Cashify Complaints & Reviews

Dear Sir /Mam
i bought a product iPhone 13 refurbished from cashify which was in one year Warranty and bought a charger with it of 35 v as i got the product there was 20v charger and 6 months warranty in invoice and they offer me to 15 days return and refund now i asked to avail complete warranty and same charger they are not giving me proper response and not ready to return this product...

Cheated by Cashify pickup technician (Mohammad - Mira Road) & Customer service (Priyansh Kumar)

I raised selling request in cashify app to sell my Oppo phone. My phone had 1 minor scratch & minor Dent. I entered correct details in Cashify App & it showed amount of 2850. Cashify technician Mohammad came next day. He checked my phone & said that phone has minor Discoloration if seen under white background. It...

Dear Cashify.in's Customer Service/Support Team,

I hope this message finds you well.

I am writing to bring to your attention an issue regarding my recent refund request for Order ID/Number [#ESODT7VCN9SW], placed on [Order Date :- 19th May 2024]. Despite following all necessary steps and waiting for the indicated processing period, I have yet to receive any confirmation that my refund has been initiated.br...

Hi,

I have realme X7 pro device and it has green lines on display. I mentioned the same in the app and cashify app quoted 5.7k as final price.

But the pickup agent requoted the price by saying display has to change because of green lines.

Then what is the use of cashify app price quote.

There are many issue I faced. First the pickup agent cancel without even visiting the location...

Dear sir
I cancelled my order on cashify after ordering Iphone 12...but they have not refunded.actualy my father hospitalization, I need some money.pls help me
Oder I'd : ESODMJS68GGQ...

Cashify has been making tall promises and fake apologies and has not picked up the phone I scheduled to sell through its platform it has been 3-4 times including this week and past (roughly 10 days) no intimation from company, on writing mail to support team as well as CEO of cashify, a formal apology mail waa recieved to me stating the fake issues described by them, also they assured to reschedule the pick up and they would guarantee me...

Everything about the iPhone is totally okay except the iPhone screen suddenly blacks out but it keeps working and then after a few seconds, it is back to normal. I never expected to receive such an iPhone from Cashify when they claimed that they ran 32 quality checks. Moreover, the complaint bot of Cashify on WhatsApp is not working. I have been worried for 4 days and still, there's no resolution. I want a replacement as soon as possible.
Order ID : ESODXV8JRSH5

I booked a repair service at Cashify. They were supposed to do the repair in three days. When I didn't get any update after three days, I approached the customer care service. They said that it would take another three days, but I didn't get any update even after that. Finally, after 15 days, when I asked them to return my phone without repair, they promised that the phone would be delivered to me without repair. But the very next day, they...

I had sold a phone. But its been 2 days the money is not credited in my account. I keep calling the customer care but they keep telling me to keep waiting more and more days. Now they have started to ignore my calls and messages and there is not reply or response of any kind. Please help me sort this issue.

MPMSB8845145

Hello Team,

Despite my repeated attempts to seek clarification and resolution on the shortfall and the amount which was reduced by the agent just because his manager informed him to do so over the phone, Still it appears that my messages have been ignored. As someone who placed trust in your services, I find this lack of communication and disregard for my concerns deeply concerning and unprofessional.

It is disheartening to experience such negligence after having engaged with your company and entrusting my device for evaluation and sale.I urge you to thoroughly investigate the situation, including the unexplained price adjustment, and provide a detailed explanation for the lack of response thus far. Additionally, I expect a fair and satisfactory resolution to be offered promptly.

Presently, There is a shortfall of INR 1600 (INR 9200 offered after informing the issue to 7600 offered) as the agent as stated above - Despite my device having zero scratches and being in excellent condition, which the agent agreed as well but the manager to whom he was talking on whatsapp, advised marking it as heavy scratches to lower the price originally offered.

