Canon India Complaints & Reviews

Dear Sir/Madam

my brother-Vikas Drall ([protected],[protected])ordered a Canon 4-in one printer through starcj.we have got the order but for getting logitech speakers along with the printer as per the scheme, we had to register with canon website.but we faced some problems in the same.also, no time limit for the registration was mentioned to us through any means.even the customer care number ([protected])was not in use,not even today.i got a new number and Mr. Khalid told me that now i can not register for the said speakers.even star cj customer care told me that the abovementioned canon customer care no. is not responding....it has been whole day i am facing problems and nobody is interested enough to entertain me...it will leave me with a negative impression for Canon as well as Starcj....what should i do to get my Logitech speakers...pls let me know at earliest...
I am also attaching a copy of Retail Invoice along with this complaint.

In hope for a positive and early response.

Thanking you

Seema
[protected]@rediffmail.com

AME 16.AUGUST 2012 CRYSTAL TECHNOLOGIES, COOCHBEHAR,THAKA AKTE CANON PRINTER KENE. 25 AUGUST THAKA USE SURU KORE. 28 SEPTEMBER PRINTERTE KHARAB HOYA JAY. AME COMPLAIN KORE (COMPLAIN NO = 579799 ). 30.10.2012 TA PRINTER TE THEK HOYA AMAR KACHA ASA.TEST KORA DAKHA PRINT VALO HOCHA NA. ABAR COMPLAIN KORE (COMPLAIN NO = 607055). PRINTER AKHONO VALO HOY NE .

Sir,
This is for your kind information and necessary action that i had purchased a Digital cameraaa (CANNON-SX50HS) from EZONE SILIGURI, COSMOS MALL, SILIGURI on 21st October 2012 at around 1.20 pm, vide cash memo no- 0002458, while taking it out from the provided case I found that the cover(housing of lens) above the lens detached and came to my hand, I thought it was built so, but later I recognised that the housing was broken, I took the same to EZONE and put the matter in front of the concerned sales representative Mr. Sumit kundu, He after examining the same told that the housing is attached with some glue and the same is removed due to some problem with the glue, He then told that the same may be mended by fixing with some glue. And when i opposed and demended for a return, He in return told that he is helpless as his Boss is in leave and told me to come on 26/10/12 , while visiting EZONE on 26/10/12 Mr. Tamal Ghosh (CSA) AND Mr. Rashmi Ranjan Dash(SM) abused us(as if it was planned) saying we had intentionally broke the same and they have video footage of delivering the same by giving proper demo and examine. But while demanding for the video footage they were unable to show any thing. Rather while asking for the details of breakage they were unable to give any details about fixing with glue nor they were able to show any lock breakage, nor they were able to show any document regarding conformation against checked and verified.
On 29/10/12 I lodge a complain at [protected]@ezoneindia.com and at the official site of cannon, there was no response from cannon.
On 2/11/12 I gave a reminder at the same address, then after two days there was a call from the customer care division By Mr. Debashis, asking me to deposit the cameraaa at their service centre siliguri(subham computers), latter on 6/11/12 I deposit the above mentioned cameraaa at the service center, where they issued me a customer service report(call I/D NO-CD[protected] but after two three days there was a call from CANNON asking me to deposit an amount of Rs.315/- (Rs. three hundred fifteen )only as service charge, I went to the service centre to receive my cameraaa but while taking delivery i found that they were delivering me a cameraaa with broken lens cover, while I denied to take the broken cameraa, they have detained the cameraaa once again.
sir, I am suffering from the fast day of purchase of the above mentioned cameraaa, I therefore request you to kindly arrange to necessary action,against this harassment.

GREETINGS,
SIR I HAD GIVEN MY CAMERA (CANON PS A3300 IS) FOR REPAIR TO BHAVI ELECTRONICS SITUATED IN AHMEDABAD AS ONLY AUTHORISED SERVICE STATION, MY CAMERA IS ALREADY IN WARRANTY,AND ITS HAVING SIMPLE LENS SHUTTER PROBLEM, WHICH WAS TO BE SOLVED BY RESETING CAMERA,THEN ALSO THE SALES EXECUTIVE WANT TO SUCK MONEY FROM ME,AND WHEN I ASKED QUESTIONS SHE REPLIED ME IN VERY HARSH AND RUDE WAY, WHICH IS JUST UNFAIR, PLEASE HELP ME TO GET MY CAMERA REPAIRED WITH WARRANTY FACILITY,
BHAVI ELECTRONICS
101,SHIVALIK-10,
NR.GRAND MALL,
AMBAWADI
AHMEDABAD.
PH[protected]
JOB SHEET CALL ID:CD[protected],
CALL DATE :20/11/2012.
THANKING YOU,
DINESH ROHRA.

dear sir,Please I requested to your kind self, a direction may very kindly be issued to the star cj to deliver the logitech speaker within 7 days to me on the above noted address. My order no.Was [protected] whcih was registered with star cj already. They have only send me cannon printer mp287 sonu kumar my number is [protected] plz sir sooon send my gift

Dear canon service---very bad

I have given Canon LBP2900 printer with no power problem they have solved the problem in 45 days after that different problems are coming in the printer they don't know how to handle the printers.

this is happened for me for three more printers i, e i will give with one problem after repair for one month the other problems were coming in printer

we are sorry to say the service provided by canon care center for printers at Address: Eshaque estates, shop number 12 and 13 lower ground floor, MG road, , Secunderabad, Andhra Pradesh[protected]INDIA is very poor and very bad.please do the needful for us.

