Canon India Complaints & Reviews

I was charged a service even after being in warranty I have paid 1800 Rs. because What is the customer charged even after being in warranty. The rat added (cutting) a wire back which was also charged. This is a fraud with the customer, which may lower your service rating.
If the company charges the customer a service charge by saying the warranty So the customer is cheated and I refund my Amount 1800Rs the company service custmer charged to me.

I want to know how to connect printer to wifi please provide me with help my cont. No [protected]

Hi Good Morrning,
I Am Amol R Gaikwad i am Staing In At-Bramhagaon Tal-Paranda Dist-Osmanabad 413502, sir i am Purcheshing Canon G2010 Pixma Printer but printer setup / printer instalation Process not Propely working in my Laptop Machin, i am not working in this printer, plz solve my printer instalation / setup process .
my Contract No :- [protected] / [protected] / [protected]
Thank You .

Support Code 5100 Error code
A printer Error as Occoured.

Dear sir
We wish to bring to your kind notice that we have given above said printer in the month of april 2020 at global service point visakhapatnam after our repeated follow up they have given in the month of july delay to due carona.
When we approached get repaired they said initially it will be rs.4500/ service charges, when 2nd time we asked they you need to change the cartridge accordingly we have purchase two cartridges for worth of rs.4500/- and paid service charges rs.550 plus. They said it will work when we brought to our office started one print only we could take we once again given to global service point diamond park area visakhapatnam. They said cra asy not available hence they can not do any service for the same and said take away.
We wish to ask if they would have said cra asy not working you need to buy new one we would have not invested on cartridges. Now it is not working. We spent rs.5000+ un necessarily.
Is it justice to your service agent did. Now we dont have printer in our office
Please arrange to send the cra assy repair the same.
Or else give us replace the printer. Failing which we have to file consumer complaint.

I have connected my computer (Windows pc) to the printer and have downloaded the application also, after doing what the manual says, to print 6 pictures at once, i went on the image garden and selected the pictures, but i was not able to fit the pictures within the box, the image in the display as shown was getting cut from the ends, i tried to adjust it within the box's limit, but it just went from one side to the other, which resulted in the cutting of the edges. So how do i fix this problem?
The image size also is small and medium downloaded from google?
How do i go about the printing then?

Date of Incident - 18th Aug 2020
Incident - Bought a new lens from a retail shop, Camerina South city, Kolkata.
Noticed (dust/mould) in the lens after connecting it to the camera body. RF lens are supposed to be weather sealed,
it is clearly a faulty lens that is provided to me especially when this a brand new lens.

Resolution - Need a replacement lens.

I have purchased a canon 200d on 04.08.2020 from photo express and camera shop, patna, authorised dealer

He has just given the camera to me after clicking one or two photo graphs.
Actually he is unable to operate the same.
We are just new taking it for home purpose so i am unware about what thing i have to check.

Dealer told me that every thing is ok. Do not worry, i am here for u.

After reaching home, in night i have just checked it, flash was not lighting up.

I contact to the dealer, he said that, you have to go to canon service centre, patna
I have visited the canon service centre, where the authorised person told me that i will take it 15 days atleast, because flash is defective,

Now i thought that where i was wrong. And how i am travelling from here to there.
This is the situation where one can expense rs.50000/- or more and he has to wait for taking the items.
Wether it is justified?

I have deposited the defected camera on 10 th august 20 at canon service centre, patna, bihar

Today again i visited the dealer shop and he told. Me that sir i will take 7-8 days more because your problem is not solved.
I am really harrased, seeing these type of things

Kindly see the issues and take appropriate action against him. They are making bad reputation of canon.

I am furnishing the details of dealer and service centre.

Photo express and camera shop
1. Shop no 73 2nd floor adharshila complex, south gandhi maidan, patna - 800001 (Near rbi)
2. Canon service centre
Om com. Complex, near s. P. Verma road, near new dak bungalow, patna, bihar 800001

Regards

Satish kumar
Sr manager
Canara bank
Dehri on sone, bihar
Mob-[protected]

On off problem

Short lens is not working and sometimes getting burled

Dear sir/ ma'am not satisfied with the customer care service (Techshop services, add: 66 rajgarh main road guwahati-7). I have small dust on my 6dm2 sensor which i have given it to clean. After cleaning, the present dust was removed but the cleaning wasn't done carefully which results in 3 more new dust on my sensor when zoomed in. When i complain about it they have told me to keep the camera at the service center because they have to send it to kolkatta as they cannot fix the problem here which almost took 6-7days. I agree because i don’t have any other option. They have given me a customer management portal to sign in and i signed it. The next day they call me and said that i have to wait 12 days or more instead of 7 days. I'm not satisfied. Instead of solving making it worse so i started to read the customer management portal which they provide me because i lose faith in them.in the backside, their terms & conditions. At point no.10 “while every effort shall be made to take care of customer’s equipment, the company assumes no responsibilities for loss or damaged due to theft, fire, flood or any other unforeseen circumstances beyond its control.” what???. That’s how you provide care service. Instead of fixing making it worst and then give some # terms and conditions. If you can't provide good customer support why you sell your product. I want my refund as soon as possible. Im a canon user for more than 6 years never had such a problem. To inspect and resolve my issue. Otherwise, people hesitate to buy canon products. Canon 6d mark iiâ  contactâ person name tilok buragohain address bhangagarh chilarai nagar path house no 33 pin code 781032 mobile number [protected] product serial number â [protected] query type service â 