Incredibly disappointing experience as the issue was informed to Cashify before sending an agent who will ensure the transaction happens smoothly- imploring you to take immediate action and demonstrate accountability,

In my earlier communication, I clearly mentioned that I had a prior conversation with Rajat, an associate from your team. During that conversation, he assured me over a recorded line that the agent who would be collecting the device would not cause any issues with the pricing when it comes to other parameters except for the camera. It was based on this assurance that I proceeded with handing over my device."

Unfortunately, despite Rajat's assurance, the agent who collected the device played foul by adjusting the pricing in a manner that was not justified given the pristine condition of my device.
As stated earlier, Again reiterating, During this recorded conversation, Rajat explicitly assured me that the agent assigned to collect my device would not engage in any misconduct regarding the pricing. It was based on this explicit assurance that I proceeded with the handover of my device.

This recording serves as conclusive evidence of our mutual understanding and agreement that the pricing issue would be resolved equitably. If necessary, I am prepared to provide the recording to substantiate my claim. The recording is available with me, and should you require, Please let me know.

I await your response and a resolution to this issue.

Regards,

Ordered a refurbished mobile on June 25th 2023 from cashify due to some reason I have cancelled it their customer team said that refund will be credited it's been many days still refund not credited they are saying unnecessary reasons.

I need to get refund of 7293 rs to my source account credit card. Please help

I have ordered and device from cashify on 20 june. i get it on 26 june from delivery . device have major issues like battery draining fast & screen is not orignal.. as cashify mentioned i will get replacement but after delivery cashify website doesnt show order is delivered. and any help agent not accepted my phone. today 4 days are completed for delivery but website shows order status as IN TRANSIT status.. this is totally unfair

The person picked up the phone and said money will be in your account within 2 hours but today 4 days have passed and there are only excuses from the company

I ordered a phone on Cashify on 20 May 2023 first the status was showing as order confirmed and money was deducted from my credit card and I even got an email for payment.
A few hours later cancellation was requested automatically and I did not any email or refund mail
I want my money back
payment was made to RETAIL FIESTA PRIVATE LIMITED

I have initiated to sale my Lenovo Ideapad 5i series laptop through cashify on 18th May'23 by 6:15PM, one person from cashify came to collect the laptop, and the laptop was evaluated by the person and he agreed to give 30, 000 rupees, and i accepted the offer and he initiated the payment through net banking, and i have trusted your cashify person and i handed over my laptop to him, but i got the message from the cashify(Whatsapp) stated that...

Hello Sir,

I hope I landed to the most trusted portal for consumer complaints against any fraud. I got two apple coupon from cashify after selling a phone, but it is not getting redeemed.

I am fed up with their customer care support also, they are not able to solve the issue at this point.

So I came to you, can you please help me in the resolution of coupon redemption at apple store.

Pichle hafte mne cashify se phone kharida tha jiski keemat 48000 rupe thi . lekin uske saath mujhe jo charging adopter or charging cable diye gae vo bhot he khrab quality k h jiski vjeh se na phone sahi se charge hota h or thodi he der m charging cable or charging adapter bhot zyda garam ho jaate h jiski vjeh se kal raat ko charging cable garam hoker jal gai or mera phone bilkul charge nahi hua . mne 48000 ka phone lia h jiske saath 1 achi quality ka charging adopter or charging cable hone chaaiye the jo ki cashify ne nahi dia

Cashify is a fraud and making people fools by showing price of selling used phones. I recently checked the price in cashify by adding my phone details the price it has shown on the main page was quite acceptable amount but after filling the all the details of the handset with out any damage & even still in warranty, the website shows the final amount is 20% lower not matching at price quoted on the main page.

I request to...

Cashify people is Harassing for someone else loan as they are saying that person took loan as a granter on my name.
Cashify people is abusing me and insulting me
Loan taken by Pravin Shankaran who is working with my same company but I never asked him to take me as a Guarantor for any loan.
My Name is Sourav Bhattacharjee and I am getting call from Puja Sharma [protected] who is saying that she is an employee of cashify and for Pravin Shakran loan I have to pay the amount .

