Cashify Complaints & Reviews

I purchased an iPhone 14 Pro from Cashify expecting a quality-checked premium device, but shortly after receiving it, I noticed severe battery drain and heating issues that are not acceptable for this product.

I contacted Cashify support and raised a complaint for return/refund (Ticket No:[protected], Order ID: OID[protected]. Their support process has been extremely frustrating and inconsistent.

Initially, I...

The product is a Samsung galaxy s20 plus which i sell to cashify and the agent successfully pickups from me but the problem is cashify not give my payment first day they show payment failed give us a alternative bank details for payment and i mentioned all the details and sent a email but no payment is made to me 2nd day same thing is repeated i mail to cashify for the payment but they not give any revert then i also call there customer care...

मैंने दिनाँक 17 मार्च 2025 को cashify से एक Dell Precision Series 5560 (Intel Core i7 11th Gen 15.6 Inch) लैपटॉप खरीदा था ।
लगभग 5.75 माह के बाद इसकी बैटरी एकदम से ड्रेन होने लगी एवम स्क्रीन भी अचानक चलते चलते बंद होने लगी...

Title:
Dead iPhone 11 Within 1 Month – No Support from Cashify Despite 12-Month Warranty

Complaint:
I purchased a refurbished iPhone 11 from Cashify just one month ago, along with 6 months of additional warranty, making it a total 12-month warranty.

Since the morning of August 7th 2025 the phone started switching on and off repeatedly, and by afternoon, it completely shut down. It only shows a...

I am writing to file a serious complaint about a recent transaction involving the sale of my iPhone 12 Pro (128GB) on [08/07/2025]. I was paid only ₹5, 000 [₹6, 000 with coupon], which was based on a false and misleading inspection report submitted after the pickup.

Here’s what actually happened:

- My phone had **working Face ID**, **fully functional cameras**, and **normal operation** despite being repaired...

Dear Sir /Mam
i bought a product iPhone 13 refurbished from cashify which was in one year Warranty and bought a charger with it of 35 v as i got the product there was 20v charger and 6 months warranty in invoice and they offer me to 15 days return and refund now i asked to avail complete warranty and same charger they are not giving me proper response and not ready to return this product...

Cheated by Cashify pickup technician (Mohammad - Mira Road) & Customer service (Priyansh Kumar)

I raised selling request in cashify app to sell my Oppo phone. My phone had 1 minor scratch & minor Dent. I entered correct details in Cashify App & it showed amount of 2850. Cashify technician Mohammad came next day. He checked my phone & said that phone has minor Discoloration if seen under white background. It...

Dear Cashify.in's Customer Service/Support Team,

I hope this message finds you well.

I am writing to bring to your attention an issue regarding my recent refund request for Order ID/Number [#ESODT7VCN9SW], placed on [Order Date :- 19th May 2024]. Despite following all necessary steps and waiting for the indicated processing period, I have yet to receive any confirmation that my refund has been initiated.br...

Cashify has been making tall promises and fake apologies and has not picked up the phone I scheduled to sell through its platform it has been 3-4 times including this week and past (roughly 10 days) no intimation from company, on writing mail to support team as well as CEO of cashify, a formal apology mail waa recieved to me stating the fake issues described by them, also they assured to reschedule the pick up and they would guarantee me...

I booked a repair service at Cashify. They were supposed to do the repair in three days. When I didn't get any update after three days, I approached the customer care service. They said that it would take another three days, but I didn't get any update even after that. Finally, after 15 days, when I asked them to return my phone without repair, they promised that the phone would be delivered to me without repair. But the very next day, they...

I have initiated to sale my Lenovo Ideapad 5i series laptop through cashify on 18th May'23 by 6:15PM, one person from cashify came to collect the laptop, and the laptop was evaluated by the person and he agreed to give 30, 000 rupees, and i accepted the offer and he initiated the payment through net banking, and i have trusted your cashify person and i handed over my laptop to him, but i got the message from the cashify(Whatsapp) stated that...

Cashify is a fraud and making people fools by showing price of selling used phones. I recently checked the price in cashify by adding my phone details the price it has shown on the main page was quite acceptable amount but after filling the all the details of the handset with out any damage & even still in warranty, the website shows the final amount is 20% lower not matching at price quoted on the main page.

I request to...

I have a complaint about Cashify. In my experience, they are a poor company that shows no regard for their customers. Their customer service is non-existent and their after-sales support is abysmal.

I bought a Google Pixel 3 from Cashify as a backup phone. At the time, I thought I was getting a good deal as it was an unboxed phone. However, when I tried to use the device months later, I found that it was OEM-locked and unable...

Cashify pick up agent showing defaults in the phone that just don’t exist just to reduce price. He tried to remove tempered glass but rather my phone display came loose and unecessarily arguing just to reduce price. Totally unprofessional behaviour. Cashify should be banned for false claims and false prices...

I had put my mobile up for sale with them, their online quote worked out to 11440 rs and i accepted. When their representative came home he did an inspection ( in my absence because they keep a 6 hour window for their rep to visit !!!) and told my wife that there were some lines on the phone (which she told me that she could not see but he insisted there was discolouration, should have been white, it was pink according to him) and there was...

