Capfloat Financial Services Private Limited — Pre closed loan still active in credit score

Address:

New No 3. (Old 211), Gokaldas Platinum, Upper Palace Orchards, Bellary Road, Sadashivnagar Bangalore Bangalore KA 560080 IN

I have taken a loan from capfloat financial ltd through axio app.
The oan taken on 9.may.2022 and preclosed before maturity.

But in my credit score it is still visible as active.please close it as it affect mt score.