Cantabil — product haven't delivered

Address:

New Delhi, Delhi, 110052

Hello,
There was elastic issue in my jegging, black colour which i purchased from your kamla nagar outlet new delhi. The product is your new addition. I went to the store for alteration on 21 jan 2018 and they said they will alter that and return me back within 2-3 days. I went to the store after 4 days they said it's in our head office, i again visited and made number of calls to. On 4 feb 2018 i went to the store, owner sachin yadav said it's delay from our end and we will you give tomorrow i. E 5 feb 2018 by evening. I come to showroom today again but they said store it is still in our head office kindly come after few days.

This is the way you treat your customer?