Calcutta Telephones — Non functioning of broadband[protected]

Address:

Kolkata, West Bengal

The poorself made the greatest mistake of his life by opting for a broadband connection from BSNL under telephone no[protected]. The broadband line, cited above, has become a source of great embarrassment as most of the days it does not work though the BSNL has raised the rent like anything. It is required to pay around Rs.1000/- per month though the scheme name is 750UL. The complaintant being an executive of a PSU opted for it considering its state ownership and also 20% discount. The story of the service in very recent days are noted below to acknowledge the exemplary service of BSNL. 1. On 11/7/2015 a complaint was lodged under docket no.[protected] for non functioning which was closed by the BSNL without even attending the same for requested rectification. 2. On 19/7/2015 again a complaint was lodged under docket no.[protected] for non functioning . This time the attending executive Mr.S.B.Chetri received the call and was very modest to take immediate action and accordingly the very next day the technician attended and rectified the line. 3. On 23/7/2015 again a complaint was lodged under docket no.[protected] for non functioning of broadband. This time one Mr.Satyajit Roy received the call and kept the complaintant waiting for almost half an hour and didn't returned back thereafter. Under the circumstances, the complaintant has two options open A. To surrender the line and get peace of mind OR B. To escalate the matter to the proper forum including TRAI and demand actions against the erring officials. I demand a reply from the BSNL authorities immidiately on this score.