This kind of response from CANON will definitely discourage us in selling CANON PRODUCTS and moving away business to other vendors. Please do the needful.


kondaiah

First i am getting shocked because Generally to get service in warranty we need to submit the proof of Purchase of Machine where as here canon service center are demanding me and also forcing me to purchase canon cartridge then only they are ready to service in warranty.

and also we should not refill the print cartridge and also you need to show purchase invoice of new catridge

so DO NOT PURCHASE CANON PRODUCTS THEY ARE VERY POOR IN SERVICE UNDER WARRANTY

I Ordered a Digital camera on yebhi.com on 27-Jul-2012 that costs around 11600. But cancelled the order because they are not able to deliver in time. After cancellation they converted the amount into voucher instead of returning money back. Once you pay money you will never get back the money. You have to buy something else if you cancel the order and yebhi.com doesnt have many products. Most of the times they wont dispatch you in time.

Please I requested to your kind self, a direction may very kindly be issued to the star cj to deliver the logitech speaker within 7 days to me on the above noted address. My order no.Was [protected] whcih was registered with star cj already. They have only send me cannon printer mp287 and a polo watch which is also not branded as shown in the tv show
I have not received speaker whch is shown in star cj in tv add.please send me immediately on Register address of order no.[protected] which is already you have given at the time of order please consider my request argent.

We Have Purchased So Many Printers From R G Infotech,CB-158/4 RING ROADNARAINAN.DELHI-28. We are facing so many problems with the printer model Cannon LBP 3300 . While giving print command it shows out of paper, the printer properties needs to be changed again & again . Plz Resolve the problems

Hello
My name is Ashish patel and I m from Florida USA.

I came to India for marriage in Nov - Dec 2011. For marriage video and photo I gave a contract to Canon video lab, kalol, gandhinagar ( Mr raju patel / shailesh parsley ). We decide Rs. 75,000.00 for all. We set a time limit becoz my family have to come back to USA. In this period they didn't provide us a photo album and made a promise to courier without cost. So, my father paid all money to them Rs. 71,000.00 ( instead of Rs. 75,000.00 becoz they didn't gave a small album and master copy of photos). As per Rajubhai he will send a courier of reception photo album. But now after my family came in USA they ask money for courier. Rs 5,700.00
They told us like that pay money first and then after he will dispatch photo albums. How can I trust on him ? What will happen if he say not to courier after receiving money ? They are not picking up our phone calls.

I want to file a complaint against him. I have a another NRI family who had a same problem against them.
They are cheating NRI people by this way.
I appreciative if you take any step against them .
Studio address : Raju patel / Shailesh patel
Canon video lab,
Panchratna complex,
Vepari jin,
Kalol , gandhinagar
Phone no. [protected]

I Sudipto Bhowmick purchased a Xerox machine (model: image runner 2520). At the time of purchasing the service provider of Canon said that they will come and read the meter every month and the bill will be based on that reading. They will cut 41 paisa per page, which includes toner and spare parts. But they don’t come for checking meter only if there is some problem in the machine they come for that and that time only they check the meter. Either wise they call and ask how much is the reading? The last bill they send was very high. Our meter itself is not showing so much reading. They are saying that they have taken the average and did the bill. We requested that so high bill is not possible for that they can come and check the reading. But they are claiming that they have done the accurate billing. In spite they are forcing to pay the bill. Now we are not in the position of paying so high bill.
Please take necessary action against them.

Sudipto Bhowmick
C/W-20 Rabindranagar
Kolkata – 700018

Mobile : [protected]

Dear sir,
I have been deceited threw internet to by the Canon Eos 7D SLR Digital Camera with 18-135mm Is Lens‏‏ from oriyeye shop
I have paid till now a huge sum of money , i can send you the story and all documents you need , but i need to know if you are intersted and you can help.
waiting for your reply

hI ,
My name is Renzin & im from India.
I have bought a Canon 50D dslr camera from UAE about 2 years back.
I just love my Canon 50D & it gives me very good result when i click.
but recently camera shows an error message when i tried taking photos in "LANDSCAPE & MANUAL" Mode. Below given the error message that i'm getting.

