Canara Bank — I am complaining about atm service of canara bank

I am nikita chaturvedi i have an account in canara bank dabra branch. There is only one atm of canara bank which is near canara bank dabra branch, as we all know that atm's are for 24*7 services but in the morning around 11 am i went to canara bank to withdraw some money because i reissue a new atm card and it only works for the first time if i have done the withdrawl from the canara atm only but when i reached it was close then i asked a lady sitting on a counter in the canara bank dabra branch about when it will be reopen she carelessly answered "shaam tak khul jayega check kar lena" as my home is very far away from the atm then also i went around 4 pm it was close at that time, so i thought i came "early" as there will be some "specific" timings for the atm to be open then again i went around 6 pm then also it was closed. I went to bank twice just to issue my new card there that lady sitting on a counter unnecessarily called me for the 2nd time as it should get issue on the first day itself that's the policy of the bank. I am really pissed with the canara bank services. I also called for the complaints at bhopal office of canara bank but that guy just gave me an email address that i wouldn't be able to listen properly and just cut the phone. Kindly do something about this.