Card Protection Plan (Cpp) India — Worst Service ever seen and Always False Promise. Biggest cheater

Address:	Bangalore, Karnataka, 560043
Website:	india.cppdirect.com

Hi All

I am member of Card Protection Plan and my Membership ID is IA1417212 .

I took this plan in Dec 2015 and these guys without confirming with me they renewed it again in Dec 2016.I continued with it.

Unfortunately i had Fraud Transaction in feb 2017 on my Kotak Credit Card which was around 9:00 PM

I called them to deactivate the card soon and raised a request. Despite i called them post 20 minutes also they did not bother to block my Card.

I called the Bank myself and Blocked the Card.

The Customer care people working are worst and they are just Hired without nothing as everytime i call each person gives different Process for my Fraud Transaction Claiming.

After 30+ Calls over several day i got to know the Documents needs to submit for Claiming my Fraud Transaction amount. I got it prepared and sent them a soft copy to [protected]@cppindia.com and also posted them the Hard Copy.

Trust me i sent them the soft copy more than 40 times and whenever i call they say did not received please resent.

I tracked my Hardcopy which reached them within 3 days as i got confirmation via SMS. But after 25 Days they confirmed they reeived my Documents. Now they told they will process which was around 1st week of april.

Now i called them after 2 weeks and they say my process is pending and as my ID proof is missing (they never told me to submit this in checklist).

Literally i sent them more than 100 Times for over 2 Months till June 8th and they never received it. whenever i call they say please resent and wait for 48 Hours.

It is first company which does not work under Manager. Whenever i ask for Manager they say, they do not have manager.

After 100 of emails i sent them from my another email and they received it after 1 week. They told it will take 28 Days. Called them multiples times and they say Please wait.

Surprising i got a call from them stating the Claim is approved and money will be transferred in 7 Days.

After every 7 days i call they say they have raised request and please wait for 7 more days. I called them for every 8 Days and same situation. When i recently called on July 6th, now they say now the claim is still in Process(WHAT a Liar).

I was on call with completely worst inexperienced guy called AMIT for more than 2 Hours and he rudely told me he cannot do anything. I asked him to send me email written and anything he just tells they are authorized to do. When i asked for manager he is again telling same story as no Manager, then who the hell is managing these guys.

Iam fed up and wanted help to Sue this company and raise Complaint with Consumer Court.

Please reach out to me on [protected]@yahoo.com