[Resolved]  CandidShutters — did not receive wedding photos and movie after full advance pay

Sep 18, 2014

CandidShutters Customer Care's response Hi Rahul, Thanks for letting the picure out. I think it is very important to explain the story very clearly: 1. First let me talk about what all services we were hired for: Pre wedding couple shoot, candid photography on 2nd and 3rd Feb 2014 and candid cinematography. 2. When the deal got fixed, you paid us Rs 10 000 as advance and told us that we will get the remaining payment on the wedding day. We had clearly told you about our policy that we take 50% advance as the booking amount and the remaining we take on the wedding day but somehow we still agreed to your proposal. 3. 3 weeks before your wedding, we spent an entire day with you for the couple shoot. 4-5 days before the wedding, we sent you the edited images from the couple shoot as per the initial agreement. 4. With just 10k as advance, a crew of 5 people reached Ramada to start your wedding shoot. 5. We toiled hard on the first day from 8 am till 4 am in the night. When I came to you for the payment as I had to pay for the rentals, you kept passing it on to different relatives of yours. In the end I was forced to search for ATMs at 4 in the night and withdraw from there to pay for the rentals. 6. The second day passed in a similar way as we stayed at your venue till 3.30 am. 7. On both the days there was no one from your side who could tell us what functions were happeming and where. With the whole load of equipments we kept running in autos from one venue to another. 8. There were 5 crew members out of which 2 were lead photographers and cinematographers. We kept pushing you for the interviews on which your storyline was to be made but that could never happen all through the day as you were busy in some or the othe rituals. Your wife wanted us to interview her in the hotel room when your baraat was about to start at the other venue. Considering we were the lead, we had to rush to the baraat venue and hence even her interview could not be done. 9. At about 2 or 3 am we finally managed to get hold of you two and took a joint interview as the relatives, who were obviously tired, wanted you to proceed for the vidaai asap. 10. Post the interview, I had to come to you for the payment as I had to pay for 4 shifts of rentals and 4 shifts of all the team members. I had a flight to catch and they would have never left me without the payment. Knowing very well that you might feel bad, I had to ask you for the payment. You then asked us to follow you to your house and probably shoot the house entry part. We followed you in an auto and when we reached there, you told us that the entry rituals are not happening and we may leave. You then gave us the payment but only half of what we had agreed on. 11. We held on to it and did not disturb you for your entire honemoon period, post which when I spoke to your wife all she said was that she did not like the pre shoot pictures and she did not like Ajay's attitude. She was not sure whether he was working also or not. 12. The comments hurt us as we had put so much efforts in shooting your wedding. As a responsible photography team, we then wrote you a mail asking you to pay the remaning amount after deducting the editing charges. We also told you that we will send you all the raw fooatge and you can get them edited from outside as we are really shaken by these comments and we are afraid that even after putting up so much efforts when you were not sure that whether we were working or not in your wedding then its better to give the whole edit to someone else with whom you can pally and get the best work out. You can understand that this being a creative field, if you are not in the best of your mind then everything goes for a toss. 13. You rejected our proposal and agreed to pay us the remainign amount and insisted that we only edit. The remaining payment was then sent to us. 14. In between all of this another serious problem arose at our end. 2 of our editors left us for greener pastures leaving us with edits of almost 35 weddings which we shot last year. Raj our only editor kept on toiling and helped us in deliveries. He operates from Thane. 15. We then sent you the first delivery- the photographs. This delivery happened around march end and we did this on flickr. We still have the upload date registered on flickr. There was a delay in the photographs (from the usual promise of 30-45 days, it took about 55 days) but I believe that with the issues discussed above, this was inevitable. The photographs were sent on flickr so that you can go through all of them and suggest changes if any. We were trying to keep you in loop everywhere because we had lost confidence. 16. No feedback came for the photographs and after a certain time we sent you all the images in dvds. All your raw images were also sent to you in dvd. This means you have all the photos taken by us. 17. We soon thereafter sent you our first cut of the full film and asked you to send your feedback. We also very clearly communicated to you that Raj from our side was the spokesperson and you could communicate everything to him keeping us in cc. We also asked you to send a list of songs so that we can work on your trailer. A month passed and no feedback came. 18. In between this we sent you your trailer also and since both were on youtube (full film and trailer) we very well can prove when we sent that. There was a delay but not as much as you say. Post your responsive feedback on the trailer, we sent you another version and you almost okayed it. 19. We met you also at 10.30 in the night in bandra to explain to you all the issues and seek your co-opration. Post the meeting the trailer was immediately sent to you. 20. We kept waiting for your feedback on the full video so that we can work on it and deliver to you but no feedback came from your side. One day you called to suggest that you can come to the studio and get the changes done. You also insisted on a particular saturday when we already had a shoot. We still fixed up your time with our editor and reminded you multiple times throughout the week through emails, calls and messages about the appointement. You turned up at the studio and okayed the trailer. The editor was then told that he would get some songs from you and post incorporating those he should burn blue rays and send to you. 21. We again started waiting for songs but nothing came and all we hear today are these allegations on public forums. We do not know what to say Rahul. You have received you pictures long long back and even the videos were sent long back. They are just stuck in the changes which I have explained above. We still offer our apologies to you and Arundhiti and ask you to send the songs soon so that we can burn the blue rays.