Casedodo — Non-fulfillment of online order

I had placed an order for iphone 13 Pro - Silicone Case - Pumpkin Spice Color on 4th October 2021 (Order number CD193833IN).

I have paid online an amount of Rs.1295 for the same. As on 26th October 2021, I have not received the order, neither have I received any communication on the status of the order.

I have emailed their email id multiple times to cancel the order and initiate a refund. I get automated replies but no actual response on my requests.