[Resolved] CC Avenue — Amount deducted but transaction not successful

Bharat Bijayi Lenka

from Bargarh, Odisha

Address:

768004

On 5th April, I had book a gas( Bharat Gas) online using my credit card and the amount also deducted from my account and the transaction was unsuccessful. Still the amount not received to my account. The Bharat Gas consumer number is 72334457. As contact with Bharat gas, they said that there is no any amount received by online.Please look this matter and solve my problem.

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May 14, 2017

Complaint marked as Resolved

CC Avenue customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

CC Avenue Customer Care's response Dear Customer,

In response to your query, we have checked our records with the information provided and could not trace out any transaction.

To help you more precisely, we request you to kindly share the transaction details such as -

- Email address entered while performing the transaction
- Bank Reference Number
- Order Number (if available)
- Transaction Amount & Date

In case, you feel that your card has been charged for above online transaction, we suggest you to kindly provide us with the Scanned image / Screenshot of your bank account statement for further investigation.

Feel free to revert, in case of any concerns.

Phone:[protected]
Customer Queries: 401/402/403/404 . Email: [protected]@ccavenue.com

Warm Regards,
CC Avenue Service Team.