Capgemini — Non-working product issue

Basically there are few issues: 1. I requested airtel customer care to come and check my home. They didn’t come and in the below mail they are clearly telling it will take some more months to resolve this tower issue. 2. Logically speaking for non-working connection why should I pay for it? Customer support is not agreeing for holding the bill also 3. Also for non-working connection not willing to go ahead return my money also. They are simply telling they can’t refund. 4. I provided them alternate approach of provide me the Broadband connection instead of currently provided non-working one. But customer care is not logical. Could you please help me to resolve this issue and get my money back. We are believing, we will get good support from the service provider who is working from our premises. But there is no support and I lost almost Rs.4558 due to this. Airtel also not providing the support. I already handover my device to Shiva who arranged the connection from our premises. Otherwise please try to stop airtel selling agents from our premises. Many thanks for helping to resolve this issue. Thanks and Regards Subramaniam Gnanasekaran @PMP/@ITIL/Six Sigma Black Belt/Scrum Foundation Senior Manager Capgemini "India" | Bangalore Phone: +[protected] Ext : 8014716 Mobile: + 91 [protected] VOIP :[protected] Ext: 8014716 Email: gnanasekaran.[protected]@capgemini.com From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Friday, August 14, 2015 4:20 PM To: Subramaniam, Gnanasekaran Subject: Re: [|BAL|Ref18815202|] MY 4G CONNECTION IS NOT WORKING PROPERLY REFERENCE NUMBER 63552965 CONNECTION NUMBER [protected] SR63782900 Dear Customer, This is in reference to your email requesting to stop the service on your airtel data card number [protected]. I understand the delay in responding to your email has caused inconvenience to you and I thank you for your patience. Basis our discussion, I would like to inform you as per your request I am going ahead with the cancellation request of your airtel data card number [protected]. The same will be closed by 14th August 2015 The monthly rental would cease from the date the deactivation request is raised (i.e) 14th August 2015. Rental and discount applicable will be calculated on prorate basis. The same would reflect in your next bill due for generation on 23/08/2015. In addition, I would like to inform you that there is no refund of the advance rental amount paid by you. For further queries, please do email. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours: 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely K Jeevan Kumar bharti airtel limited [protected]Original Message[protected] From: gnanasekaran.[protected]@capgemini.com To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@gmail.com Sent: 13/08/2015 11:27:20 AM Subject: RE: [|BAL|Ref18801746|] MY 4G CONNECTION IS NOT WORKING PROPERLY REFERENCE NUMBER 63552965 CONNECTION NUMBER [protected] SR63782900 You are not able to provide the proper connectivity in some are why you are selling the instruments to me. Before selling any product you need to check all this issues. Otherwise convert my connection as Landline. Otherwise I will go to consumer court by today explaining all your mails regarding this below. Also why should I pay for without working network? Any logical reason behind this? Also you people are following just cut and paste procedure. Just check your below mail. You are not even analyzing the real situation. So, many people facing the same kind of issue. You copy pasted your message. This proof is enough for me to go to the consumer court. I am IT guy. I know the process very well. Let us meet in the Consumer court. Thanks and Regards Description: Description: Email_CBE.gifSubramaniam Gnanasekaran @PMP/@ITIL/Six Sigma Black Belt/Scrum Foundation Senior Manager Capgemini "India" | Bangalore Phone: +[protected] Ext : 8014716 Mobile: + 91 [protected] VOIP : [protected] Ext: 8014716 Email: gnanasekaran.[protected]@capgemini.com From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: Wednesday, August 12, 2015 9:45 PM To: Subramaniam, Gnanasekaran Subject: Re: [|BAL|Ref18801746|] MY 4G CONNECTION IS NOT WORKING PROPERLY REFERENCE NUMBER 63552965 CONNECTION NUMBER [protected] SR63782900 Dear Satvinder Surender Singh, This is in reference to your email dated 12th Aug 2015; regarding adjustment of bill amount for your airtel mobile number [protected]. Basis your email; please be informed we understand your concern on connectivity issues seen in your premises. We regret to inform you that we are unable to accommodate your request for further adjustments as usage is seen on your account with respect to services provided. Further, with regard to connectivity issues seen in your premises, we have noted your feedback. However note that as this involves technical survey and up gradation of network, this may take up to several months for us to resolve the issue. As such issues are more location specific, we will not able to reverse usage charges levied on your bill. we appreciate your cooperation in this regard. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mohammad Asim bharti airtel limited [protected]Original Message[protected] From: gnanasekaran.[protected]@capgemini.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 12/08/2015 09:37:38 PM Subject: RE: [|BAL|Ref18788783|] MY 4G CONNECTION IS NOT WORKING PROPERLY REFERENCE NUMBER 63552965 CONNECTION NUMBER [protected] SR63782900 In this case are you planning to provide some discount in the billing? Or planning to transfer the billability start date to till resolution date to some other period? Thanks and Regards Description: De This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. 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