Canon India Complaints & Reviews

I have purchase canon g2000 product at 12/03/2016 engg will come first time and says rat is cut the wire of scanner you need to pay but there is no any place to enter rat at scanner part.
I say that if you give me company bill i will pay u for this so that he will not visit at my place to repair my printer and he is also not complains to company and when i call back to gorakhpur service center he says there is no any policy to repair rat damaged printer you need to pay me money i will repair desperately.
I said to him i will go to consumer court because canon toll free call attend officer is not doing something.
Then i think firstly i should call to canon., so i did a phone call to canon any complaint about this matter then call attender told me engg will come with you within 24 hours.
When no any engg come to my center then i call again to canon then call representative said to me engg send review for closing case and said that printer repaired at local place and case will closed.
Therefore i request to canon india please share review copy signed issue by customer (Me) at my mail id [protected]@outlook.in

Regards
Amit kumar tiwari
[protected]
Printer s. N.- kkeg15891

I have registered a complaint for Canon Laser Printer LBP 2900 B
Dear MR. SHRAVAN

The Ticket ID. of your LASER PRINTERS [LP] model no. LBP2900B bearing serial no NAQA479580 is CSP/20161215/343195. Pls use this Ticket ID. your future reference. For Further Enquiries, you can always contact at Canons toll free no. [protected], [protected].

Regards
Canon

till Wednesday 21/12/2106 18:09 no one has attended the call. now no option is left I have to get it repaired and send the bill to canon India to reimburse the money and also I have lost my business for last 6 days

I have made a complaint regarding repairing of my canon printer model MF-4550D, Sr. No. HBD13550 on 08.10.2016 at 02.40 P.M. In response to this, an engineer Sh. Rishab belong to M/s TEZ-X Automation, Nehru Place, Delhi attended the complaint and replace two parts of computer i.e. fixing and power supply and charged amount of Rs. 7753/- for parts including service charges. He has given his O.k report regarding printer without taking a single print from machine. The machine is still not in working condition.
I made another complaint vide ID No. CSP/20161125/324971 dated 21.11.2016 but remain unattended till date. Further, I contacted to Sh. Malik, head of M/s TEZ-X Automation, Nehru Place, Delhi and informed all the things happened. He further sent the same engineer Sh. Rishab who told that a further part costing to Rs. 8000/- approx. has to be charge for repairing your printer. For which I have refused reason being the cost of repair i.e. 7753 + 8000 = 15753 is more than the cost of the printer. In these circumstances no body can allow to repair the machine on such a huge cost which is more than cost of machine.
I further contacted to Sh. Malik and request him to take back the parts installed in my machine as the same is not used by me and not useful to me as the machine is not in working condition. I am not in position to further invest Rs. 8000 to repair this old machine reasons given above. Mr. Malik has categorically denied to take the parts back in any case.

In view of the above, you are requested to consider my case and direct Mr. Malik owner of M/s TEZ-X Automation, Nehru Place, Delhi to take back parts.

Dear Sir,
I called up the canon care land line no[protected] a lady picks up the phone and when i told her about raising a service request she started abusing me without even knowing my name or whether i am a customer, she thought me to be someone from computer repair service and started using bad words, even after confirming that what she was thinking was wrong but she does'nt stops infact started shouting like mad
i request to take action against such illiterate people who dont have manners and respect as to how to speak to a customer

Thank you
AZIZ ( [protected])

It is very disappointing to know that in duplex printing...back side of page get printed upside down.
Yesterday only I purchased this product looking at the highly developed country's famous brand cannon. What to do now?
I can not print my project document in duplex. Please resolve this issue immediately. Is this a manufacturing/technical defect product which I purchased?...

Dear madam/sir,
I have purchased canon eos 700d dslr camera on 18 oct 2016 from amazon.in, invoice d1fki90gn (Invoice number: tg-hyd[protected]. The camera was delivered by capital photo services private limited, sy nos.241-244, 275-284, penjerla (V), kootur (M), mahabubnagar dist. Hyderabad-509228. I have tested camera with lens 18-55mm and i fount it satisfactory. However, when i used camera on 30th oct 2016 with lens 55-250 mm i observed some focus issue, then i contacted amazon for return on 01 november 2016 but they refused to return as the time of return was only 10 days. Amazon suggested us to contact service centre. I given the lens to service centre on 5th november, 2016, cd:[protected] they accepted the lens but refused to replace it. Service centre has refused to replace it and stressing me to accept repaired lens.
Canon is a esteemed company this type of service of giving defective product and refusing it replace it with new one was not accepted from canon. I request you to kindly replace it with new lens.
Yours truly,

Ashok jadav,
11 ramkumar jagerdev chawl,
Behind kaju pada police station,
Sudham nagar, kaju pada road, borivali east,
Mumbai, maharashtra-400066, india.

