Canara Bank — Refusal to transfer through neft. Your alathur branch rs.22000.00 twenty two thousand only.

My wife soumya had called on your alathur branch this morning to urgently transfer rs.22000.00 to my account with csb, coimbatore.
This was only a transfer not involving cash. Details of account
Name soumya v
A/c no.[protected], with your mangalam dam br.
Ifsc cnrb0001316
Branch official : mr. Valsalan
She was rudely turned off advising to go the respective branch since he has no time to cater to customers of other branches. This was very shocking because mangalam or palghat branch is about 20 to 25 kms. And advising a lady to go so far was something he should have considered. Now she is forced to take leave and go to mangalam to make the neft remittance.
I request the concerned officials to take up this issue and ensure such behaviour is not meted out to other helpless customers.
Awaiting your ealy response

Pratheesh m
Ponnamkulam house
Chimbukad p. O
Kuthanur
Palghat
Kerala

Cc: banking ombudsman,
Rbi, trivandrum