Calcutta Electric Supply Corporation [CESC] — Load Shedding and Low Voltage problems

Address:	Dum Dum Park
Website:	www.cesc.co.in/home

Hi,

CESC which had extremely good customer service and attended to every customer problem, no matter the scale, is now a shadow of its former self. Almost the entirety of Kolkata has been facing the wrath of load shedding and low voltage problems for the last 10 days.

Now, whenever we try to call the customer case either they give a shoddy docket number, which is never acted upon, or in most of the cases, the line gets disconnected halfway through the call.

Why is that CESC, which boasts of such good service and that takes so much money (amongst the highest chargers of electricity in the country) have so downtrodden infrastructure that does not work even at the slightest hint of overloading? Is it, not their responsibility to look after issues like these? The irony is CESC cannot supply electricity properly and they keep advertising about high-end Electronic Vehicle charging services!

Details-
Customer ID- [protected]
Latest Docket Number- [protected]
Area- Dum Dum Park