Canon India Complaints & Reviews

I am a regular user of Canon products and am satisfied with the quality of your products. except to recent repairs. I had bought a Canon Laser Printer MF3010 (Image Class) which ran trouble free for almost 2 Years. I appriciate the companies Warranty team who knows what is thebest period to give the warranty. The printer started showing Error 202. I took it to your authorized Service Center - Centaur Computer Technology Pvt ltd, F-10, Jairam Complex, Rua-De-Querem, Neuginagar, Panaji - Goa. The printer was checked with complaint registered & will be informed after checking said to me. later I was called & two parts 1) Canon Contact Image Sensor FK[protected] & 2) Canon Roller Paper Pick Up RL[protected] with a Total expence of 2259+252 was informed & replaced. Printer was brought working & Ok as of today.
NOW MY CONCERN IS:
a) I was informed by your Genuine Service center that: we have replaced the parts but we do not give warranty for the parts? My concern is that if we are getting repairs fro a genuine Authorized service center, the parts replaced are genuine & of the company, ...then why NO WARRANTY on these parts.
I can only assume that then Either the parts replaced are not genuine, or they are not new or the Company or Service center do not rely on their own genuine parts. If not so...then why No warranty is provided on replaced parts. The Company should have confidence on their service center & their parts that they are fixed Original & correctly. Its ridiculous after paying heavily, we are left with No Warranty for the work done by your agencies.
b) The cost of the parts are exorbitant, I had to pay almost 40% to the cost of the New Printer, which is very unreasonable for a company I have trusted so many years. This way- 2 repairs means, I shed with a new printers cost. Unrealistic & very unreasonable. Looking into the after sales service cost, I have to rethink now why I need to go only for Canon in future????
Thanks & Please note it is not a complaint against the service center, but against the policy f the company which I question??

I purchased Inkjet Printer E470 bearing SN KKMR02878 but before driver install when tested Scanner it was found defective. so Complain loged to customer care and got Ticket No. CSP/20170210/396601. service centre picked up Printer for service But up till now no communication at all. I m very surprised this type poor customer care from Canon company.

CARE India had 3 years contract with Canon for photocopier machines. the contract has ended on 31st January 2017 itself but machines are not lifted from our office premises despite of numerous follow-ups. It's just opposite as the client is after Canon to lift its machine and submit the invoices for final settlement.

Dear Sir,
It is very painful to write this complain regarding the services of Canon. I have given my Camera HF20 for repair at ASF Jaipur on 12Dec2016, Call Id:CD[protected]Call Id: CD[protected]. Till today I have not received my camera, during this period I have called so many times to the given contact no. [protected] (Mr. Pankaj) and customer care also but I did not get any satisfactory reply about the camera.
As it is a very long delay for service from 12Dec2016, during this period I didn't get any return call from the service center also, I am highly disappointed with the services of Canon.
Please do the needful so that I will get my Camera back as soon as possible and also improve your customer services. Check the attached Customer Service report.

I had purchased a canon printer model :- g 2000 in
Sr no :- kkeg43614
Model :- 0617c018aa which was defective and had complained about this to canon at service centre and at toll free number also. After several calls they responded and a service man came at my residence and said that the scanner and copier is defective and will change the parts as soon as possible. But afterwards they said parts are not available right now and we are been guided to replace the complete set. Since then i've been in regular contact with them but after many calls there is no hope for me that they will replace my gadget

I did not get the assistance from your service center of Srirampur, Hooghly for the non functioning of my Canon Printer of the model of PIXMA MP 287.It is not helping me to send an technician for the fault of my printer. will you take any measure of your end ? I am urgently need to repair that printer which i have bought on 31st march, 2016.
I hope you will reply me.
Sukumar Mukhopadhyay
Udaynarayanpur, Howrah

Dear support team,
Good morning!!

Color light printing issue in canon ir-adv c2225 printer
Printer details:-
Device name : ir-adv c2225
Product name (Serial number) : ir-adv c2225 (Rqp50251)

Kindly resolve issue asap.

Regards
Ajay kumar
Mob:- +91-[protected]
E-mail:- [protected]@denso.co.in

The printer had print quality problem, the service centre diagnosed with faulty head and cartridge in the month of september 2016. Both the heads and cartridges were replaced by the Raipur Canon service centre and charged INR 9.5K . Immediately post replacement it was found that the vertical alignment was having a problem and it was not getting aligned. The service centre recommended us to replace the encoder disk and strip, which we agreed for and waited for it ( more than a month). Even after replacing the parts the problem remained the same. Finally we were told to replace the carriage unit and also showed inability to provide the spares. So after wasting so much we decided to get the spares from Canon nagpur service centre. We bought the carriage unit for 3K INR and got it installed, but found no change in the problem of vertical alignment. We called the printer to nagpur in the month of nov 2016 and submitted in canon nagpur. We again got the diagnosis/quote to replace the head/cartridge/logic board. Quote value INR 14K app. Now we have already spent 13k with no result again we have been asked to spend another 14K !!!