I am Mr Krishna Chandrakant Birmole, Assistant Exective Engineer, CIDCO Ltd (City Development Authority of Navi Mumbai). I have Purchased 8 Nos Canon IXUS 180 Model Digicam for our official use, that are be used by our Sanitary Officer for clicking on site work Photographs. I have made the purchase from ALFA Store, Irla, Mumbai. My present requirement being my staff of sanitary Inspector need a Demo for operating these cameras. I was guided by your call centre madam on [protected] that I approach your Showroom at 1st foor, inorbit Mall, Vashi, sector 30A, Navi Mumbai,[protected], which the closet showroom from our workoffice. I called up the showroom on 8/11/2016 and the phone was attended by store manager (Shri Ketan), on my giving the brief of my requirement, he promised that he would call back and inform me about the subject matter. I did not receive any call there after, hence I called back again on 09/11/2016 to enquiry about the status of my demo requirement, the Phone was received by General Manager (Shri Uday), and he has informed me that they would not be able to arrange for the Demo as the Cameras were not purchased from their showroom. This seems ridiculous. The demo for your product deined by your showroom is completly unacceptable.
My firm through me has made a purchase of more than Rs:50000.00 and your representative denying a demo is objectionable. I hope the matter would be looked into on urgent basis as our work and report from site is getting hindered. Please note that there are 8 Cameras purchased and there are 16 persons who shall handle them so the demo required is for 16 persons.
Our office is located at 1st Floor (Office of Executive Engineer-Solid Waste Management), CIDCO office, Sector 4, Kharghar, Navi Mumbai.
Hoping an early action in this regard

Warm Regards,
KRISHNA C BIRMOLE,
Assistant Executive Engineer (SWM/KHR),
Cell No [protected]

Sir,
I have purchased Canon 700D camera on 17 the October 2016 .while I try to register on Canon edge for product warranty and to get free tutorial for photography which is mentioned in the package . But till the date i have not able to register with the site . The link for login shows some error of Java code . I have mailed to [protected]@canon.co.in and there is no further action from their side . I request to take immediate action against this issue .

Thanking you
JINU.G

Mere printer me E201 ka eror aa rha tha maine service center(.The peripheral services s.p verma road patna.Bihar) me[protected] ko banne ke liye diya ..printer ko service center me banya gya jiska charge 3730 rupay kiya gya..mere printer 10 din hi chala or fir se same problem hone lga..maine fir se service center me printer diya.fir se printer banakar diya service center wala ne .2 din baad fir se same prlm aa rha..service center walo ne bola hai fir se paisa dekar banwana hoga..mujhe ye smjh nhi aa rha 1 hi prlm ke liye kitni baar paisa dena hoga..ya fir service center wale sahi se printer nhi bante..jo parts ke liye paise lete hai..wo acha wala lagate hi nhi.tavi to itni jaldi same prlm aa rha..mera printer Mf 3010 serial number wcm13054 hai..sir i requested ki jaldi hi koi responce diya jaye.my mob no-[protected]

I have brought new Canon 1300D DSLR fron flipkart but later on I found some technical glitch in the eye piece of DSLR as digits are not coming completely on the bottom of eye piece, itz not even 20 days but neither flipkart nor Canon are responsing over it.
I have not even started using it actually but facing the issue and when contacted Canon service centre in Delhi they are not even that technically skilled to get the issue.
They are saying that they will open the very new device to check.

Itz not fair, very ill response from both flipkart and canon and they are opening my new device which I brought for about 30000.

please suggest and support

I purchased canon printer kjwb 12161 on 03.09.2016 but got error while installing the same. On my complaint your machenic came and said that scanner is defective and needs to be replaced. I request you to please replace this defective set by a new one. The complete set may please be urgently changed. I purchased this printer for some urgent work. Dr. A. P. Verma patna

i had purchased canon g-3000 serial number kkfg02036 on 29/06/16 from a shop at nehru place, new delhi. Canon field executive came at my site and installs the device on 30/06/2016 but it was not properly working since 29/07/2016.

· first i contacted to you again on 01/08/2016, canon executive came and demand raised for color cartridge at canon end.

