Calicut University — Payment made but Challan Number showing Failed

Address:

University of Calicut, Malappuram

For the Application Of Orginal Degree Certificate, i had successfully made the payment through UPI (phone PE) and the amount of Rs860/- had been deducted from my account. But the challan no i have is showing Failed Transaction. I had mailed 3 times to the university with the transaction screenshot, still no response. Please Refund my money, i beg you. Payment done, but failed status. What's the meaning? Do the needful on a fast pace as i need it urgently (low balance) i have attached the transaction below with some blurred numbers for security purposes. I have the full Bank statement with me, in case if you need. Do the process asap. I beg. Thank you.