ERR 01
COMMUNICATION BETWEEN THE CAMERA AND LENS IS FAULTY.
CLEAN THE LENS CONTACTS.


This is the error message i'm getting.
Somebody please help me to understand what exactly the problem,so that i can tell this in service centre. Otherwise people sitting here in service centre will say something and they will charge more money.

Looking forward for your valuable response.

Thanking you.

regards,
Renzin

DEAR SIR, I HAVE RECEIVED M 287 CANNON FAULTY PRINTER . CANNON ENGINEER FAULT IS P 2. WILL GIVE REPLACEMENT BUT THEY WANT BILL COPY INDICATING PRINTER MODEL & SERIAL NO. MY BILL COPY HAS TAKEN BACK BY YOUR COURIER FROM ME .I HAVE REQUESTED ON PHONE MO. [protected] ABOUT SOFT COPY OF BILL SO I CAN SEND TO CANNON ENGINEER TO EXPEDITE DELIVERY OF NEW PRINTER. BUT TILL NOW THEY HAVE NOT SEND THE SAME.

KINDLY ARRANGE TO SEND ME SOFT COPY OBILL NO.[protected] DTD- 28/05/2012 & ORDER NO. [protected]

MY EMAIL ADDRESS IS ----- [protected]@yahoo.com

SUBHASH SONAWANE

[protected]

I have been sold a laser printer make-canon, model-LBP3108B which has been outdated and has been discontinued by the company since 2010. It is expected that when somebody is buying a product from a company outlet one will get latest model and not a model which has been discontinued by the company. this printer was a little cheaper than LBP2900B and i was told that 3108 is nearly the same as 2900B except that 2900B prints more pages than 3108 and that 3108 is a little faster.

I did not know that 3108 has been discontinued . it is unfair and cheating to keep outdated product at the counter in a company outlet. I would not have minded and complained if i had been cheated by some roadside vendor or some other shop at nehru place, but one expects fair dealing at the company outlets. this product is not there on the shelves of any other cannon outlet at gurgaon, new delhi and it is not there on the company website even. i later checked the carton label which says that it was imported way back in 2010!

i want this printer to be replaced by the latest model 2900B . and the product should be changed on site.
i purchased the printer on 05 may 2012 from challanger computers Ltd(NP), Nehru Place,New Delhi and invoice number is CCL/12-13/R1401 and mode of payment was cash.

Sir,

We have purchased a new printer before 1 week in Canon company but printer not working properly.
We registered a complaint No.482080 on dated[protected] but The Canon company is not giving
any kind of response against the complaint.

my canon camera got not working due to lens error having its lens out in even in OFF condition.
i submit it to a service center at gorakhpur who send it to gurgaon to check it.
3 to 4 days ago when i called at service center(gorakhpur) they said camera lens is damage & it will take Rs. 6369/-
then i wrote a mail at canon website and they reply with two photographs of mine camera damaged kens and missing upper part of lens.
i had not submitted it to in this condition.
in his receipt of customer copy he also wrote lens error as a problem.
what can i do now?

Hi,

My Name is sambhaji sirsath. Recently i purchased a Canon mp 287 printer from Star Cj included a Anti virous & 1000 Rupees gift voucher of an unknown Brand as a Gift. Somehow from the very first day theAnti virous is not Recived have call Star CJ for the same but all i have got is just a harrasment. Everytime whenever i call their customer care executives they used to say that they will do that same. And one of the exec said in a very cheap lang ” Free mein aur kya maharaja mixer grinder loge?”



I never asker star CJ to provide gift hampers but i[censored] are representing something on a National TV. You shouldnt behave like this. This is the way u r treating Customers. Since i have not received any call from their side. What do i do. Plz suggest.

Instead of getting an apology or a service call from the company i am receiving threatning call from them. saying that do whatever u want we will not do anything.

Provide a solution for this pathetic Product.
sambhaji sirsath
+91 [protected]

MNM Trading Solutions Pvt. Ltd. Complaints & Reviews - Did not receive any gift kit along with the Printer, Item No. - MP287 Printer Roi
View all MNM Trading Solutions Pvt. Ltd. complaints
MNM Trading Solutions Pvt. Ltd.

Location: India


Did not receive any gift kit along with the Printer, Item No. - MP287 Printer
Dear Sir/Madam


Order no:[protected]
Invoice no:[protected]
Date:15/11/2011
Docket no - I00051813
Item Code - 104503 (Colour - Black)

This is to inform you that, I had placed an order for Canon MP 287 Printer. With in a day I received the parcel but as i told by Seller (STAR CJ) that you will get free gift kit along with the Cannon Printer such as Wrist Watch, but i did not received any parcel in the box. I asked courier guy but they did not reply me....

Request you to pls look at this issue as soon as possible....
Awaiting for your positive reply

Yours faithfully
Devendra N. Giradkar