Calicut University — original mca degree certificate not received

I have applied for my original mca degree certificate on july 2017 as online in urgent mode. Also i have sent hard copies of mark lists and other documents to the university.
But i didn't get the certificate until now also i didn't receive any memo from the university regarding certificate.

Is there any way to get the certificate or any information regarding this application.

Following are the details of my application.

Application number: 14048
Mca register no: etalmca002 (2014 passout) govt. Engineering college thrissur.

Bsc. Computer science registration no : 23067 (May/2010 ihrd cas malappuram)

Challan date :3 july 2017
Challan number:[protected]
Amount : 925
Name of treasury : sbt online
Sbi reference number ik00fsjiy5