Capgemini — Provident Fund Transfer not completed - Original Annexure K not being shared

Address:

Emerald - 105, Foyer Infinity, Pattandur Agrahara, ITPL Backgate, Opposite to Ganesh Temple, Whitfield, Bangalore, Karnataka-560066

As per Capgemini, they have transferred my Provident fund to my present employer PF which is maintained by EPFO.

I can see the status of the request in the EPFO as completed but the transferred amount is 0. I have checked with the EPFO team and they have told me that this is what they have received from Capgemini and I need to contact Capgemini for an original copy of Annexure K and transaction details.

I have been in touch with the Capgemini retirals team and because I have not been able to get any answers from the team for the last 1 month, I have escalated this to the highest level but I have still not received even an acknowledgment of the complaint and hence I am raising a complaint here.

After numerous follow-ups with the retirals team, I have just received a copy of Annexure K which is not original and doesn't mention anything related to transaction details. I have requested them n number of times to share the original copy of Annexure K but they have been turning a blind eye to my request and they keep on sharing the same Annexure K again which is of no use to the EPFO team as well as my current employer.

I have lately also received one email which mentions cheque number.

Details about the transfer are as below:

Capgemini's PF: PU/PUN/0031643/00E/217744
Linkedin PF (Present employer) : GNGGN[protected]
Complaint/ Communication Number for PF with Capgemini: UXOUT[protected]

Escalation matrix for PF in Capgemini to which I have already dropped an email and I have not got any response. This is as per the mail which I had received from Capgemini mention the escalation matrix

Smruti.[protected]@conneqtcorp.com,
sanjay.[protected]@conneqtcorp.com,
retiralshelpdesk.[protected]@capgemini.com,
narendra.[protected]@capgemini.com

I am also sharing a copy of Annexure K from EPFO which mentions that the amount transferred is 0.

Request you to help me to get my original copy fo Annexure K and the transfer of my PF from Capgemini to my current employer PF. Attaching the screenshots and documents here.

Thanks,
Manik Pandita