
Complaint comments  Read comments Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Extremely high amount of Electricity bill for January 2017

 debasishj on Feb 23, 2017
February 23, 2017
Dear Sir,

I would like to inform you that the electricity bill I received for the month of January, 2017 against bill no 0800827500301175 and customer ID 08000013700 (Consumer No 08008275003) is amounting Rs 5470 and is extremely high compared to regular trend. In fact, regular bill amount seems to be quite high since I don't have any AC connection. For your information my monthly average billed consumption of last twelve months was 305.6 units against 610 units for Jan, 2017. I have doubt that there is some mistake in the process and request you to depute...
Complaint comments  Read comments [1]Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Very high electricity bill

 gora_das on Feb 22, 2017
Ref: Consumer No. 55065032002, Consumer Id. 55000139096

Respected Sir,

The electricity bill that I received against the mentioned customer ID for the month of December, 2016 appears to be much on the higher side. My average electricity bills usually stay between 1000 INR - 2200 INR and under 300 units. In the last 2 years the monthly consumptions were ALWAYS under 300 units. But the bill of the december 2016 was 4200 INR(499 units), which is shockingly higher than the usual. Today I received an SMS stating that my electricity comsumption of the current month (January...
Complaint comments  Read comments Complaint category Municipal Corporation

Calcutta Electric Supply Corporation [CESC] — Non confirmation of tariff payment through paytm

 Debabrata Bhattacharyya on Feb 15, 2017
I have remitted customer ID 38000299253 Jan'2017 tariff of Re.370 vide PAYTM wallet Txn ID 6709663626 AT 21:12, 13.02.2017 AND Customer ID 38000300087 jan, 2017 tariff of Re.100 through PAYTM wallet Txn ID 6709768226 AT 21:14, 13.02.2017.But till date I have not received confirmation in my registered mail though in both cases money have been debited from my paytm wallet.Please intimate at the earliest....
Complaint comments  Read comments [1]Complaint category Other

Calcutta Electric Supply Corporation [CESC] — Follow up on the earlier complain

 rbeekol on Feb 15, 2017
Please note that we had submitted a complain with CESC (Docket No. 3172714). The problem was that we were noticing sparks near the meter. The complain was attended by the break down service and we were told that there was a problem in the "Neutral Line" which they temporarily removed and they said they were reporting this to their office and the problem will be rectified within a week. A complain no. 0217082562 was given from the office over phone. Please note that the meter box is in the garage and houses a petrol car. There can be an accidental fire which may cause loss of property and life. Please...
Complaint comments  Read comments Complaint category Utility Services

Calcutta Electric Supply Corporation [CESC] — Landlord supplying current to tenants

 Kaso on Feb 14, 2017
Hi All,

This to inform you that landlord Md Sajid own 5 meter in one address with different names and he is giving current to his tenant who don't have their own meter with the cost of 6 Rs per unit from his own meter and he says he has lots of contact in CESC so nobody can harm him.as per me whatever he is doing it's illegal, so please look into the matter....
Complaint comments  Read comments [1]Complaint category Utility Services

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