We have also requested the canon service providers to put in writing about there inability to fix there own product, in vain...

The printer is lying in the Canon nagpur service centre from the month of nov2016 till date of writing this complaint.

Both the Raipur & Nagpur service centre personnel responses were pathetic and when contacted the call centre toll free ([protected]) it was horrendous when i was intimated that the call has been closed and resolution has been provided !!!

With this kind of support and response and feedback received from the market states that Service Dept is letting down such a wonderful brand...

My best wishes to resolve my printer issue at the earliest...

I have complain for repairing of my canon pixma g2000 inkjet printer on 20 december 2016 my ticket id is 20161220/348295.
But still the service engineer was not send by canon company ther service is poor very bad my printer was in warranty period then they gave this service when it was out of warranty then what... So please resolve my problem and try to give best service to customers thank you.

I am logging this compliant w. R. T call id 1600000

I have given my canon camera for repair on 17th december 16. I called the customer care on 26th december and i was assured a urgent call back as there's no direct contact with the service centre. I am being harresed no end by canon india. They are making the customer pay through there nose by charging minimum rs250 for showing the equipment and minimum rs 2800 if the equipment is serviced. So i am not getting anything for free and have a right to timely response and service as am paying for it. Till this moment i have not received any call from him. On 27th i visited the centre on barakhamba road to know to my surprise that they have no update due to shifting of facility to noida. While this is none of my concern. Met pawan over there and told her that i need the camera today as i have to travel. She called and took conformation of repair on 27th with delivery on 28th. I called cc no. To confirm the pick up but they have no update. Same story of assuring of call back in 24hr. My complaint is why did i not hear from canon for 7 working days on the status of complaint. I am going to file a case in consumer court. Am going to there centre in cp just to check the status. What an harassment!

I have purchase canon g2000 product at 12/03/2016 engg will come first time and says rat is cut the wire of scanner you need to pay but there is no any place to enter rat at scanner part.
I say that if you give me company bill i will pay u for this so that he will not visit at my place to repair my printer and he is also not complains to company and when i call back to gorakhpur service center he says there is no any policy to repair rat damaged printer you need to pay me money i will repair desperately.
I said to him i will go to consumer court because canon toll free call attend officer is not doing something.
Then i think firstly i should call to canon., so i did a phone call to canon any complaint about this matter then call attender told me engg will come with you within 24 hours.
When no any engg come to my center then i call again to canon then call representative said to me engg send review for closing case and said that printer repaired at local place and case will closed.
Therefore i request to canon india please share review copy signed issue by customer (Me) at my mail id [protected]@outlook.in

Regards
Amit kumar tiwari
[protected]
Printer s. N.- kkeg15891

I have registered a complaint for Canon Laser Printer LBP 2900 B
Dear MR. SHRAVAN

The Ticket ID. of your LASER PRINTERS [LP] model no. LBP2900B bearing serial no NAQA479580 is CSP/20161215/343195. Pls use this Ticket ID. your future reference. For Further Enquiries, you can always contact at Canons toll free no. [protected], [protected].

Regards
Canon

till Wednesday 21/12/2106 18:09 no one has attended the call. now no option is left I have to get it repaired and send the bill to canon India to reimburse the money and also I have lost my business for last 6 days

I have made a complaint regarding repairing of my canon printer model MF-4550D, Sr. No. HBD13550 on 08.10.2016 at 02.40 P.M. In response to this, an engineer Sh. Rishab belong to M/s TEZ-X Automation, Nehru Place, Delhi attended the complaint and replace two parts of computer i.e. fixing and power supply and charged amount of Rs. 7753/- for parts including service charges. He has given his O.k report regarding printer without taking a single print from machine. The machine is still not in working condition.
I made another complaint vide ID No. CSP/20161125/324971 dated 21.11.2016 but remain unattended till date. Further, I contacted to Sh. Malik, head of M/s TEZ-X Automation, Nehru Place, Delhi and informed all the things happened. He further sent the same engineer Sh. Rishab who told that a further part costing to Rs. 8000/- approx. has to be charge for repairing your printer. For which I have refused reason being the cost of repair i.e. 7753 + 8000 = 15753 is more than the cost of the printer. In these circumstances no body can allow to repair the machine on such a huge cost which is more than cost of machine.
I further contacted to Sh. Malik and request him to take back the parts installed in my machine as the same is not used by me and not useful to me as the machine is not in working condition. I am not in position to further invest Rs. 8000 to repair this old machine reasons given above. Mr. Malik has categorically denied to take the parts back in any case.

In view of the above, you are requested to consider my case and direct Mr. Malik owner of M/s TEZ-X Automation, Nehru Place, Delhi to take back parts.

