Card Protection Plan (Cpp) India Complaints & Reviews
Card protection comapny tries to renew cpp insurance forcefully
| Address: amritsar |
I am rohit kumar i am member of card protection plan. my member id is IAD208436 .now i do not want membership again .but company call every day to do cpp insurance forcefully and misbehave with me everytime, try to cpp insurance again please resolve this issue immediately
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Post your Comment
Resolved
Resolved
Cancellation payment not refund
My name anupam pundir and my cpp member ship i. D - ia7442372 cancel 11 august 2020 but payment not refund till date plz refund my payment as soon as possible and payment not credit till date in my credit card
Aug 8, 2021
Complaint marked as Resolved View replies
Helpful
Found this helpful?
1 Comment
Post your Comment
| Address: Bangalore, Karnataka, 560043 |
| Website: india.cppdirect.com |
Hi All
I am member of Card Protection Plan and my Membership ID is IA1417212 .
I took this plan in Dec 2015 and these guys without confirming with me they renewed it again in Dec 2016.I continued with it.
Unfortunately i had Fraud Transaction in feb 2017 on my Kotak Credit Card which was around 9:00 PM
I called them to deactivate the card soon and raised a request. Despite i called...
I am member of Card Protection Plan and my Membership ID is IA1417212 .
I took this plan in Dec 2015 and these guys without confirming with me they renewed it again in Dec 2016.I continued with it.
Unfortunately i had Fraud Transaction in feb 2017 on my Kotak Credit Card which was around 9:00 PM
I called them to deactivate the card soon and raised a request. Despite i called...
Helpful
Found this helpful?
Resolved
Resolved
Poor service - no renewal confirmation mail
| Website: india.cppdirect.com |
Hello,
My membership number is ia1000672
I have renewed the membership in january 2017 but have not received renewal kit or confirmation mail till date. I have called the customer support number atleast 5-6 times requesting for renewal kit & the antivirus link. Every time they have said they are sending the link over the mail just after the call & the kit within next 7-10 days. They are not aware why the last time didnot reach me. This continued every time i called them & now almost 6 months have passed by.
Now i am fed up - even wrote a mail to (Cppindia. [protected]@cpp.co. Uk) on 21st may 2017 and not surprisingly i didnot receive any reply. If they are not able to help at least they should have the basic courtesy to confirm the receipt of the mail. Some of my known people are also using your service but this was eye opening for them too. We know doubt what service you will actually provide when we need the card assistance.
So, till the time we are using your service i. E. Next 7 months we wish to get a proper service. So, please send me renewal kit, confirmation mail of my renewal, antivirus link asap.
I doubt whether they have renewed me or just charged the amount from my account.
Regards
Sujoy roy
[protected]
My membership number is ia1000672
I have renewed the membership in january 2017 but have not received renewal kit or confirmation mail till date. I have called the customer support number atleast 5-6 times requesting for renewal kit & the antivirus link. Every time they have said they are sending the link over the mail just after the call & the kit within next 7-10 days. They are not aware why the last time didnot reach me. This continued every time i called them & now almost 6 months have passed by.
Now i am fed up - even wrote a mail to (Cppindia. [protected]@cpp.co. Uk) on 21st may 2017 and not surprisingly i didnot receive any reply. If they are not able to help at least they should have the basic courtesy to confirm the receipt of the mail. Some of my known people are also using your service but this was eye opening for them too. We know doubt what service you will actually provide when we need the card assistance.
So, till the time we are using your service i. E. Next 7 months we wish to get a proper service. So, please send me renewal kit, confirmation mail of my renewal, antivirus link asap.
I doubt whether they have renewed me or just charged the amount from my account.
Regards
Sujoy roy
[protected]
Aug 8, 2021
Complaint marked as Resolved View replies
Dear Customer,
We have tried to contact you on the contact numbers registered with us for your membership IA1000672 however, we have not been able to connect with you.
Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.
Assuring you of our best services at all times.
Regards,
CPP Team
We have tried to contact you on the contact numbers registered with us for your membership IA1000672 however, we have not been able to connect with you.
Request you to please contact us on our 24 hour helpline numbers –[protected]toll-free) or[protected]please prefix city STD code) for your query related to CPP Card Protection Plan.
Assuring you of our best services at all times.
Regards,
CPP Team
Helpful
Found this helpful?
1 Comment
Post your Comment
Fraud / CC Money Thief
| Address: Chennai, Tamil Nadu, 600048 |
| Website: www.cpp.co.uk |
On Dec 2016 a call has been received to my friend saying a call from a bank and asked that 1999 to be paid for the card else card will be cancelled. Since a instruction from SBI Bank that only 499 will be taken for the card.
My friend has said to the person in tamil that only 499 needs to be paid why you are asking for 1999. Inspite of that they spoke in english and made the registration.
After 10 days she got the cpp package and i called them to cancel the plan, they said it is done but got reflected in the cc bill. Please help to solve these people are cheating us.
No they are saying that the policy has been crossed 1 month so only 50% can be returned.
They donot have the acceptance audio. in 1 month i have complained twice but they have not taken this in to account.
These people are real thief.
