Calicut University — Haven't got my Individual Mark List

Address:

MUNDADAN HOUSE, CORA -29, PRATHIPA ROAD, CHIYYARAM, THRISSUR, 680026

On april 4 i submitted all my original documents ( provisional and consolidate) as told by the management person working there, and told that i will recieve certificate within 2 weeks, now its almost 1 month finished haven't got any of my certificates, after contacting customer care they told me that it is not required to place orginal consolidate and provisional certificate, now im here with out any orginal certificate, so what should i do, and it is hard for me to contact customer care because im talking with different people while i try to contact them, so what should i do now,
My Name - Shon Sebi
Reg no - EFASBTM014
collage - Normala Collage Chalakudy
Course - BTHM (bachelor of tourism and hotel management)