CC Avenue — amount debited from account but not added to wallet

Address:600051

I paid rs.100 through net banking to recharge quick ride wallet on 27th november 2018 through netbanking mobikwik. The payment got completed properly and there were no error. But the amount was debited from bank account but not credited to quickride wallet. Reference is as below[protected]ccamobikwikcom ref no.[protected]. The amount is debited from bank but its not there in my mobikwik wallet or quick ride wallet. Kindly refund the same asap or add it to my quickride wallet.
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Money deducted but order is not placed to the servicerstore
Your a/c no. XXXXXXXX8299 is debited for Rs. 1499.00 on[protected]:08:16 (UPI Ref no[protected]. MY UPI ID IS [protected]@upi, I paid to ccavenue transactions failed buy money deducted from my account and they didn't give refund

Hello,

I have purchased a book " ગુજરાત ની લોકસંસ્કૃતિ " but after payment by phonepe amount deducted but order not confirmed by ur side... So please look into this matter and if my order was confirmed than send me a confirmation mail.

Thank you.

Hi sir
as on 22/10/2018 around 2:30pm one person taken cash rs 24996
he called from [protected], sms number [protected] hid name is amith mishra 4999x3 9999x1 total rs 24, 996 kindly do the needfull

my name is r.Nazni begum

please take an action for the same i have given a police compliant
also
Rnazni Naaz's reply, Dec 16, 2018
i sir
as on 22/10/2018 around 2:30pm one person taken cash rs 24996
he called from +916291131456, sms number 9223040040 hid name is amith mishra 4999x3 9999x1 total rs 24, 996 kindly do the needfull

my name is r.Nazni begum

please take an action for the same i have given a police compliant
also

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