Canara Bank — No response by Bank to application for linking Loan Account with RLLR

Address:

Rajouri Garden Branch, New Delhi

We are home loanee of Canara Bank Rajouri Garden Branch, New Delhi. It is with deep anguish and frustration I am approaching you to report the insensitive and ignoring attitude by the said branch over my request to implement Repo Linked lending Rate (RLLR) in my home loan account No.[protected].

In fact, due to our earlier bitter experiences in the past by the negligent/ignoraning behavior of bank staff, on 02 Sep 21, we visited the bank with a request to close our home loan by paying off the balance amount of approx. 16 lakhs. But, the manager Mr Rajeev Rustagi held us back from closing the loan and instead offered to link my loan account with RLLR (By the way as per RBI guide lines the bank was supposed to inform us about this earlier when this scheme was announced). Accordingly, we changed our view of prematurely closing the loan account and preferred to go for RLLR scheme. We signed certain forms and deposited with Mr Pawan same day i.e. 02 Sep 21. We don’t know what has happened to our application for RLLR. Since then, I had made several calls/whatsup and emails to Mr Rajeev Rustagi, but he has not responded even once. We are very frustrated and disappointed.

We would request to take appropriate action in this matter.

Regards,

Victims of Bank’s apathy

Col (retd) PK Lohumi, Saroj Pande, Lochana lohumi