Canara Bank — canara bank new scholor's portal not working

Sir,
I am getting ugc-jrf fellowship from canara bank. New canara bank scholor's portal has been changed, now it is showing mail id as user id and password. As we didn't know the password (Earlier password not required). Therefore, when i am trying to reset/forgot password then message is appearing on screen as follows:
"request cannot be processed"
My arrears are pending. My details are as:
Id: 1793/ (Net-dec.2012)
Name: subhash chand gurjar
University: university of rajasthan