CashBean — complaint about moratorium the loan in critical condition of corona virus

I am the old customer of cashbean and took loan several times and repaid on time. But now in critical condition of corona virus i requested them to extend time to pay loan because in lock down i don't have any work. Even rbi announced to moratorium the loan. But they rejected my application and pressurized me to repay the loan.
Please help me and i suggest everyone not to take loan from cash bean because their loan tenure is only 15 days and their interest rate is high.