My name is navpreet singh and the order ID of the iPhone is #SR27599.I bought an iPhone 3/ 64Gb from cashify.I had paid 21899Rupess but after some time the charger of the phone was not working that is different, they solved my issue after 2 weeks.some days later the camera of my iphone was not working so i decided to return the iPhone and on 14 October i returned the iPhone, today 2 months have completed but they didn't return my money and...

I ordered refurbished mobile phone in superb catagory but received a mobile with not in usable condition. Even after the replacement. The replacement mobile is worst than the previous one. Replacement mobile doesn't detect the sim and WiFi network. They are not doing at least basic quality check before ship the product. I am requesting for return. Still no response it is almost a month now.. please help to return the product and refund the...

Hi CEO /Nakul Kumar,

I'm taking the time out to bring to your notice and concern no matter how miniscule or substantial it is. It is certainly a down right nasty, harrowing and inconsolable skullduggery that I was put through all because of this particular pick up agent by name "ZABI DA" with his whatsapp phone number +91 [protected].

Most Unruly/Unprofessional/Lying/Duping /Conman who employs duress to deal...

I purchased a refurbished mobile mi A3 from cashify store Ladies Park Meerut on 5th Feb 2022. I got warranty of 6 months from date of purchase.
Unfortunately my mobile got dead within 5 months. So I went to store and the technician checked the mobile phone and said that it has something wrong with its IC so we will have to send this mobile to Gurugram. And it will take 5-6 days for whole process. I was satisfied and handed over the...

I bought a Redmi note 7 pro from cashify, they just gave me a phone in which flashlight was not working and battery was draining in 1 hour o[censored]sage, then after 1week he was ready to replace my mobile and after the 2 month of device usage it was draining battery very fast at night if i will leave my phone at 20% battery next morning it will be switch off by itself and then they replaced the battery but the problem was still going......

Cashify Agent Cheated with me of rs 20000
Against company policy...

I bought a poco f1 from them on 10th of december 2021, they just gave me a phone in which flashlight was not working and battery was draining in 1 hour o[censored]sage, then after 1week he was ready to replace my mobile and after the 2 month of device usage it was draining battery very fast at night if i will leave my phone at 20% battery next morning it will be switch off by itself and then they replaced the battery but the problem was still going...

On 27th Feb 2022 I want to sale my IPhone XS 256gb phone on Cashify. They given me estimation of ₹22, 700 and I agreed with the same. Next day my pickup got scheduled. That day pickup guy came and behave very rudely with me so I denied to given my mobile to him and drop a service regarding complaint to the Cashify team . So I reschedule my pick for 2nd March 2022. On scheduled day the pickup agent reschedule the pickup without my concern...

Cashify always give a good quote for the devices offered to sell thru them. But once the technician reaches our place, he will offer half the price after giving some lame excuses. this is a planned cheating. This happened to me today. For my honor 9N phone, the offered price was 3710. But the technician reduced it to Rs.1800 (50% of the initiL QUOTE as per their cheating plan). i told hime to leave my place immediately....

Hi

I am writing to inform you about the faulty display that I have requested to replace for my phone xiome note 7s from cashify by paying 2549/- with service repair no. CSPMRSQ186767.

I am ANMOL, I am a first time user of your services. Yesterday, I have raised request for mobile display replacement. However, after reaching home yesterday & using it first time, problems started to appear. Phone is getting switched...

This is regarding service no : #mpmud2084413. I was quoted rs. 7230/- online with bill, box and zero defects for within warranty vivo y15 (2019).

When the cashify representative visited today, he checked everything and was perfect but then just to scrape me off, said that the glass has changed, which has not changed and infuriates me to realize that cashify uses this model of business. Why would i change a glass when its within...

Hi,

I have realme X7 pro device and it has green lines on display. I mentioned the same in the app and cashify app quoted 5.7k as final price.

But the pickup agent requoted the price by saying display has to change because of green lines.

Then what is the use of cashify app price quote.

There are many issue I faced. First the pickup agent cancel without even visiting the location and without device checking. Then I mailed to the support team they rearranged the pickup but they pickup agent reduced the price by saying display has to change because of green lines.

So my question is cashify app not aware that display has to change if it has lines on display?

Supprisingly the pickup agents only said this cashify don't know anything they will just quote some random price.

Please don't waste customers time if app unable to quote price. Aslo please choose good pickup agents having good knowledge on mobiles.

Dear sir
I cancelled my order on cashify after ordering Iphone 12...but they have not refunded.actualy my father hospitalization, I need some money.pls help me
Oder I'd : ESODMJS68GGQ

Everything about the iPhone is totally okay except the iPhone screen suddenly blacks out but it keeps working and then after a few seconds, it is back to normal. I never expected to receive such an iPhone from Cashify when they claimed that they ran 32 quality checks. Moreover, the complaint bot of Cashify on WhatsApp is not working. I have been worried for 4 days and still, there's no resolution. I want a replacement as soon as possible.
Order ID : ESODXV8JRSH5

I had sold a phone. But its been 2 days the money is not credited in my account. I keep calling the customer care but they keep telling me to keep waiting more and more days. Now they have started to ignore my calls and messages and there is not reply or response of any kind. Please help me sort this issue.