This is Rajasekhar, I would like bring very atrocious situation which I faced with CANFIN BANK.
I planned to buy a below mentioned resale flat from G. Devi Singh.
Flat:202
Venkateshwar towers,
Opp jaihind Complex,
Near Andhra bank
Manikonda,
Hyderabad Pincode:500089,
When discussions happening, That Flat owner said go for House loan to CANFIN BANK, and said, even he taken loan from there when purchasing previously that House. And given one person phone number and his name is Dastta Giri.
I thought it’s a good suggestion and everything they know about apartment so it’s easy to process loan.
So I called him to discuss loan process, when we met he said his is employ of CANFIN BANK, will process the loan with 0.75 processing fee and 8.5 interest rate.
Lastly, he took 0.75 Interest and processed loan and suppose to handover check at the registration office. And I paid challan for registration, and prepared all documents from document writer
Then we went for registration at the last minute came to know there was some dispute on apartment and legal stay to hold the registration.
So immediately told to dastta Giri to hold loan and go for further proceeding, What happened the immediate next at morning around 6:15 they deducted first EMI from My account
Then I went to bank and asked how do you process EMI, when loan was sanction 12th (middle of month) Normally the EMI will start next month. But No proper answer and said this is our bank processes.
I requested to refund EMI and processing fee, they said don’t possible to give processing fee and EMI will be given but deduction of interest rate.
I asked How you processed and start EMI without handover check to Vendor, No answer from bank people and canfin bank customer person also name called Bagchi he was tried to convince me in other way like when I go for next time will process without money. I said give written mail for proof because I don’t when I go for purchase for flat next time. He said written mail is not possible.
So request you to assist on refund of my processing fee and interest rate took from EMI.
Can Fin Homes customer support has been notified about the posted complaint.
Aug 14, 2017
Updated by Raja.syamala When registration canceled due to some legal stay order, I immediately informed Dasta Giri to hold the loan.
But How they deducted EMI (Next Day Morning at 6:15)?
No Proper Answer from Dasta Giri and Nampally Branch CANFIN BANK Manager.
Aug 14, 2017
Updated by Raja.syamala Afterwards, I went to CANFIN BANK, I asked manager, Sir you said Proper technical and legal verification done from advocate.
But When registration canceled came to know there was some legal stay order from court and which was put up so many years back..!
Why you didn’t find obtain details? so Have you done proper verification?
Manager said, even took EC and Advocate assistance but not find these details?
So in this case, whose mistake is this?
As CANFIN BANK Released loan, I went for challan also, so there I was lost cancellation fee also.
Then I asked please refund my processing fee and interest rate which was taken from first EMI.
Manager said, don’t make here seen and don’t show your frustration here..
I told, sir I already lost much money due to this incident and requesting Processing fee as your guys did mistakes.
1) Legal verification failed.
2) Without handover check to Vendor, How started EMI deduction?
3) How you charge separately Money for Processing fee + Technical verification + legal verification ?
Aug 14, 2017
Updated by Raja.syamala Finally I lost below amount from CANFIN BANK people (Dasta Giri, Hyderabad Nampally Manager, )
Interest rate from first EMI (2000+) + Processing fee (0.75%) + Technical verification (2500) + legal verification (1500) + Other chargers taken when met in bank dasta Giri (1300)
Finally I complained Mr Bagchi, He accepted mistake done from their end, In general if processed loan middle of month loan will start from next month.
However this was done immediately
.
I said, will look for justice in other way such as consumer court or RBI complaint, then he said Dasta Giri is not their (CANFIN ) employee . so you can for anything...
So he said will exclude processing fee amount Next time when going to buy any flat. I asked written mail.but he said not possible.
Mr Atanu Bagchi
Deputy General Manager
Can Fin Homes Ltd
Registered Office
No. 29/1, Sir M N Krishna Rao Road
Basavanagudi, Bangalore 560 004
Telephone:[protected] &[protected]
Email id: grievance.[protected]@canfinhomes.com