Dear Sir,
I called up the canon care land line no[protected] a lady picks up the phone and when i told her about raising a service request she started abusing me without even knowing my name or whether i am a customer, she thought me to be someone from computer repair service and started using bad words, even after confirming that what she was thinking was wrong but she does'nt stops infact started shouting like mad
i request to take action against such illiterate people who dont have manners and respect as to how to speak to a customer

Thank you
AZIZ ( [protected])

Dear madam/sir,
I have purchased canon eos 700d dslr camera on 18 oct 2016 from amazon.in, invoice d1fki90gn (Invoice number: tg-hyd[protected]. The camera was delivered by capital photo services private limited, sy nos.241-244, 275-284, penjerla (V), kootur (M), mahabubnagar dist. Hyderabad-509228. I have tested camera with lens 18-55mm and i fount it satisfactory. However, when i used camera on 30th oct 2016 with lens 55-250 mm i observed some focus issue, then i contacted amazon for return on 01 november 2016 but they refused to return as the time of return was only 10 days. Amazon suggested us to contact service centre. I given the lens to service centre on 5th november, 2016, cd:[protected] they accepted the lens but refused to replace it. Service centre has refused to replace it and stressing me to accept repaired lens.
Canon is a esteemed company this type of service of giving defective product and refusing it replace it with new one was not accepted from canon. I request you to kindly replace it with new lens.
Yours truly,

Ashok jadav,
11 ramkumar jagerdev chawl,
Behind kaju pada police station,
Sudham nagar, kaju pada road, borivali east,
Mumbai, maharashtra-400066, india.

I am Mr Krishna Chandrakant Birmole, Assistant Exective Engineer, CIDCO Ltd (City Development Authority of Navi Mumbai). I have Purchased 8 Nos Canon IXUS 180 Model Digicam for our official use, that are be used by our Sanitary Officer for clicking on site work Photographs. I have made the purchase from ALFA Store, Irla, Mumbai. My present requirement being my staff of sanitary Inspector need a Demo for operating these cameras. I was guided by your call centre madam on [protected] that I approach your Showroom at 1st foor, inorbit Mall, Vashi, sector 30A, Navi Mumbai,[protected], which the closet showroom from our workoffice. I called up the showroom on 8/11/2016 and the phone was attended by store manager (Shri Ketan), on my giving the brief of my requirement, he promised that he would call back and inform me about the subject matter. I did not receive any call there after, hence I called back again on 09/11/2016 to enquiry about the status of my demo requirement, the Phone was received by General Manager (Shri Uday), and he has informed me that they would not be able to arrange for the Demo as the Cameras were not purchased from their showroom. This seems ridiculous. The demo for your product deined by your showroom is completly unacceptable.
My firm through me has made a purchase of more than Rs:50000.00 and your representative denying a demo is objectionable. I hope the matter would be looked into on urgent basis as our work and report from site is getting hindered. Please note that there are 8 Cameras purchased and there are 16 persons who shall handle them so the demo required is for 16 persons.
Our office is located at 1st Floor (Office of Executive Engineer-Solid Waste Management), CIDCO office, Sector 4, Kharghar, Navi Mumbai.
Hoping an early action in this regard

Warm Regards,
KRISHNA C BIRMOLE,
Assistant Executive Engineer (SWM/KHR),
Cell No [protected]

Sir,
I have purchased Canon 700D camera on 17 the October 2016 .while I try to register on Canon edge for product warranty and to get free tutorial for photography which is mentioned in the package . But till the date i have not able to register with the site . The link for login shows some error of Java code . I have mailed to [protected]@canon.co.in and there is no further action from their side . I request to take immediate action against this issue .

Thanking you
JINU.G

Mere printer me E201 ka eror aa rha tha maine service center(.The peripheral services s.p verma road patna.Bihar) me[protected] ko banne ke liye diya ..printer ko service center me banya gya jiska charge 3730 rupay kiya gya..mere printer 10 din hi chala or fir se same problem hone lga..maine fir se service center me printer diya.fir se printer banakar diya service center wala ne .2 din baad fir se same prlm aa rha..service center walo ne bola hai fir se paisa dekar banwana hoga..mujhe ye smjh nhi aa rha 1 hi prlm ke liye kitni baar paisa dena hoga..ya fir service center wale sahi se printer nhi bante..jo parts ke liye paise lete hai..wo acha wala lagate hi nhi.tavi to itni jaldi same prlm aa rha..mera printer Mf 3010 serial number wcm13054 hai..sir i requested ki jaldi hi koi responce diya jaye.my mob no-[protected]

I have brought new Canon 1300D DSLR fron flipkart but later on I found some technical glitch in the eye piece of DSLR as digits are not coming completely on the bottom of eye piece, itz not even 20 days but neither flipkart nor Canon are responsing over it.
I have not even started using it actually but facing the issue and when contacted Canon service centre in Delhi they are not even that technically skilled to get the issue.
They are saying that they will open the very new device to check.

Itz not fair, very ill response from both flipkart and canon and they are opening my new device which I brought for about 30000.

please suggest and support

I purchased canon printer kjwb 12161 on 03.09.2016 but got error while installing the same. On my complaint your machenic came and said that scanner is defective and needs to be replaced. I request you to please replace this defective set by a new one. The complete set may please be urgently changed. I purchased this printer for some urgent work. Dr. A. P. Verma patna