Cars 24 — Warranty service problem

I'm purchased a car from Cars 24 at 14.01.2022.
And we facing engine related and others issues after 20 days from date of purchasing this Car.
We raise problem and contact to Cars 24 Team at 6.02.2022 but still today 16.02.2022 problem not take seriously Cars 24. Even still not pick my car by providing date and time with conversation of Cars 24 Team.
We contact to Cars 24 daily basis. That please resolve my issue. But everyone tell me that after 24 or 48 hour. You cars will be picked up and your problem will be resolved.

But many 24 and 48 hour spends. Buy any solution not received.

I'm requesting to higher management if reched to you this problem. then please take some serious action.