Canara Robeco — SIP amount was debited but units not allotted and it is already 3 weeks

My SIP (small cap fund) got debited on 12th December 2022 but units were not allotted till now. I contacted Canara Robeco customer care twice and they raised two different complaints and just asking me to wait wait and wait.

Following are the compliant numbers provided to me
1. First compliant[protected]
2. Second compliant[protected]
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    Canara Robeco Phone
    +91 33 3058 4716 [Kolkata]
    +91 80 3987 1401 [Bangalore]
    +91 11 2332 6417 [Delhi]
    Canara Robeco Address
    4th Floor, Construction House, 5 Walchand Hirachand Road, Ballard Estate, Mumbai, Maharashtra, India - 400001
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