CashBean — about loan repayment

Website:

Www.Cashbean.in

Reserve bank of india.
Rajesh ravi
Hello team,
I have taken loan from cashbean so many times and paid back always before the time line.. Now i haven't repaid as my friend update he repaid in view that he can take back the loan again. But now they are not providing loans. But they are harassing people to pay back loans. Now in these panadamic days they neither allowing to hold the due days nor allowing us to repay and take back the loan. This is really harassing to people. For 6 days of overdue they charged me penality... For dusbursed amount of 5000 for 15 days to pay back so now i have to pay 6128 for 5000 in 6days. I have already maild them. Even they dint replied. And already spoke to the person regarding the repayment. From where should i do. If i do they will block and they will not give loan again. As per monotorium rbi has said to financial institutions also to give 3months pause deal. Then why cashbean is not applying this format.