Capgemini — PF withdraw delay

Address:

Capgemini Pune Talwade MIDC A1-Technology park

It has been almost a year I have applied for PF transfer from capgemini account to current employer . They said They have initiated transfer but it didnot seem so. Later I have applied for PF withdrawl which also I didnot get response. There is no phone no to contact. Their email response is very slow.
Employee id: 35631
I need submit of my PF amount to my Bank SBI account