· on 05/08/2016, the same executive came and replaced cartridge but the problem was still persisting so he again raised demand for cartridge carrying module.

· on 11/08/2016, i contacted to support team. Next day executive again came and replaced the demanded module but the problem did not solved. Demand again raised for main board.

· on 20/08/2016, i contacted to support again, they assured me that someone will contact from their side and will solve the issue.

· on 22/08/2016, again contacted to support but received same above response and as usual nobody had contacted me.

· on 23/08/2016 mr. Rohit (Customer care team) received call. I asked them to forward call to senior authority, then i communicated to mr. Vipin (From senior team) and he assured me to generate the complaint again and solve the issue... But nothing happend so far.

nobody has contacted me so far from canon side.

Thanks

Anil kumar
Phone no [protected]

On 17 Jul, I Ordered Color XL Ink for my All In One Printer Oder No: [protected] I received the order on 30 Jul where the Product was more than 1.5 years old & had a Price printed ?1735 where-in I was charged ? 1990 I raised a Complaint with Infibeam as it was shipped by them, Now after 1 Month & waiting for the replacement I get a call stating that Replacement is not possible & refund will be given. What kind of service are you guys running & what kind of third grade service partner have you tied up with ? I have been very happy with the Printer & the service with which earlier I used to get the Ink earlier.
Plz get this resolved asap I am waiting for the Color Ink to be shipped ASAP & not the refund.
Ashun Sharma
[protected]

Dear sir /madam namaskar,

mene 22/3/2016 ko jain computer sarvice bikaner se ek ink cartridge canon 810 purches ki thi lekin 10-20 print lene ke bad cartridge ne print nahi diya mene turant jain computer se jakar sikayat ki jain computer ne cartridge yeh khakar rakhli ki sarvice centar bhej kar chack karwakar aap ko cartridge badal kar de denge lakin jain computer se kai bar sampark karne koi santosh janak jabab nahi mila he esliye aap se nivedan he ki mari samasiya ka niwar karne ki karpa kare.

Sir, i have bought a printer last year. It worked for few months and then it was not working. I had ordered it online from snapdeal. Com. I tried to contact the seller but couldn't contact him. So before 5-6 months i tried to contact canon company. I told them the issue. They sent a man. When he came and checked printer he said nothing can happen of it. Please show me some way. I request you to do it as fast as possible.

Part of the printer is broken by engineer due to his negligence while doing service of the printer, now the service provider of the company is asking for the charges of that part. Even after 5 days the printer is in faulty conditions (Not working) no one from the company is ready to listen.
Engineer who came to repair said we will charge for that part or you do your complaint we are not responsibble for any kind of breakage.
Request you to kindly get the problem sorted asap.

Complaint date : 21-07-16
Complaint no : csp/20160721/200791
Printer no : ljda16905

Thanking you
Jayant verma
+91-[protected]

Hello i am asheesh sharma, my printer serial no is kkeg21344
Model - canon g2000
I buy it two months before and i called in castumer care and they promise me to solve my problem in 48 hrs but after 3 days no solution provide by their side as they promise me to provide a engineer, i really disappointment that a big company like canon do that, i again request to canon india to please solve my problem as soon as possible, please be mind give best service after sold item.

Since this printer has been purchased there is shortage of consumables for the same. even now its more than 2 months the consumables are not available with any dealers. all the dealers have to say is that the consumables are not available with canon india itself. it feels like its been a huge mistake by buying this printer. if this is the case than i request canon to refund me for the amount of the printer.

Following mails clearly state my problem. I reached out to canon (They replied once) but my last mail has not been responded for over one month. When i tweeted, they said they would respond but not any response yet!

Mail 1 - may 23
Dear sankar,

I am disheartened by the overall experience (Worse than i could ever imagine) of repair of camera. I would like to bring to your notice the following points which have led to this experience:

1. Following is the summary of my problem as explained in the mail earlier too:
"i was inserting the card and it somehow was jumping back. I thought it might be a lock problem with sd card and checked it once and tried to press it 1-2 times. When it did not go in i took a torch to look in; to my utter horror, the lock on one of the sides had broken and fallen inside.
Since this is a wi-fi based camera, i have hardly taken out the the card for 5-7 times since purchase; which means the breakage of lock was a mere manufacturing defect and as a patron of canon i should not be wrongfully charged approx rs 13 k. Specially so when this is a manufacturing defect."

