Canon India Complaints & Reviews

The customer service sucks for canon india. The guy who came to service my printer does not know to configure the printer for a laptop and he charged me a hefty service fee without even solving the problem. He is putting the blame on the other network devices. Whereas i called an outside guy to fix this through the printer in a few min. These service technicians at canon are not qualified enough to solve any problem. I again called them the second time them because my printer was not detecting the colour cartridge. The guy came and could not fix the problem. He was talking on the phone asking support from his team lead at the other end on the phone and after some 30 min of conversation, he could not fix the problem either. Why the hell do u even have a service team if you cannot hire a well qualified and trained technicians. They cannot come here and waste our time and charge us without fixing the problem. I wouldn't recommend any of the canon products. Your customer service really sucks.

I am unable to transfer my pictures to my laptop either by wire or by wifi, i have followed the procedure given in the user manual, but its not working. I have called the customer care several times but they do not give proper solution, if i ask them to help on the call, they will give you the salesperson number, who won't even answer your call. Then i called back the customer care, and asked to register a complain, they cut my call. This is the worst service i have ever experienced. The camera pictures and quality is excellent but what is the use, when you can't upload them. This is worst service given when we spend so much amount on the camera and the lenses.

Hello canon im an user of 6d mark 2.. Elite club offered me mebership with compementary package which was announced before nearly 2 and half months.. But till now i didi not received any product except the membership card.. Please provide that package as early as possible.. Its not the correct way u are going.. U people not announced that package very better than u people not maintaining ur promise..

I have bought canon eos 200d from reliance digital and it is not working properly within a week after purchasing it totally dissatisfied by the product and the staff of reliance digital they are saying that they won't replace the product, they only repair it how to trust repaired product because new product is not working properly within a week of purchase how to trust repaired product any way i want new product according to consumer rights the company or store from which we buy the product should replace it with new one if it doesn't work properly

We the new hope medical centre pvt.ltd, Port Blair had bought Canon Pixma multifunction printer model 2313C018 in the month of October 18 and still in warranty. The scanner of the printer is defective from 13/01/19.When we scan the half portion of the scanned document is printing black.I need to rectify the Printer as the printer is in warranty. Our address & Phone No is appended below:
New Hope Medical Centre (Chennai Clinics & Diagonistics)
Opp Forest Range Office, Caari Road, Bathu Basti, Port Blair, S Andaman
Ph[protected]/[protected]

I have purchased canon 6d mark ii[protected] serial number and registered on same day.
By mistake i have entered a wrong registration name and i was unable to change the name and de-register the product as there was no option to do so.

So, i called your customer support and told that i am unable to change the wrong registration name. They told me that we will change the name from our end and revert back to you within 24hours. The 24 hour never came, i have called the customer service hundred of times, everytime i got mail that your ticket has been generated but the problem did’t solve and no executive calls back.

I have purchased cannon 6d mark ii in last week of september but did’t received any free benefits till date, may be due to the problem that you haven’t solved of registration name. I am also having 3 more canon dslrs and several other canon equipment’s and expect canon service to be very good because it’s the only brand i prefer and recommend to others.

Kindly resolve my problems as soon as possible. I have recently tons of assurance over customer service call.

I brough this canon g2010 whose sl no. - klld06952, 6 month ago, but within 4 month it got damaged. I called the service centre they told me within 48hours it will be done. There after 7 days later one engineer came but couldn't repair and told me i have to buy new cartilage as it damaged. So he promised me within 2 days it will be repaired, but again after calling several times he doesn't came so called service centre then again they told within 24 hours engineer will come and repair it. But the engineer came after 7 days then again he told the board is damaged. It was now 20 days past but still the engineer didn't came even after given several complaints. The worst company is canon and service is painful better go for hp. I want my money back for this printer or else i will go consumer court.

I purchased this machine in the month of february2017. Before the warrenty peroid due to the board problem the service provider corporate solutions thrissur representative take off the three boards by saying that they will send it to the banglore regional office. After three weeks they refitted the boards. But there after the performance of the machine was improper. Last month they changed the cable flat by chargig3200 rupees. But now the machine is not working. During every complaint some technicians are coming doing something no result. I have taken only nearly 14000 copies. I dont know what to do. Please help me. Please donot force me to go to the court

I have used this for not more than a year and now i am getting an error having code 5b02. I contacted the local canon service center and was told that this issue can be resolved by just a software resetting but will cost ₹2500 as i will require replacing the pcb of the printer.

It was working properly and now i am getting this error suddenly. I did my research and found out that this is because of the counter built into the printer's firmware which has triggered the error. Canon should not try to loot their customers.

I am sure the service center personnel is trying to cheat me. There has to be some transparency regarding the service charges and cost of repair of various problems that arise. Canon india should provide a detailed list of repair costs and replace parts price.

The error which i am facing now indicates that ink absorber is full and needs to be replaced. Upon inspecting i found out that it is not completely full and can still absorb more waste ink. And yes i am a pro user. I am well aware of the way this printer works and that why error code was displayed in the first place.

The cost of this new printer is approx. ₹3, 500 and pcb replacement costs ₹2, 500 which doesn't seem right.
Cost of both color and black ink cartridge when combined is more than ₹2, 500 which if added to cost of pcb goes above ₹5, 000.

As a fair resolution to this problem, i want canon to take only service charges and repair my printer as replacement of pcb wouldn't be required if canon didn't put such counting mechanism which restricts complete usage of the device even the scanner.

Hello canon im an user of 5d mark iv.. Elite club offered me membership with complementary package which was announced before nearly 3 months.. But till now i didn't received any product except the membership card.. Please provide that package as early as possible.. Its not the correct way u are going.. U people not announced that package very better than u people not maintaining ur promise..

