[Resolved] Catwalk — pathetic sole... worst quality... high price

reesha ahmed

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700017

I have purchased a flat heels of catwalk brand for rs.1695. I wore 3 - 4 times. The whole sole torn out badly. See pics. Anyone can make out from the pics that these flats are not worn more than 3-4 times as these r not having any footprints on them. I don't have the bill with me. Who keeps the bill for repairs and wearouts for such a brand considering the brand and its quality. Please refund or exchange my flat heels. Otherwise i will spread these pics all over social media. I have always believed in your brand and a regular customer.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jan 5, 2018

Complaint marked as Resolved

Catwalk customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Catwalk Customer Care's response Dear Reesha,

As per our record of this particular footwear, we have launched this product back in 2015 & this product hasn't been re-launched because we intorduce new designs 70% of the time every new season. Also this product was later sold on discount for 599, which is again not available right now. We have a clear policy on Bills, website & Social mediia that we give a 10 days guarantee & 180 days repair warranty, after which we do not take responsibilty of any wear & tear as there could be many reasons why a product coul get spoilt. We regret to to inform you that, Since we do not have this footwear, we cannot even repair it as it's 7 seasons old.

Related Catwalk reviews

View all 83 Catwalk Reviews

Comments

Koyal Sharma

from Gurgaon, Haryana

Please replace belly shoes which i was purchase on 23 feb. 2018. The shoes are not in a good condition and I have also attached the image of the same for your consideration.