Cashify — Impact of Assurances on Device Handover - Lies and Deceit

Address:	Cashify 1st Floor, Plot No.35, Sector 44, Gurugram, Haryana 122003
Website:	www.cashify.in

MPMSB8845145

Hello Team,

Despite my repeated attempts to seek clarification and resolution on the shortfall and the amount which was reduced by the agent just because his manager informed him to do so over the phone, Still it appears that my messages have been ignored. As someone who placed trust in your services, I find this lack of communication and disregard for my concerns deeply concerning and unprofessional.

It is disheartening to experience such negligence after having engaged with your company and entrusting my device for evaluation and sale.I urge you to thoroughly investigate the situation, including the unexplained price adjustment, and provide a detailed explanation for the lack of response thus far. Additionally, I expect a fair and satisfactory resolution to be offered promptly.

Presently, There is a shortfall of INR 1600 (INR 9200 offered after informing the issue to 7600 offered) as the agent as stated above - Despite my device having zero scratches and being in excellent condition, which the agent agreed as well but the manager to whom he was talking on whatsapp, advised marking it as heavy scratches to lower the price originally offered.

Incredibly disappointing experience as the issue was informed to Cashify before sending an agent who will ensure the transaction happens smoothly- imploring you to take immediate action and demonstrate accountability,

In my earlier communication, I clearly mentioned that I had a prior conversation with Rajat, an associate from your team. During that conversation, he assured me over a recorded line that the agent who would be collecting the device would not cause any issues with the pricing when it comes to other parameters except for the camera. It was based on this assurance that I proceeded with handing over my device."

Unfortunately, despite Rajat's assurance, the agent who collected the device played foul by adjusting the pricing in a manner that was not justified given the pristine condition of my device.
As stated earlier, Again reiterating, During this recorded conversation, Rajat explicitly assured me that the agent assigned to collect my device would not engage in any misconduct regarding the pricing. It was based on this explicit assurance that I proceeded with the handover of my device.

This recording serves as conclusive evidence of our mutual understanding and agreement that the pricing issue would be resolved equitably. If necessary, I am prepared to provide the recording to substantiate my claim. The recording is available with me, and should you require, Please let me know.

I await your response and a resolution to this issue.

Regards,