2. During our telecon, you said in a very harsh tone that "you have used camera for an year and now you are saying that this is a manufacturing problem is not acceptable". This you told even after i having told you that i have hardly used the sd card slot as camera has wifi; moreover the camera is not an year old but 7 months only!

3. I was taken aback when you said that you will offer a discount and reduced the cost to 11416 from 12294 (Huge discount i must say; and to offer this you wasted another precious 3-4 days!)

4. When i asked how to make payment, your personnel told me that i can go and pay by card or cash at the collection centre in raipur (Where i had given my camera). Horror came to life when your authorized cannon showroom charged me an extra 2.25% on the whole amount if i wanted to make payment by card. When i confronted that law does not allow anyone to charge extra on cc payments, he told me "do whatever you want to i will not take payment by card, bring cash and take your camera or forget about the camera" he also told me that if i want to complain to cannon, i can do so but he will not take card payment. When i understood that my camera may get stuck with the showroom and the way he was talking he can even damage the camera, i asked him the real problem. He told me the technical reason which i found to be correct. He told me that canon bills in customer name and not in the franchisee name hence it throws in complex taxation issues. He finally agreed to take my card and asked me to pay 2.25% in cash ; as i was worried about my camera i ended up paying as he wanted!

With the above points in mind i am writing this mail to you in ultimate frustration and want you to escalate this case to your seniors.In case i do not receive resolution from your side within 5 days, i will take to other means such as social media to atleast make my loved ones agree about the cheating that is taking place in name of warranty.

With the kind of perception i held for canon (Which stands broken as of now), i expect a timely recourse would be taken to resolve my issue.

Regards
Pranshu gupta
+91-[protected]

_

Mail 2 may 24th

Dear mr. Pranshu


Greetings!!


With reference the trail mail regarding your camera model-eos 70d repairs for the sd card slot issue, i once again reiterate it’s not a manufacturing defect as you have claimed, rather some accidental damage that could have happened at your end while inserting the card.


Regarding the payments terms it was also updated to you from master service center that it should be either in cash / dd. At our camera collection points. As far as the 2.25% card charges is concerned, the same has been verified at our end, & it’s a nominal transaction charges levied by merchant banks & even irctc also charges when payment is done through cc.


My apologies for any inconvenience caused to you in this regard, and we thank you for the feedback given and take in a constructive way which would be useful to fill in our area of improvement and to provide much better service in the long run.


Best regards

P. K. Sankar iyer

Msc - manager. (Camera - div)


Canon india pvt. Ltd.

Market engineering division.

5th floor, natraj rustomjee bldg.

194, junction of western express highway

Andheri - kurla rd, andheri - east

Mumbai - 400069.

Tel[protected]. (Dir). 67145000

E-mail:- sankar. [protected]@canon.Co.In

Website:- www. Canon.Co.In

_

Mail 3 - may 25th (Not responded yet)

Dear sankar

Iam very thankful for for your quick reply (Although a stupid and shallow one)

Please refer to the following notification fo rbi dated 17 september 2013:

https://m. Rbi.Org.In/scripts/notificationuser. Aspx? Id=8461&mode=0

Excerpt from notification for your reference:
"4. Levying fees on debit card transactions by merchants - there are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments."

Again for your clarity kindly nlte the following:
1. I very politely wanted to bring to your notice that the fault was under warranty and you have wrongly claimed it to be a damage
2. That apart you have serious tax related malpractices taking place within your system and that of your franchise network
3. My motive of last mail was to bring all this to your kind notice but it seems you do not want to uunderstand the reality and instead reply with your shallow understanding about the subject
4. I wasn't planning earlier but nkw i would take the following actions:
4. A. Will present the case to banking ombudsman and rbi against the extra charges by your service centre
4. B. Will send an appeal to tax authorities (Commercial tax) in particular, about the malpractice of billing the customer and collection of funds by anlther entity which throws serious tax malpractice concerns about canon
4. C. File a case in consumer court at the earliest
4. D. Ask all of my friends and family not to take ro brand canon whenever they ask for my advise on camera and as a matter of warning inform them through socia media

Thanks again for a response full of arrogance which has inspired me to take the above listed actions

Regards
Pranshu
[protected]

I bought canon multifunction printer pixma mg2570s from bharti it world, 88/2, ashok tower, s. P. Road bangalore - 560002, phone - [protected] on 17th june 2016. The price the dealer charged was 5500rs + 14% vat. On checking the price on canon website, i found that it is 3650 inclusive of all taxes. There is not price mentioned on the printer box. I would request you to help me getting the excess amount refunded.