Capgemini — unable to transfer pf from previous company to capgemini online

Pf trust number for our capgemini pf account is updated by them in our online epfo profile. Hence we are not able to make transactions online.
I tried doing the same offline but got a mail from epf department saying that offline applications are not accepted by them anymore. Why don't they just make their processes simpler and online. This is wasting a lot of time and efforts.