Cantabil — Overcharging on scheme material of "buy 2 get 3rd item free" at Ansal Plaza store, Faridabad

Address:	Faridabad, Haryana, 121006
Website:	cantabil.com

I purchased Six Trousers from Cantabil store at GB-14, Ansal Crown Plaza, Sector 15-A, Faridabad vide Invoice no. VZVZ-0003107 dated 4.3.17 under the scheme " Buy 2 get One Free" on the MRP price tagged on the items. I was told by the Salesman that if you buy any Two items you will get the Third item free of the same or the lowest value amongst the Two items. I agreed and purchased Six trousers, out of which I was supposed to Pay for 4 as per the scheme offered.

Once I completed my payment and received the Invoice, I noticed following anomaly-
1. The Invoice showed a discount scheme of different %ages in different items and not as it was being promoted as "Buy 2 get One Free".
2. The items were charged at MRP ( which includes VAT as per W&M rules) and after discount again VAT of 5.25 % was charged on each item.
3. Logically since the scheme was being promoted on MRP listing as "Buy 2 get One Free", my net amount payable should have been Rs 9096/- after reducing the MRP of Two lowest cost items of Rs. 2299 and Rs 1899 respectively, out of the Total 6 items costing Rs. 13294. But actually I was charged extra VAT amount of Rs. 477.56 and had to pay Rs. 9573.56 instead of Rs.9096.
4. How can the company charge double Tax once you have already charged the customer at MRP which incudes VAT.
5. Either company should promote the scheme as discount scheme on purchase of three items and not as "Buy 2 get One Free" or charge on MRP for 2 items and show the 3rd item ( of either same or lowest price) free in the Invoice itself. You cannot promote a scheme as "Buy 2 get One Free", on MRP and then prepare the Invoice in different fashion and charge VAT twice from the customer.
6. Since the scheme being promoted by the store says "Buy 2 get One Free", I should be refunded my extra VAT amount of Rs.477.56 since it is already included in the MRP's mentioned on each item.
7. Moreover, when I wanted to explain the logic and try to understand from the Salesman at the store about why the billing is being done in wrong fashion when they are promoting the scheme as "Buy 2 get One Free", they were very rude and told me to complain anywhere I want and even approach consumer court if I want and leave the store immediately.
8. Possibly, this will be my last purchase from Cantabil, if my complaint not resolved.
9. All the price Tags mentioning MRP's and the Invoice dated 4.3.17 is enclosed for your reference and perusal.

Regards,

Madhukar Bidani
Mobile- [protected]