CashBean — I paid my loan amount and still the claim that I haven't paid

My name is john joy panackal. On 17/03/2020 i repayed my loan amount of 8159. But the cashbean team says that i hadnt pay the amount and they ask for repayment of 8159 along with late fee. When i tried to contact through customer care they are not at all answering any calls. Due to this it had created my problems. There is no action done from cash beans team.