Please take a Harassment action on Puja sharma as I have not take any loan from cashify neither I confirm my guarantee for Pravin shakran loan.

I recently bought an iPhone SE second gen from Cashify and there is multiple things wrong with the phone. First the charger Cashify sent with the cable is generations apart. The charging dock uses USB type A port while cashify sent me a type C to lightning cable which is even not working.

Second - The phone is getting over heated while I am using the camera for 10 mins of more.

Third - The battery is draining a little too fast. I watched a 15 mins video and it drained 10% of the battery. Which is not normal for 87% of the battery health Remaining.

I have a complaint about Cashify. In my experience, they are a poor company that shows no regard for their customers. Their customer service is non-existent and their after-sales support is abysmal.

I bought a Google Pixel 3 from Cashify as a backup phone. At the time, I thought I was getting a good deal as it was an unboxed phone. However, when I tried to use the device months later, I found that it was OEM-locked and unable...

Cashify pick up agent showing defaults in the phone that just don’t exist just to reduce price. He tried to remove tempered glass but rather my phone display came loose and unecessarily arguing just to reduce price. Totally unprofessional behaviour. Cashify should be banned for false claims and false prices...

I purchased iphone 11 pro from cashify on 4 March got delivered today11 March. But I got a dead device which is not responding or turning on. Please help to get it return and my refund. There costumer executive is not even responding. I am in big troubles. Please get me refund. Please

I had put my mobile up for sale with them, their online quote worked out to 11440 rs and i accepted. When their representative came home he did an inspection ( in my absence because they keep a 6 hour window for their rep to visit !!!) and told my wife that there were some lines on the phone (which she told me that she could not see but he insisted there was discolouration, should have been white, it was pink according to him) and there was...

I buy a iPhone X from cashify(scammer)
Which was in superb condition the battery health was 100% they give 6 months warranty the battery was draining to fast after 9-10 months the battery health was still 100% so I go to the Cashify store they are saying we have to change the battery I was like what there was a default from start now they are saying we will charge for changing the battery

Please Help -
Contact No - [protected]

My order number is SR58950, the phone that I ordered was asus rog phone 5s, I cancelled my order on jan 2nd and they still haven’t refunded me and anytime I call them they still say the same thing about wait for 24 hours the refund is not yet processed due to some technical glitch, I’m really worried here

Order number SR58950, I cancelled my order on cashify after ordering an phone asus rog phone 5s, it’s been 3 days and they have not refunded and also there is no clarity other than them saying the same thing that it’ll take 48 hours, I’m really getting worried here

My name is navpreet singh and the order ID of the iPhone is #SR27599.I bought an iPhone 3/ 64Gb from cashify.I had paid 21899Rupess but after some time the charger of the phone was not working that is different, they solved my issue after 2 weeks.some days later the camera of my iphone was not working so i decided to return the iPhone and on 14 October i returned the iPhone, today 2 months have completed but they didn't return my money and...

I was supposed to get a visit from Cashify regarding the purchase of my used handset as per Samsung exchange policy on purchase of a new mobile. They have not visited or called me since 1st October. Now they say that my area is not serviceable and neither is the model of my mobile available in their system for purchase.

this number [protected] mentioned in their website can never be reached.

Cashify needs to solve this issue with immediate effect.

Bought an iphone 12 mini 128gb on 7th october 2022, the phone was hanging and battery was draining right from the beginning, i came back home after buying it and just after reaching home I went to them again to give it back and refund me they did not listen to me even i was saying just after 2 hours of buying it, they said phone is ok and also no return policy after billing. Now on 23rd October night just after 16 days of purchasing it the phone is completely dead so i went there in the shop at Ganesh chandra avenue where i bought it from to get a refund they refused to give me the refund and as the phone is completely dead now they are offering me a replacement. But i don’t want any more trouble from them now so i want refund as i have come to from others that they don’t sell good phones they just repair and exchange if to customer to customer