I have deposited my canon ink jet all in one printer g 2000 series at agra service centre on 16th july 2020. I was reported that the black head is defective and will be replaced. Its 3 weeks going to over but still the service centre is not rectifying the defect and returning the printer. Please take appropriate action as it is/was very urgent for mr to have the printer in serviceable condition.
Customer service report no. 8524.

Thanks

Dear Canonon 13th july 2020 this incident happy but i have raised complaint through customer care not resolution provided yet.i am very much disappointed with your service of my printer one of your service engineer Mr.Keshav Meena has visited to my shop for printer repair work at that time he is totally drinked alcohol and he is demanding money for repair of my printer instead my printer is in warranty. He came to my home daily at that time he is fully drinked of alcohol demand money from me and taken some other person to scare of him to me and demand money i don't know how canon is dealing with that and not taking care of it. He also taken Black cartilage form me for repair work and said canon will provide you new one not returned back and said do what ever you want to do and due to this i am very much disappointed with your service i am really frustrated with that and i will never ever buy canon product and suggest other not to buy due to this type of engineer you have.
Please take necessary action on this asap.

Printer is not working well.

Hi,
I have purchased a Canon Colour Printer Model No G 3010 for my personal use from pathankot on 18 Jun 2020 . As per the policy of the Canon Company as informed to me by the dealer that The installation shall be done by the company engineer. As guided, i spoke to the customer care on 20 Jun 20, registered my request and received the confirmation as mentioned below:-

CSP/20200620/1858816 Sr No KMAJ53818/g3010 Engr from Image Tech System Co PH NO [protected]

I was informed that i shall be contacted within 8 working hours. However, no one called for more that 48 hrs. Thereafter, i contacted the number i was provided with. Since morning today on 22 jun 2020, i have spoken to the individual 6 times and he kept on promising the installation today. How ever It didnot happen today also.. It is a false promise from the company to contact the customer in 8 working hours and poor services facility. i am regretting of buying such expensive printer from Canon India.

I want the installation as soon as possible and reason for failing the promises and not adhering to the timelines set by the company

When i printing on cards not paper that above 130gsm its quality getting very low. Its main complaint is on cards when there it has black color on the printing subject the color don't get correctly as the color get on our hand.in my experience i can't give it to the clients that they coming to me for printing, can you solve this, i just bought this machine about 6 months. Please give replay as fast you can.

My printer is not working pass the electric and he shows the two lights and blink the lights green orange

Once paper is struck in printer while printing. Then onwards printer is not working properly. Only one paper is printing for a trail. That paper also sticking at the last edge of paper. Printer also shows red light after a single print. After power off and restarting it again it gives only single print.in system it shows 500 error afer single print. For every single print single printer shows red light.

Hello, maine 5d m4 purchase kiya tha, mai usse 250 300 pic leta hu to battery puri low ho jate hai or video shoot krta hu to video quality bhi thik nai aate jb mai wahi setting dusre camere se krta hu to aachi aate hai.maine shopkepper ko complain kiya tha jab maine purchase kiya tha uske ek week ke andar bt shopkepper ne bola maine apke samne seal open kiya tha..plz help me ki mai ab kya kru.mai apne camere ko open nai krwana chata, , mere ko suru mai hi aacha camera nai diya gaya.plz canon aap dekho isme kya kr skte ho aap.

Above mentioned model printer i purchased 25 days back and i installed to my pc successfully, than i took printout. But printout not coming properly and same has been complained to customer care on 30 jan 2020 (Docket no : csp/20200130/1732279) engineer visited to our place & he told cartridge problem, than he done something in cartridge and printout was good and he closed ticket. After 2 days again same problem occur i logged 2nd complaint on 11 feb 2020 (Docket no : csp/20200211/1750807) engineer visited today at 2 pm to collect cartridge than i told to engineer call you head i need to speak... Than i spoke to his head i explained 25 days over till now iam not able to take single printout, again you are telling 4 days to solve issue... But he behaved very roudly and he told me i will not give service... What you can do... Do. Finaly we are felling taking canon product to listen this one from someone. So very sadly we are planning to go to media.