Cantabil — Defective item and negligence of duty and poor response by team

Address:

New Delhi, Delhi

I purchased a trouser from a showroom in delhi. But after first wash the color of the trouser got fainted and was not in a wearable condition. I contacted the show room via telephone and they ask me to dispatch the trouser to this address cantabil internation pvt. Ltd. B-47, 1st floor, lawrence road, , industrial area new delhi new delhi district delhi india - 110035 i did the same. I dispatched a written complaint letter and my details along with the trouser. I but no response from the company for 2 months.. One day i contacted showroom of cantabil in agra sadar bazar.. They provide me a number to talk with a madam named as miss pinky . I asked her to despatch a trouser to agra cantabil showroom of size 34 or either refund my money. After 1 month she dispatch me a trouser of size 36 that is of no use to me.. This is totally a case of negligence of duty. And making a customer fool