MEMBERSHIP NO : 1A2101438
Contact No : [protected]
My friend has said to the person in tamil that only 499 needs to be paid why you are asking for 1999. Inspite of that they spoke in english and made the registration.
After 10 days she got the cpp package and i called them to cancel the plan, they said it is done but got reflected in the cc bill. Please help to solve these people are cheating us.
No they are saying that the policy has been crossed 1 month so only 50% can be returned.
They donot have the acceptance audio. in 1 month i have complained twice but they have not taken this in to account.
These people are real thief.
MEMBERSHIP NO : 1A2101438
Contact No : [protected]
Helpful
Found this helpful?
Write a comment
Post your Comment
Resolved
Resolved
Money is not refunded after cancellation
Hi Sir,
I am Ashish Joshi. I have a complaint against Card Protection Plan (CPP) India.
My Card protection plan Membership no is : IA0191619.
The CPP group operates in the people-critical assistance during they lost their credit card. They have explained many features on there website as well as when we get a call from their customer service but only one block card features is working.
I have cancel my Card Protection Plan India Membership in Feb 2011 but till now my money is not refunded. Amount of member ship is 1945/- only.I am doing continues followup with Card Protection Plan team member but till now no response from Card Protection Plan team member because of this delay i already paid late payment charges penalty of 1500/- to credit card.all unprofessional executive available in CPP all are useless top to bottom level all are same.They know how to cheat the people. Every day same answers are coming from cpp
Answers are .....
"please wait for seven working day it will direct credit to your Credit card "
"I will call u tomorrow & update the status"
Useless Executive names
Jasmit
Avinash Gupta
Gumuk sing
Upasna
Thank you
I am Ashish Joshi. I have a complaint against Card Protection Plan (CPP) India.
My Card protection plan Membership no is : IA0191619.
The CPP group operates in the people-critical assistance during they lost their credit card. They have explained many features on there website as well as when we get a call from their customer service but only one block card features is working.
I have cancel my Card Protection Plan India Membership in Feb 2011 but till now my money is not refunded. Amount of member ship is 1945/- only.I am doing continues followup with Card Protection Plan team member but till now no response from Card Protection Plan team member because of this delay i already paid late payment charges penalty of 1500/- to credit card.all unprofessional executive available in CPP all are useless top to bottom level all are same.They know how to cheat the people. Every day same answers are coming from cpp
Answers are .....
"please wait for seven working day it will direct credit to your Credit card "
"I will call u tomorrow & update the status"
Useless Executive names
Jasmit
Avinash Gupta
Gumuk sing
Upasna
Thank you
Aug 13, 2020
Complaint marked as Resolved View replies
Hello,
My membership number is IA0416465
I think the contact center who is responsible or outsourced is not doing their best. I went through a similar situation, the support specialists does not keep up their promise. I asked them to go through the audio recordings and call me back, and no one called me even after repeated request to get my refund and finally they offered me 50% refund because it is more than 30 days which left me with no choice and forced to keep the membership. But I'm not going to renew it the next year.
I got the welcome kit after 3 months of registration and one of the support agent told the welcome kit is of no use - then why do they send it to the customer??
Pathetic and hopeless customer service given to the customers. I seriously doubt if they have a recording system in place as it is mentioned in the welcome kit.
I'm crossing my fingers and praying to the almighty that my cards should not be lost, or else we cannot say how the support will react and make me run around to get the claim done.
The product is good but the customer support lacks the professionalism that the product offers. Please go through the terms and condition before you purchase this product. It is available in the FAQ section if you have not received the welcome kit. The kit contains - registration form, reminder stickers - customer support phone number, key fobs with customer support number.
Thank you!!
My membership number is IA0416465
I think the contact center who is responsible or outsourced is not doing their best. I went through a similar situation, the support specialists does not keep up their promise. I asked them to go through the audio recordings and call me back, and no one called me even after repeated request to get my refund and finally they offered me 50% refund because it is more than 30 days which left me with no choice and forced to keep the membership. But I'm not going to renew it the next year.
I got the welcome kit after 3 months of registration and one of the support agent told the welcome kit is of no use - then why do they send it to the customer??
Pathetic and hopeless customer service given to the customers. I seriously doubt if they have a recording system in place as it is mentioned in the welcome kit.
I'm crossing my fingers and praying to the almighty that my cards should not be lost, or else we cannot say how the support will react and make me run around to get the claim done.
The product is good but the customer support lacks the professionalism that the product offers. Please go through the terms and condition before you purchase this product. It is available in the FAQ section if you have not received the welcome kit. The kit contains - registration form, reminder stickers - customer support phone number, key fobs with customer support number.
Thank you!!
Helpful
Found this helpful?
1 Comment
Post your Comment
Card Protection Plan (Cpp) India Recent Comments
- Cancellation payment not refund
My name anupam pundir and my cpp member ship...
1 - Poor service - no renewal confirmation mail
Hello, My membership number is ia1000672 I...1 - Worst Service ever seen and Always False Promise. Biggest cheater
Hi All I am member of Card Protection...3 - Money is not refunded after cancellation
Hi Sir, I am Ashish Joshi. I have a...1
We hope your query related to CPP has been successfully resolved.
Regards,
CPP Team