Calicut University — Payment made but Challan Not showing Failed

Address:

Calicut University, Malappuram

I made the Payment for the application of Orginal Certificate through UPI Payment, Canara Bank. Amount of Rs 860/- had been deducted and transaction was successful. I have the bank statement with me. But the challan number is showing Failed. I want my Money Refunded as soon as possible or make the payment successful from University side. No Response despite maling them 3 times.
Please i beg you to resolve this Problem. It's not a good thing to loot students. Thanks. ( I have attached a screenshot of the successful payment bluring some numbers for security purposes, i have the full bank statement with me if needed, please do the needful. I beg )