Capgemini — Issue Regarding ADAPT Access.

Dear capgemini customer care
I have accepted capgemini loi for senior analyst role and adapt training program has started from 29th dec 2021. I received a mail from capgemini with login credentials for adapt training program. I have started working on modules and wrote the pre assessment test also.But after a week when I tried to login to my adapt account it is showing my account has been inactivated or blocked. Now without my account I cannot complete the adapt training. I don't know the reason why my account is deactivated. I have mailed capgemini adapt team (adapt.[protected]@capgemini.com) continuously but I never got proper response. Please tell me what to now? Who is the right person to ask? Help me by resolving the issue as soon as possible.Thank you in advance.