I have submitted my flash many times in canon service centre because of over exposure issues with warranty and without also, i felt many times bad experience with canon flash 600, they saying repaired my flash but still same output, are they making me fool? Why this doing? I submitted with warranty also, in that time they said the issues is cleared still happening the same, talked with manager named santhosh he also knows the issues of my flash, he said he will clear it but no response from canon service centre kochi. Its really pathetic...

I have been using canon pixma printer since one year and few months.

The product showed its bad face 1 month after warranty period...

we gave it for a service in image mobiles and computers perinthalmanna(The shop from which purchase was done) and after 3 week they came with a conclusion that printers ink head has got damaged and will take 3000 INR to repair which is unaffordable...so we ignored it, still the black and white printing was working good enough though...3 weeks later the printer showed another workbreak as the orange hazard light is on when we plug in the printer(no other response...no inputs where taken by the printer...just the hazard light lit when the plug is on)
The printer just went unresponsive and I took it again to image mobiles and computers shop who after examination said the chord connecting the
computer and printer has been damaged. and it will cost 4000 inr to repair it...
please note that we will get to buy a new printer for that price...

This is the worst ever performace and customer care I have ever had from a company...the worst product I ever used...please respond...as I checked in internet your guides doesnot what the lit up orange hazard light indicates..."PLEASE MAKE ME KNOW ABOUT IT"my email is "[protected]@gmail.com"

or else iam gonna post the same story on product details on amazon and other online shopping sites and even in youtube

Sir,
I have bought a canon eos 200d on nov 18 2018. As per the website and details mentioned on the box, i tried to register my product on canon india website online. There is this verification mail which comes to our mail for verification, no matter how many times i click that link, it shows a page error. I am unable to verify my mail id, sign up and register my product online due to this. Please see that the problem is resolved.
Thank you

Cannon printer g2012 printer does not print and shows printer does not responding with message of check ink level. I have purchased the pixma g2012 from amazon online purchase. I have installed the printer with suitable driver and its copy function is working and able to copy the color page. But the printer function does not work shows printer does not responding with message of check ink level. I have purchased the pixma g2012 from amazon online purchase. My contact no.[protected], my email id. Muthupriya. [protected]@gmail.com

Hello canon, i am a proud customer of canon 5d mark4. I purchased the product on sept 1, 2018 from fotocircle, brigade plaza, s c road near anandrao circle, 17/1, seshadri rd, gandhi nagar, bengaluru, karnataka 560009. As canon was announced canon club elite membership and other benefits, i was very happy to be a part of canon family. I've registered in canon club elite on 2nd sep 2018. I've got approved my membership on 24th sept 2018. And its been almost 2months, i didn't get any membership card or other benefits as canon promised. I tried to call in customer care number many times and i've got no response. It's very bad for an esteemed brand like canon does such promise to their customers and not keeping it. I've never expected this from canon. If you are unable to provide what you promise to your customer, please don't cheat the customers. I spent almost 8 lakh rupees for various canon products till now. If i'd know about irresponsible customer care of canon before, i would go for nikon. Now i regret that. Please do needful. Please don't spoil your credibility. I can see many complaints about canon club elite online. I hope you'll respond to my complaints and resolve it quickly.

Regards
Prasanth tr
Series[protected]

My printer is not responding to any of the sources it just shows that the ink cartridge is empty but i have filled it so i request to give me a solution to this problem as soon as possible it doesnt help me in xero or in printing my stuffs as im a student i need to get the help as soon as possible because im i need to finish my work on time plzzzzz

Hello canon im an user of 5d mark iv.. Elite club offered me mebership with compementary package which was announced before nearly 2 and half months.. But till now i didi not received any product except the membership card.. Please provide that package as early as possible.. Its not the correct way u are going.. U peoeple not announced that package very better than u people not maintaining ur promise..

Respected sir/ mam
I buy a canon printer model no. (Mg3077s) in january 2018. My printer done very good work but in september 2018 printer get cause. Problems faced by me of printers are :-
1) my printer is wireless and i reseted my phone in this process phone forgotten the password. And i don't know how to reconnect with it.
2) sheets are not going in the printer.
3) and printer is not geeting connected with my computer also.
I wrote a complaint many a time but no action would be taken so far. Please solve my problem fast for using my printer again.
Thanking you
Nikhil anand

Service id - cd[protected]

I have submitted my eos 70d dslr camera for repairing (Was not powering up) on 6th oct and experiencing worst service in my life. I never expected it from such a big brand.

On 6th oct, while submitting my camera i was told by service executives that within 5-10 days i will get a call back after primary inspection however never received any call. Though on oct 10th, i got a email notification that the work is in progress however after that no email. I sent few reminders and then on oct 18th i got a reply that "we will be sharing estimated cost shortly" however till today that 'shortly' never happened. I sent several reminders on email however no one responded. I called service centers 3 times and every time they said we are escalating it and you will receive a call back within 24 hour but never received.

I am highly frustrated with the way this mumbai canon service center is working. I have no clue what is happening with my camera. Diwali is coming up and i need my camera but looks like that is not gonna happen.

I request senior canon management team to tighten up the service workflow. No one can blindly wait. There must be some timeline and escalation mechanism.

Regards,
Mukesh rathore

I have a g2010 all in one and i m getting printing issue. When i give print command printer throwing blank paper and showing error remove paper slowly. Its showing this error only at the time of colour printing. Please help me out asap. My name jitender rawat contact no [protected] and [protected]. Do the need full because of this my work is suffering.