Canara Bank — rupay debit card

Address:

Palwal, Haryana, 121102

I m having a saving bank account no.[protected] in canara bank, palwal 121102 (Haryana) for the last so many years. I got the rupay debit card issued from the bank a few days back and tried to register for netbanking.
Registration could not be done as it mentioned that
First name last name and full name maintenance is mandatory and might not be maintained properly with the bank. Contact the branch office.

Local branch official said
Name upasana bagla is same in account and card. There is no disparity. Contact customer care.

Customer care when contacted showed inability to help as they can not do anything.
Now is it the responsibility of the account holder to maintain the record of the bank. Whose fault is this if it's not maintained properly and who will rectify it.
This mail is to help in getting said disparity rectified and to get my registration of online banking done and inform you the highly disappointing sequence of events and extremely unsatisfactory services.
Please help n oblige
Thanks
Mrs upasana bagla
Ma, llb
Dr s m bagla
Ac. No.[protected]
Ph no. [protected]
Attachment
Screenshot of mobile screen showing inability to continue the netbanking registration.